Age of Learning

Social Media Content Creator Glendale, CA (Hybrid) Age of Learning, Inc. – Production / Hybrid Summary: We are looking for an experienced hands-on Social Media Content Creator to join the ABCmouse Social Media team. This role is for someone who thinks outside the box, moves quickly, and can turn ideas into timely content from ideation to post-production. This role is focused on creating original, fun, and culturally relevant content to raise brand awareness with millennial parents on TikTok, Instagram, and Facebook. The Ideal Candidate: - Is creative, collaborative, and excited about social media and pop culture - Lives on social, and is completely wired into trends and platform use - Knows the difference between a Reel and a TikTok - Can create content that adds to the zeitgeist in a brand voice from concepting, to filming and editing - Is interested in trying new things, taking risks, and finding out what works - Has the ability to quickly adjust creative based on content performance - Has the quick draw instincts of when to pull out the phone and start recording - Is willing to learn a TikTok dance or two, and maybe even in a mouse mascot suit - Understands editing for short form video, and how important the first seconds of a video are - Can turn ideas into videos 5-7 times per week Responsibilities: - Concept, film and edit social first content including short-form videos, photos, and graphics tailored to each platform - Contribute to team brainstorming sessions for Social Video Creatives, including proposing copy and writing visual treatments - Editing for short form platforms - Oversee video content shoots from pre-production to completion including talent coordination, overseeing crew, and on set producing - Collaborate with social media Director to review strategy, performance metrics, and adjust content accordingly - Occasionally appear on camera for short-form video content, including occasionally wearing character costume - Up to 15% travel for on location shoots Minimum Qualifications: - 3+ years in branded social media content creation - In depth understanding of social media platforms including Instagram, Facebook, and TikTok - Knowledgeable of with social media trends, platform specifications, and platform specific culture - Experience editing with Adobe Premiere Pro, working on shared project files, and media management - Ability to shoot high quality video a wide array of video production equipment including cameras, microphones, and lighting - Experience working with branded partners and navigating branding guidelines - Experience managing production crew and on set talent - Ability to work in Glendale office 2-3 days per week for filming and collaboration Preferred Qualifications: - Familiarity with social scheduling platforms like Later, Sprout, or Statusbrew - Experience working with influencer talent, and affiliates - Experience with child, family or parenting brands - Basic graphic design ability on Canva and Adobe Photoshop Total Compensation: The estimated salary range for a new hire in this position is $90,000 USD to $100,000 USD. Salary may vary depending on job-related factors, including knowledge, skills, experience, and location. Age of Learning currently provides: • 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums • A 401(k) program with employer match • 15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year • Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions

Title: Senior Data Engineer Location: United States Workplace: remote Category: Data & Analytics Job Description: Company Overview: Age of Learning® is the leading developer of engaging and effective Pre-K through 5th grade learning resources that help children build a strong foundation for academic success and a lifelong love of learning. The company’s research-based curriculum, developed by education experts, includes the award-winning programs ABCmouse.com® Early Learning Academy and Adventure Academy™, as well as the adaptive, personalized school solutions, My Math Academy®, My Reading Academy®, and My Reading Academy Español. Having served over 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit www.AgeofLearning.com. Summary: As a Senior Data Engineer on the Data and Analytics team, you set the architectural direction for our data platform and own the trustworthiness of the data layer the company relies on. You partner closely with data analysts, product managers, designers, and production engineers, translating their needs into durable systems, mentoring the people around you, and continuously raising the bar for what "good" looks like in our data org. Responsibilities: • Design, build, and maintain a simple, effective, and scalable data warehouse on Snowflake — with clean models, well-named fields, and documentation that makes the warehouse easy to use by downstream users and systems • Implement and manage data transformation with dbt to ensure reliable, well-tested pipelines • Develop and evolve data models, semantic layers, and metric definitions that support a wide range of business needs while keeping data consistent and accurate across the organization • Own data quality, observability, and testing that protects downstream consumers from broken or misleading data • Build and evolve internal AI tooling (skills, agents, etc) that makes the Data Engineering team more effective • Partner with analysts, product engineers, and business stakeholders to understand their needs, scope the right solution, and deliver outcomes • Mentor analysts and peers, fostering a culture of