AMA - Alberta Motor Association

Role Description When it comes to crafting strategies and driving growth, you’re the whole package – a visionary thinker and a relentless go-getter. You’re the type of person who gets excited about finding opportunities for growth and moving the business forward. How You’ll Make an Impact - Build and Maintain Strong Relationships: - Develop, nurture, and retain key relationships with Mortgage Brokers. - Provide top-tier customer service, ensuring that all communication is timely, clear, and effective. - Work with the Underwriting team to meet client needs and ensure efficient file processing. - Leverage your business network to identify potential clients and expand the Broker network. - Promote Products and Services: - Continuously enhance your knowledge of Bridgewater Bank’s offerings and the mortgage industry. - Attend industry events and provide valuable market feedback to improve products and services. - Stay ahead of market trends to identify new opportunities and creative solutions for your clients. - Collaborate Across Teams: - Work closely with Underwriting, Marketing, and internal teams to ensure that all client needs are met. - Coordinate efforts with the internal marketing team to align strategies and gain insight into market dynamics. Qualifications - Post-secondary degree in Business Administration or a related field. - At least 5 years of direct sales experience within the mortgage industry. - AMP (Accredited Mortgage Professional) designation. Benefits - Competitive salary and flexible benefits. - Employer-paid retirement savings program. - Employee-exclusive discounts on travel, insurance, memberships, and more. - Free travel medical insurance for you and your immediate family. - Ongoing professional development. - Flexible work models that make sense for your lifestyle. Company Description As a wholly owned subsidiary of AMA, we share a proud legacy of service and a commitment to doing the right thing for our customers, our communities, and each other. At Bridgewater Bank, you’ll be part of a nimble, forward-thinking organization where your ideas matter, your contributions are valued, and your growth is encouraged. For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice. Bridgewater Bank is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you to feel supported throughout your journey with us. WORK MODEL: Remote We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Role Description Are you someone who loves helping people feel confident about their travel plans? Do you have a knack for understanding individual needs and matching them with the perfect insurance solution? If you thrive in a fast-paced, member-focused environment — and you’re energized by delivering exceptional service — you might be the perfect fit for our team. As an AMA Travel Insurance Counsellor, you’ll: - Assess member needs and recommend the right insurance products. - Ensure every member feels supported and protected. - Help Albertans enjoy worry-free travel experiences. If you’re passionate about exceptional service, accuracy, and ensuring members are protected every step of the way, this is the role for you. Qualifications - High school diploma and at least one year of retail customer service experience; travel or insurance industry experience is an asset. - Strong knowledge of travel insurance products, reservation systems, and basic accounting principles, with proficiency in Microsoft Office. - Excellent needs-assessment abilities supported by strong communication, active listening, and customer service skills. - Demonstrated sales capability and confidence presenting information to members or at events. - Ability to manage time, prioritize tasks, and adapt effectively in a fast-paced environment. - Empathy, creativity, and a solution-focused mindset for addressing and resolving member issues. - Confidence in sharing travel insurance knowledge professionally and accurately. Requirements - Deliver exceptional sales and service across in-person, phone, and online channels, ensuring first-call resolution and timely responses. - Prepare accurate and complete policy documentation while maintaining strong attention to detail, privacy compliance, and information security. - Follow AMA Travel policies, procedures, and operational standards, adhering to audit controls, compliance requirements, and quality expectations. - Build strong, positive relationships with members and travel partners by creating an inviting, “Practically Family” experience and resolving concerns with empathy and professionalism. - Support business initiatives by participating in call-out campaigns, consumer events, and product or marketing programs. - Contribute to operational improvements and apply sound judgment to support AMA’s strategic priorities and brand standards. Benefits - Competitive salary and flexible benefits, with access to health and wellness accounts. - Employer-paid retirement savings program (with AMA matching). - Discounts on AMA products including travel, insurance, memberships, driver education, and more. - Free travel medical insurance for you and your immediate family. - Unlimited learning opportunities and dedicated development time. - Generous paid time off including vacation, personal days, a Me Day, and Volunteer Day. Company Description AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.

