Alexa Translations

• Document Formatting: Use advanced features of Microsoft Office Word and Excel to format, edit, and finalize documents • Complex Formatting: Create complex document structures, including tables, footnotes, endnotes, headers and footers, page numbering, styles, bookmarks, cross-references, and table of contents • Document Conversion: Convert various document formats (e.g., PDF, Word, Excel, HTML) to and from Microsoft Word while preserving formatting, content structure, and document integrity • Document Automation: Leverage Microsoft Word's built-in tools for macros, and automatic numbering systems to streamline document creation and modification • Client-Specific Formatting: Apply specific formatting requests based on client needs, including layout adjustments, document styling, and customized formatting • Microsoft Excel Integration: Experience working with Microsoft Excel to import, format, and structure data into Word documents • PDF Handling: Expertise in converting and editing PDF documents, maintaining original formatting and structure when transitioning between Word and PDF formats

• Monitor incoming requests and pending quotes to ensure each step is completed within the time frames of our company policy. • Receive and review inbound quote requests and contact clients to gain a better understanding of project scope and requirements. • Fully responsible for the life of the “quote”. • Work closely with Sales and Operations to ensure client needs are understood and met. • Coordination with the Linguistic Operations team during the pre-sale stage to ensure optimum results throughout the project once approved. • Follow up on quotes and client inquiries to demonstrate care, address objections proactively, and increase win rates. • Resolve client concerns by providing appropriate solutions and alternatives within agreed timelines, ensuring proper closure and satisfaction. • Identify product expansion, up-sell, and cross-sell opportunities within existing accounts and communicate them to the internal/external sales team (directors and managers). • Keep track of quote metrics (response times, client satisfaction, etc.) through the use of Client Relationship Management (CRM) tools and other systems. • Build and maintain relationships with clients by providing excellent customer service and support. • Help develop proposals and respond to RFPs or RFQs. • Attend industry events if required.

• Support the preparation and formatting of translated documents to ensure they are structurally sound, accessibility-aware, and visually accurate. • Focus on document structure, accessibility support (AODA/WCAG), and layout/formatting. • Work closely with Project Managers and linguists to reduce manual effort, prevent file-related risks, and support high-quality deliverables across common business formats (Word, PowerPoint, Excel, PDF). • Prepare and clean source files for translation in Phrase. • Ensure proper document structure (headings, lists, tables, headers/footers). • Apply and advise on CAT filters and settings to preserve structure and minimize rework. • Support accessibility-aware document handling aligned with AODA and WCAG 2.1 / 2.2. • Verify and preserve reading order, semantic structure, table headers, hyperlinks, and language metadata. • Support accessible deliverables in Word, PowerPoint, and tagged PDF. • Run basic accessibility checks (e.g. Acrobat / PAC tools) and flag issues for remediation. • Format translated documents to ensure clean reflow and consistency with source layout. • Address layout issues such as text overflow, tables, pagination, and spacing. • Perform light IDML / InDesign fixes where required (non-creative). • Support Project Managers by reviewing re-exported translated files for structural, layout, or accessibility risks. • Identify issues and recommend corrective actions to reduce downstream rework. • Contribute to best practices, templates, and documentation related to document handling and accessibility.