Agency Aurora

• Convert warm inbound leads (allocated to you by our Client Support Advisors) into clients, handling the full commercial cycle from qualification to close • Adapt your approach to different client profiles, from solo affiliates just starting out, to established media buying operations, to brands new to paid acquisition • Own the commercial side of ongoing client relationships, tracking revenue, minimising drop-off, and surfacing referral and expansion opportunities • Cover inbound leads across North and South America during US hours, serving both English-speaking and Portuguese-speaking clients • Build and grow your own network within the performance marketing community across the Americas • Progress into outbound business development over time, leveraging the network and industry knowledge you build in the role to open new opportunities • Collaborate closely with our existing clients and partners to circulate opportunities and strengthen Aurora's presence in the region • Feed insights back to the team on client needs, competitor activity, and market trends

• Monitor assigned messaging channels and respond to inbound client messages within SLA • Acknowledge every inbound message clearly and calmly, even when full resolution requires escalation • Identify the intent of each conversation (new sales interest, existing client support, operational or billing question, platform or compliance issue) and route accordingly • Hand off sales-ready conversations to the Business Development team immediately, with clean context (platform requested, estimated spend, urgency, timezone) • Resolve basic, repeatable questions directly using approved playbooks (onboarding steps, high-level platform rules, billing flow explanations) • Escalate complex, sensitive, or technical issues to the right internal owner (Account Manager, Ops, Billing, or Compliance) with clear notes so nothing gets lost in translation • Act as the primary point of contact during US hours, with rotational coverage for nights, weekends, and holidays to make sure no inbound message goes unanswered • Track escalations through to acknowledgement and follow up when ownership is unclear • Keep internal records clean and current, including conversation summaries, tags, stages, and escalation notes • Maintain a consistent, brand-aligned tone across every client conversation

• Collaborate with product and engineering to shape the UI/UX of Vantage, our internal platform • Translate PRDs and user stories into flows, wireframes, and high-fidelity Figma prototypes • Lead the visual direction of the Aurora Group brand across web, product, and content • Design and launch our new Aurora Group website, ensuring brand consistency and a world-class user experience • Create high-quality design assets for LinkedIn posts, pitch decks, landing pages, blog content, and internal communications • Help define and document our brand identity, including color palettes, typography, and visual systems • Collaborate closely with leadership to turn business ideas into clear, compelling visual executions • Support ad hoc creative needs across the business — including graphics, mockups, and sales materials • Bring new ideas to the table — we’re looking for someone who can push us visually, not just follow instructions