amasol

• Analyze and structure customer requirements for service reporting, KPIs, and Service Level Management, and translate them into functional and technical specifications • Configure and implement klaricore solutions, including SQL-based data models and KPI calculation logic (Oracle / PostgreSQL) • Design, build, and support REST API-based integrations and customer-specific extensions • Lead technical workshops, onboarding, and training, and advise customers on KPI and reporting best practices • Investigate technical issues, identify root causes, and coordinate resolutions with internal teams • Take ownership of customer projects, including technical delivery, product demonstrations, and high-level effort estimation