learning, rigor, and continuous improvement • Proactively identify operational issues and propose evolutionary solutions Required Qualifications: • 5+ years of data engineering experience, with a track record of owning systems end-to-end • Strong SQL, Python, and data modeling skills — opinionated about design strategies and best practices • Hands-on experience with dbt and Snowflake • Experience with clickstream / event data • Demonstrated ability to design and ship scalable data systems • Comfort using AI tools (Claude Code, Cursor, or similar) as part of your daily workflow • Excellent written communication — clear documentation, well-scoped specs, and the ability to explain technical tradeoffs to non-technical partners • Strong project ownership: defining requirements as you go, communicating tradeoffs, and delivering results within timelines • Ability to leverage abstraction to solve complex problems Preferred Qualifications • Experience designing semantic layers, metric stores, or data contracts • Experience building A/B testing or experimentation frameworks • Experience building or contributing to internal AI tooling — skills, agents Total Compensation: The estimated salary range for a new hire in this position is $160,000 USD to $190,000 USD. Salary may vary depending on job-related factors, including knowledge, skills, experience, and location. Age of Learning currently provides: • 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums • A 401(k) program with employer match • 15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year • Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions Security Advisory At Age of Learning, we prioritize a safe recruitment process. Communication will come solely from official Age of Learning email addresses, @aofl.com, or our verified LinkedIn Recruiter accounts — be cautious of deviations. We will never request sensitive personal information during the early application stages. Interviews are conducted via phone, in person, or Zoom — never through messaging apps. Job offers are communicated verbally and followed by written documentation via Docusign. Any requests for personal information will occur through secure channels only. An Equal Opportunity Employer Age of Learning, Inc. (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender expression, age, physical or mental disability, medical condition, pregnancy, veteran or military status, marital status, sexual orientation, gender identity, domestic partner status, genetic information, or any other legally-recognized protected basis under federal, state, or local laws, regulations, or ordinances. Age of Learning, Inc. (the “Company”) will consider qualified applicants with criminal histories pursuant to EEOC requirements and state applicable laws, e.g. New York City Fair Chance Act.

Role Description The Senior Manager, Support Operations is responsible for leading the strategic development and continuous improvement of Age of Learning's customer support operations. This role oversees technical systems like Zendesk and AI tools, designs scalable workflows, drives cross-functional initiatives, and ensures support performance through data-driven decisions. The Senior Manager plays a key role in optimizing customer experience by implementing technology solutions and operational best practices across teams. - Own and optimize CX platforms (Zendesk, Ada, etc.), ensuring performance, reliability, and alignment with operational needs - Design and improve support workflows, automation, and ticketing logic to increase efficiency and customer satisfaction - Lead strategic automation and AI initiatives, including chatbot development and CRM integrations - Partner with Engineering, Product, Legal, and Marketing to implement scalable, compliant CX solutions - Build and manage dashboards to report on key performance indicators and identify opportunities for improvement - Audit data regularly to maintain accuracy and inform process decisions - Lead vendor relationships and system implementation efforts - Support training and onboarding by documenting system processes and updates - Champion change management and best practices in support operations Qualifications - 5+ years of Zendesk administration and CX systems experience - Strong knowledge of support automation tools (e.g., Ada, Ultimate, Zonka) - Proven track record of AI and chatbot implementation - Deep understanding of support KPIs and reporting (e.g., CSAT, FRT, ticket deflection) - Experience leading technical projects with cross-functional stakeholders - Skilled in process optimization and systems thinking - Ability to translate technical concepts for non-technical audiences - Strong communication, documentation, and change management skills Benefits - 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums - A 401(k) program with employer match - 15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year - Flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions Company Description Age of Learning® is the leading developer of engaging and effective Pre-K through 5th grade learning resources that help children build a strong foundation for academic success and a lifelong love of learning. The company’s research-based curriculum, developed by education experts, includes the award-winning programs ABCmouse.com® Early Learning Academy and Adventure Academy™, as well as the adaptive, personalized school solutions, My Math Academy®, My Reading Academy®, and My Reading Academy Español. Having served over 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children.

