Altruistiq

• Own sales enablement materials, including decks, one-pagers, talk tracks, objection handling, competitive framing, and account-relevant proof points. • Own market positioning and messaging — how we talk about Altruistiq, where we are differentiated, which buyer problems we solve, and why enterprise customers buy from us. • Own product narrative and go-to-market readiness — translating roadmap developments and product releases into clear, externally useful stories for prospects, customers, and internal teams. • Own product-related content across the website, launch materials, campaigns, and customer-facing assets. • Own tone of voice, brand guidelines, and content approval processes so that content is consistent, high quality, and not published without the right review. • Produce high-quality written content yourself, including product release content, website copy, white papers, thought leadership pieces, and sales collateral. • Build and maintain a customer proof point library by use case, buyer challenge, and account type. • Drive competitive intelligence so the commercial team understands where we win, where we lose, how competitors position themselves, and how our story needs to adapt. • Partner closely with Product, Sales, Customer Success, and the rest of Marketing to keep messaging, field feedback, launches, and commercial priorities aligned. • Support the outbound and account-based motion with sharper messaging, clearer campaign angles, and better product stories for target accounts.

• Own Product Delivery – Lead the end-to-end delivery of multiple product workstreams, ensuring features move efficiently from discovery through specification, development, release and customer adoption. • Manage the Product Backlog – Own and continuously prioritise the product backlog, balancing customer value, engineering priorities and commercial objectives while ensuring Engineering always has well-defined work ready for development. • Create Exceptional Product Specifications – Translate customer problems into clear product requirements, user stories and acceptance criteria that enable Engineering to deliver efficiently and consistently. • Partner with Engineering – Work closely with Engineering throughout delivery, refining requirements, answering questions, validating delivered functionality and ensuring releases meet both customer expectations and technical quality standards. • Drive Customer Discovery – Work directly with customers, Customer Success and Sustainability Experts to understand problems, validate opportunities and ensure we're solving the highest-value customer challenges. • Own Release Quality – Validate completed work, support release planning and use customer feedback and product analytics to continuously improve product quality and customer outcomes. • Embed AI into Product Management – Champion the use of AI across Product Management, using AI to improve discovery, specification, backlog management, documentation and customer feedback analysis while identifying opportunities to introduce AI-enabled capabilities into our products. • Contribute to Product Strategy – Work closely with the CTO to refine roadmap priorities, identify emerging customer opportunities and continuously improve how Product Management operates at Altruistiq.

• Manage a portfolio of customer accounts, conducting QBRs, monitoring health scores, driving product adoption, and ensuring customers achieve measurable value and successful outcomes • Drive retention and NRR through proactive churn prevention, leading renewals and identifying expansion opportunities • Contribute to building scalable customer success processes, maintaining CRM hygiene, tracking key metrics (retention, adoption, CSAT, time-to-value), and creating customer-facing resources • Support platform success via Intercom by helping maintain and improve our AI-driven support ecosystem (chatbot, help centre, self-service) and encouraging adoption of centralised support channels • Partner cross-functionally with Sales, Professional Services, Product, and Platform Operations to deliver seamless experiences and continuously improve our post-sales processes