Role Description You’ve always had a knack for evaluating a situation and arriving at the right solution. It’s like you have this uncanny ability for troubleshooting and seeing potential issues that others overlook — which is exactly the type of person we need for this underwriting position. Working closely with other underwriters and agency advisors, you’ll be responsible for adhering to underwriting guidelines, procedures and regulations. You will balance the member’s needs as well as business objectives to ensure profitable growth and underwriting excellence. Qualifications - Grade 12 diploma or equivalent. - Bonus points for related post-secondary education and/or industry certifications like a CIP designation. - 1-3 years of experience in an insurance-related role is considered an asset. Requirements - Use sound judgement and reasoning to make informed risk selection decisions. - Verify policy transactions and make necessary adjustments immediately, and effectively communicate to Agency and members. - Identify and obtain additional information required to conduct a proper risk analysis. - Responsible for delivering service that supports our TYLF (Treat You Like Friends & Family) culture, while ensuring underwriting integrity. - Communicate decisions in an empathetic and professional manner. - Work collaboratively with Underwriting teams, Claims, Agency and other internal departments to improve relations and achieve common goals. - Provide prompt, consistent and exceptional service. - Confidently respond to and resolve inquiries. Benefits - Competitive wage. - Employee-exclusive discounts on travel, insurance, memberships, and more. - Ongoing professional development. - Vacation earnings paid out with each pay period. - Flexible work models that make sense for your lifestyle. Company Description AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless! Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.

Role Description At AMA, our brand is important to us and we set the bar for supporting our members. Providing a first-class member experience is the hallmark of working for AMA. We only hire the best and provide a competitive wage with flexible hours and the possibility for future growth and development for our Member Service Representatives. The ideal candidates will have strong customer service & communication skills to provide excellent over-the-phone member experience and will possess an outgoing personality with a positive attitude in conjunction with the ability to be a team player. The ability to have a flexible work schedule is a must, including evening and weekend availability. When our members are in difficult and stressful roadside situations, they want to know that they’re in good hands – they want to speak to someone who knows exactly how to get them the help they need, when they need it. It’s exactly these qualities that we’re looking for in a Member Services Representative for our 24/7 Roadside Assistance team. Days and Hours of Work - Hours of operation: 1:00 PM - 11:00 PM, 7 days a week. - Shifts between 3 and 8 hours, with the option of working split shifts. - Peak times are evenings and weekends; availability during these times is a requirement. - Minimum of 16 hours per week with open availability. - Schedule provided at least 2 weeks ahead of time. - Option to pick up shifts from coworkers. Setting - Work from home position. - Dedicated workspace free of distractions. - Access to confidential information requires a private space. Training - Paid, full-time training can be done remotely. - Training provided through in-house online training system combined with facilitator-led training. - Classes from 8:30 AM to 4:30 PM, Monday to Friday. - Attendance for all dates required to be eligible for the position. - Training scheduled to start on Monday, June 22, 2026. Requirements - Open availability that allows a minimum of 16 hours per week. - Available for at least one evening shift per week. - Available for rotating weekends. - Available to attend all training classes, Monday to Friday, 8:30 AM - 4:30 PM. - Available for onsite equipment pickup. - Private and secure dedicated home office space with stable internet. - A Smartphone device (Apple or Android) for two-factor authentication. - Able to pass a Canadian Criminal Record Check. What Moves You - You’re the ultimate “people whisperer” – you can diffuse even the most stressful situations with your warmth and friendliness. - You understand that part of being a strong communicator means being a great listener and asking the right questions. - You’re all about exceeding expectations in customer experience. - You love the idea of being able to help people and make a difference in their day. - You can multi-task effectively without missing details. - You enjoy being part of a team in a dynamic, fast-paced environment. - You love the idea of being on the phone all day. What You’ll Do - Report to the Supervisor, Member Rescue. - Act as one of the first points of contact for our members when they call for roadside assistance. - Respond to high volume inbound calls for roadside assistance. - Record member information thoroughly and correctly. - Accurately identify call locations and assign calls accordingly. - Use strong geographical skills to process road service requests accurately and efficiently. - Know exactly what kind of support is required for priority calls. - Stay informed about AMA products and services, as well as Roadside Assistance services and systems. - Learn and understand AMA's membership offerings to educate and inform members of their coverage and costs. - Work a variety of shifts, especially evenings and weekends. What You’ve Done - You have a high school diploma. - You have previous customer service experience, preferably in a call centre environment. - Your communication skills are matched by excellent telephone etiquette and professionalism. - You are comfortable using computers and learning new applications and systems. - Bonus points for previous work experience using mapping software! - You are available to work a variety of shifts and can sit for