Company Overview: Age of Learning® is the leading developer of engaging and effective Pre-K through 5th grade learning resources that help children build a strong foundation for academic success and a lifelong love of learning. The company’s research-based curriculum, developed by education experts, includes the award-winning programs ABCmouse.com® Early Learning Academy and Adventure Academy™, as well as the adaptive, personalized school solutions, My Math Academy®, My Reading Academy®, and My Reading Academy Español. Having served over 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit www.AgeofLearning.com . Summary: Age of Learning is seeking to hire an Associate Account Executive who will be working closely with our Account Executive assigned to Florida. In this role, you will collaborate with the Account Executive to build and expand our world-class schools' business in your assigned state. The Associate Account Executive will help execute go-to-market strategies aligned with growth objectives and will be directly involved in field sales efforts, including prospecting, site visits, as well as managing and closing a defined segment of accounts. In addition to outreach and customer-facing activities, this role will include administrative and operational support. Tasks will include logging activity in SalesForce (CRM), updating/sending proposals, coordinating follow up calls, and order processing. This is a strong opportunity for former educators and/or recent college graduates looking to launch a sales career in the EdTech space. You will report directly to the Vice President of Sales and will receive training, coaching, and mentorship from an experienced Account Executive while gaining hands-on experience managing your own pipeline and contributing directly to the growth of innovative, world-class educational products. Responsibilities: Qualify and generate leads and build strong relationships by proactively engaging, nurturing, and finally closing sales with both cold and warm prospects through consistent outreach efforts Build and maintain a consistent pipeline of qualified prospects to support overall territory and revenue goals Set up initial meetings and calls between prospective schools/districts for your Account Executive Travel to conferences and conduct site visits for prospective accounts Support Account Executive with necessary post-meeting tasks, such as logging activity in SalesForce, sending meeting recap emails, updating proposals, and coordinating follow up calls. Proactively seek out new schools/districts within assigned markets to expand overall territory coverage and pipeline growth Identify, research, and engage prospective district-level stakeholders to uncover needs, priorities, and buying readiness Collaborate with management and marketing on outreach projects Develop a high level of understanding of Age of Learning products and how we fit into the marketplace Maintain a high level of outbound activity including phone calls, emails, and stop-ins. Utilize HubSpot, Salesforce, Starbridge, and Zoom Phone for cold calling and email to generate new sales opportunities. Qualifications: Must have valid drivers license and reliable access to transportation Up to 50% Regional (some domestic) Travel to education conferences, customer events and site visits / drop-ins. Total Compensation: The estimated salary range for a new hire in this position is $70,000 USD to $80,000 USD. Salary may vary depending on job-related factors, including knowledge, skills, experience, and location. Age of Learning currently provides: • 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums • A 401(k) program with employer match • 15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year • Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions Security Advisory At Age of Learning, we prioritize a safe recruitment process. Communication will come solely from official Age of Learning email addresses, @aofl.com, or our verified LinkedIn Recruiter accounts — be cautious of deviations. We will never request sensitive personal information during the early application stages. Interviews are conducted via phone, in person, or Zoom — never through messaging apps. Job offers are communicated verbally and followed by written documentation via Docusign. Any requests for personal information will occur through secure channels only. An Equal Opportunity Employer Age of Learning, Inc. (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender expression, age, physical or mental disability, medical condition, pregnancy, veteran or military status, marital status, sexual orientation, gender identity, domestic partner status, genetic information, or any other legally-recognized protected basis under federal, state, or local laws, regulations, or ordinances. Age of Learning, Inc. (the “Company”) will consider qualified applicants with criminal histories pursuant to EEOC requirements and state applicable laws, e.g. New York City Fair Chance Act. Employee/Applicant Privacy Notice

Company Overview: Age of Learning® is the leading developer of engaging and effective Pre-K through 5th grade learning resources that help children build a strong foundation for academic success and a lifelong love of learning. The company’s research-based curriculum, developed by education experts, includes the award-winning programs ABCmouse.com® Early Learning Academy and Adventure Academy™, as well as the adaptive, personalized school solutions, My Math Academy®, My Reading Academy®, and My Reading Academy Español. Having served over 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit www.AgeofLearning.com . Summary: Age of Learning is seeking to hire an Associate Account Executive who will be working closely with our Account Executive assigned to California. In this role, you will collaborate with the Account Executive to build and expand our world-class schools' business in your assigned state. The Associate Account Executive will help execute go-to-market strategies aligned with growth objectives and will be directly involved in field sales efforts, including prospecting, site visits, as well as managing and closing a defined segment of accounts. In addition to outreach and customer-facing activities, this role will include administrative and operational support. Tasks will include logging activity in SalesForce (CRM), updating/sending proposals, coordinating follow up calls, and order processing. This is a strong opportunity for former educators and/or recent college graduates looking to launch a sales career in the EdTech space. You will report directly to the Vice President of Sales and will receive training, coaching, and mentorship from an experienced Account Executive while gaining hands-on experience managing your own pipeline and contributing directly to the growth of innovative, world-class educational products. Responsibilities: Qualify and generate leads and build strong relationships by proactively engaging, nurturing, and finally closing sales with both cold and warm prospects through consistent outreach efforts Build and maintain a consistent pipeline of qualified prospects to support overall territory and revenue goals Set up initial meetings and calls between prospective schools/districts for your Account Executive Travel to conferences and conduct site visits for prospective accounts Support Account Executive with necessary post-meeting tasks, such as logging activity in SalesForce, sending meeting recap emails, updating proposals, and coordinating follow up calls. Proactively seek out new schools/districts within assigned markets to expand overall territory coverage and pipeline growth Identify, research, and engage prospective district-level stakeholders to uncover needs, priorities, and buying readiness Collaborate with management and marketing on outreach projects Develop a high level of understanding of Age of Learning products and how we fit into the marketplace Maintain a high level of outbound activity including phone calls, emails, and stop-ins. Utilize HubSpot, Salesforce, Starbridge, and Zoom Phone for cold calling and email to generate new sales opportunities. Qualifications: Must have valid drivers license and reliable access to transportation Up to 50% Regional (some domestic) Travel to education conferences, customer events and site visits / drop-ins. Total Compensation: The estimated salary range for a new hire in this position is $70,000 to $75,000 USD, depending on factors such as knowledge, skills, experience, and location. Age of Learning currently provides: • 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums • A 401(k) program with employer match • 15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year • Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions Security Advisory At Age of Learning, we prioritize a safe recruitment process. Communication will come solely from official Age of Learning email addresses, @aofl.com, or our verified LinkedIn Recruiter accounts — be cautious of deviations. We will never request sensitive personal information during the early application stages. Interviews are conducted via phone, in person, or Zoom — never through messaging apps. Job offers are communicated verbally and followed by written documentation via Docusign. Any requests for personal information will occur through secure channels only. An Equal Opportunity Employer Age of Learning, Inc. (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender expression, age, physical or mental disability, medical condition, pregnancy, veteran or military status, marital status, sexual orientation, gender identity, domestic partner status, genetic information, or any other legally-recognized protected basis under federal, state, or local laws, regulations, or ordinances. Age of Learning, Inc. (the “Company”) will consider qualified applicants with criminal histories pursuant to EEOC requirements and state applicable laws, e.g. New York City Fair Chance Act. Employee/Applicant Privacy Notice