extended periods of time. Work Model - Remote We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Leadership BEYOND THE call OF DUTY. The Opportunity When it comes to crafting strategies and driving growth, you’re the whole package – a visionary thinker and a relentless go-getter. You’re the type of person who gets excited about finding opportunities for growth and moving the business forward. The Team You’ve Been Looking For As a wholly owned subsidiary of AMA, we share a proud legacy of service and a commitment to doing the right thing for our customers, our communities, and each other. At Bridgewater Bank, you’ll be part of a nimble, forward-thinking organization where your ideas matter, your contributions are valued, and your growth is encouraged. We’re driven to make a positive impact and our close-knit culture values flexibility, innovation, and genuine connection. As part of the Bridgewater team, you’ll enjoy: - Competitive salary and flexible benefits - Employer-paid retirement savings program - Employee-exclusive discounts on travel, insurance, memberships, and more - Free travel medical insurance for you and your immediate family - Ongoing professional development - Flexible work models that make sense for your lifestyle For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice. We see experience with AI‑powered tools like ChatGPT, Copilot, and similar platforms as a real plus - especially when it’s used to work smarter, increase efficiency, and find better ways to get things done. Who You Are - You have a natural talent for building and nurturing strong relationships with clients and partners. - You thrive in an environment where you can combine your sales expertise with your passion for helping others. - You’re results-driven, motivated by success, and focused on exceeding targets while maintaining quality business relationships. - You’re organized and detail-oriented, with the ability to manage multiple accounts and navigate a fast-paced environment. - You value integrity and are committed to providing exceptional service and solutions to clients, even when decisions are tough. - You work independently but love being part of a team that pushes boundaries and achieves great things together. How You’ll Make an Impact - Build and Maintain Strong Relationships: You’ll be responsible for developing, nurturing, and retaining key relationships with Mortgage Brokers, ensuring that products and services are front and center while driving business growth in your territory. - Provide top-tier customer service, ensuring that all communication is timely, clear, and effective. - Work with the Underwriting team to meet client needs and ensure efficient file processing. - Leverage your business network to identify potential clients and expand the Broker network. - Promote Products and Services: Continuously enhance your knowledge of Bridgewater Bank’s offerings and the mortgage industry to better serve your clients. - Attend industry events and provide valuable market feedback to improve products and services. - Stay ahead of market trends to identify new opportunities and creative solutions for your clients. - Collaborate Across Teams: Work closely with Underwriting, Marketing, and internal teams to ensure that all client needs are met, risks are mitigated, and opportunities are maximized. - Coordinate efforts with the internal marketing team to align strategies and gain insight into market dynamics. - Edmonton travel will be regularly required for this incumbent. - The territory can be adjusted at subsequent points in time. What You Bring to the Table - You hold a post-secondary degree in Business Administration or a related field. - You have at least 5 years of direct sales experience within the mortgage industry. - You’ve earned your AMP (Accredited Mortgage Professional) designation. Belonging Matters Here Bridgewater Bank is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us. -WORK MODEL: Remote - We thank all applicants for their interest; however, only those selected for an interview will be contacted.

PAPERWORK is NO match FOR YOU. The Opportunity You’ve always been the kind of person who looks at the world from every angle. You’re a natural trouble-shooter who can spot the red flag that everyone else missed. But behind all the analysis, the paperwork and the technology, you never forget that there are people who’ll be affected by your decisions. The Team You’ve Been Looking For Bridgewater Bank is more than a financial institution; we’re a team of passionate people who care deeply about helping others succeed. Unlike traditional banks, we have no branches. This means less time managing logistics and more time focused on providing straightforward, honest service and smart financial solutions that support our clients in reaching life’s biggest milestones. As a wholly owned subsidiary of AMA, we share a proud legacy of service and a commitment to doing the right thing for our customers, our communities, and each other. At Bridgewater Bank, you’ll be part of a nimble, forward-thinking organization where your ideas matter, your contributions are valued, and your growth is encouraged. We’re driven to make a positive impact and our close-knit culture values flexibility, innovation, and genuine connection. As part of the Bridgewater team, you’ll enjoy: - Competitive salary and flexible benefits - Employer-paid retirement savings program - Employee-exclusive discounts on travel, insurance, memberships, and more - Free travel medical insurance for you and your immediate family - Ongoing professional development - Flexible work models that make sense for your lifestyle, including our four-day work week option. Alongside other work models, this option gives you another way to harmonize work and life in a way that's personally meaningful and aligned with your role. Available to eligible fully in-office and fully remote roles, with tailored guidelines to fit department-specific needs. Requires a 12-month commitment. For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice. We see experience with AI‑powered tools like ChatGPT, Copilot, and