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a proactive, intellectually curious Data Analyst to support the Finance, Strategy, and Executive teams. In this role, you will partner closely with leaders across the organization to analyze subscription performance, unit economics, and operational efficiency, and to inform strategic and financial decision-making. - Lead analyses across payments, cash receipts, subscription retention, pricing, and customer lifetime value. - Develop scalable forecasting and reporting frameworks. - Build self-serve analytics tools that enable stakeholders to monitor performance and evaluate trade-offs. - Translate complex subscription data into clear, actionable insights that guide planning, strategic decisions, and execution in a fast-paced, metrics-driven environment. Responsibilities - Analyze subscription performance and economics: - Conduct deep-dive analyses of subscriber acquisition, conversion, retention, and churn to understand and improve the health of the subscription business. - Forecasting and planning: - Build and maintain forecasting models for subscribers, cash, and revenue to support strategic planning. - Define and track success metrics: - Establish and refine KPIs that measure the health of the subscription business and define success for the company. - Build self-serve reporting tools and dashboard: - Create and maintain automated dashboards and reporting tools that enable business partners to monitor business health and explore data independently. - Translate data into insights: - Synthesize complex analyses into clear, actionable insights and recommendations that inform leadership decisions and improve revenue growth, retention, and profitability. - Communicate findings clearly: - Present results and recommendations to a broad range of stakeholders in a concise, compelling, and accessible way. - Influence business reviews: - Shape weekly and monthly business reviews with executive stakeholders, ensuring the right metrics and insights inform decisions on growth, retention, and profitability. Qualifications - 6+ years of experience in a product analytics, data analytics, or related role supporting subscription-based businesses. - Ability to conduct exploratory data analyses and synthesize complex datasets and ambiguous questions into clear, actionable insights. - Advanced proficiency in SQL for querying large datasets; experience with data transformation and modeling (e.g., dbt) is a plus. - Extensive experience with a BI tool such as Omni, Looker, or Lightdash. - Ability to perform statistical analyses and create visualizations using R or Python; experience with forecasting, cohort analysis, or financial modeling is a plus. - Bachelor’s or Master’s degree in a quantitative field (e.g., statistics, applied math, data science, economics, computer science, or related discipline). - Curious, motivated self-starter who thrives in a collaborative, high-performing environment and values high-quality, thoughtful analysis. Requirements - Experience in product analytics, data analytics, or related roles. - Technical skills in SQL and BI tools. - Statistical analysis capabilities using R or Python. - Education in a quantitative field. Benefits - 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums. - A 401(k) program with employer match. - 15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year. - Flexible work culture with options for hybrid or fully remote work.

• Act as the first line of communication for customer inquiries, providing timely, accurate, and friendly support. • Build strong working relationships with educators, administrators, and program leaders. • Conduct routine customer outreach to support adoption, usage, and engagement. • Assist with onboarding processes by preparing materials, coordinating setup, and supporting training sessions led by CSMs. • Lead introductory or 'refresher' product trainings as proficiency increases. • Document onboarding milestones and ensure customers are progressing toward successful implementation. • Log, track, and resolve customer issues while ensuring a smooth handoff to technical teams when needed. • Identify recurring issues and surface insights to improve internal processes and customer experience. • Monitor customer usage data to identify trends and potential risks. • Contribute to customer health reporting and flag at-risk accounts to the Customer Success Manager team. • Maintain accurate and up-to-date CRM documentation (Salesforce, HubSpot, etc.). • Partner closely with CSMs to support account planning, customer communications, and success strategies. • Work with Product, Support, and Implementation teams to advocate for customer needs. • Participate in team meetings, process improvement initiatives, and training sessions.