similar platforms as a real plus - especially when it’s used to work smarter, increase efficiency, and find better ways to get things done. Who You Are - You may be trained to be alert to any potential risks, but you also believe that everyone deserves a fair shot at being a homeowner and you’ll explore every avenue and angle when assessing an application. - You’re an excellent communicator who listens when people talk; and when you talk, people listen. - You’re a born analyst and love the idea of digging deep to find every little detail. - You’re a mad multi-tasker, able to juggle projects and deadlines with ease. You know how things get done (and how to get others to help you along the way!). - You know your stuff when it comes to dealing with credit. - You work well on your own but also love being part of and collaborating in a team environment. How You’ll Make an Impact - Report to Team Lead, Underwriting. - Approve or decline mortgage loan applications, within lending limit authorities, in order to meet established deadlines and quality standards. - Review loan documents to determine if the buyer, property and loan conditions meet mortgage underwriting standards. - Conduct Pre-Fund Quality Assurance Reviews, Post Fund Internal and External Audits to ensure mortgages are within internal and regulatory guidelines. - Apply Due diligence when processing applications and reviewing documents. Utilization of additional search engines and tools provided for validation. - Identify suspicious scenarios or documents, investigate, and escalate accordingly. - Build positive relationships with Brokers and other partners. - Assist the Service team with insight on high-risk deals including declines. - Provide pricing on all mortgage renewals to ensure profitability and consistency. - Serve as escalation point for Brokers and Business Development Managers. What You Bring to the Table - You have a post-secondary education in a relevant field (e.g. business/commerce, business management, finance, etc.) or other related experience. - You have at least two to three years of experience in a financial institution (preferably in mortgage underwriting). - You’re comfortable with various software applications, such as MS Office, LMS, etc. Belonging Matters Here Bridgewater Bank is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us. -WORK MODEL: Remote - We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Opportunity We’re looking for Independent Travel Consultants to join AMA Travel and bring a personal touch to every travel experience. As an independent contractor, you’ll have the flexibility to run your own travel business—whether part-time or full-time—while being supported by a trusted and well-established brand. You’ll work closely with clients to plan memorable trips, offering tailored recommendations and expert guidance every step of the way. If you’re entrepreneurial, passionate about travel, and motivated to grow your own business, this could be the perfect opportunity for you. A Place to Belong AMA isn’t just a workplace—it’s a community. We treat one another like friends and family, grounded in respect, integrity, and collaboration. We’re proud to serve over one million members across Alberta, delivering services they rely on every day. As part of our network, you’ll enjoy: - Competitive commission structure with strong earning potential. - The flexibility to work remotely from anywhere in Alberta. - Access to exclusive travel deals, promotions, and top industry suppliers. - Onboarding and ongoing training (virtual, in-person, and self-paced). - Marketing and file processing support. - A personal consultant website, booking engine, GDS, and sales tools. - Access to a dedicated support team invested in your success. - The freedom of entrepreneurship backed by a trusted brand. Who You Are - An experienced travel professional or someone with a combination of post-secondary education in Tourism (or a related field) and hands-on experience in the travel or hospitality industry. - Entrepreneurial and self-motivated, with the confidence to run your own business and manage your time effectively. - A strong communicator with proven sales ability and a passion for building relationships. - Client-focused, with a commitment to delivering exceptional service and doing what’s right. - Organized and detail-oriented, able to manage multiple bookings and client needs. - Knowledgeable about the travel industry, including destinations, suppliers, and booking processes. - A resident of Alberta, meeting travel insurance licensing requirements. - Prepared to operate or establish your own registered travel business. How You’ll Make an Impact - Provide personalized travel consultations, helping clients plan trips that align with their needs, preferences, and budgets. - Manage travel bookings from start to finish, including accommodations, transportation, and experiences. - Build and maintain strong relationships with clients, suppliers, and industry partners. - Source the best value and travel options through airlines, hotels, tour operators, and more. - Deliver exceptional service before, during, and after each client’s journey. - Grow your book of business through client retention, referrals, and new opportunities. What You Bring to the Table - Experience as a travel agent or relevant experience in the travel and hospitality industry. - Post-secondary education in Tourism or a related discipline is an asset. - Proven ability to build and maintain client relationships. - Strong sales and customer service skills. - Excellent organizational and time-management abilities. - Confidence working independently in a self-directed environment. - Entrepreneurial mindset with a drive to grow your own business. - Alignment with AMA’s values and commitment to member service. Belonging Matters Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require accommodation at any point during the recruitment process, please let us know—we’re happy to support you. -WORK MODEL: - We thank all applicants for their interest; however, only those selected for an interview will be contacted.