Aerocloud

Role Description At AeroCloud we provide software solutions that help airports, airlines, ground handlers and other companies operating in airports to improve operations and flights and passenger processing. As an Implementation Engineer you will be responsible for installing, configuring and commissioning AeroCloud products in airport environments across US and other territories. You will work side-by-side with Project Managers to deliver projects to scope, budget and timeline, representing AeroCloud on site as the technical lead. The role is delivery focused – from pre-install planning, testing to on-site deployment, customer training and short-term post go live hyper care before handing over to the Support team. Responsibilities - Managing the successful implementation including on-site hyper care immediately after go-live to AeroCloud and our customer’s expectations, escalating and resolving delivery issues as required in close co-ordination with your Project Manager. - Deliver onsite product training to airport IT employees, covering operations, basic troubleshooting and maintenance best practices. - Regular and transparent reporting on the progress of implementations and deployments to the project team. - Follow change management processes and adhere to Service Level Agreements (SLAs). - Assisting to update and maintain knowledge base by creating or updating documentation, guides, and lessons learned after projects. - Assist with the deployment of software updates and patching. - Image and configure OCs, servers and other hardware equipment during installations. - The duties and responsibilities of the role may vary and change depending on the AeroCloud business needs. There will also be growth opportunities for the right candidates. Qualifications - At least 2 years' experience delivering hardware installations within airport environments. - Familiarity with SaaS deployments in operational environments. - Comfortable delivering multiple product installations in parallel projects and adapting to different airport environments. - Experience with common use installations would be advantageous. - A customer first approach is a must and is equally as important as technical skills. - Strong communication skills and stakeholder management ability. - Confidence working in live operational environments under time pressure. - A self-starter approach with the ability to take ownership of installations end to end. - Strong working knowledge of Windows-based machines. - Experience managing domain equipment using Active Directory and managing Windows Server components. - Experience with Networking, Installation and configuration of network switches, firewall configuration, switch configuration - VLANs, IP Routing, and diagnostics of end user devices. - Experience with USB and Serial connected devices would be advantageous. - Cloud infrastructure experience with Azure and AWS would also be advantageous. - Experience with airport/airline software is desirable. Benefits - Competitive salary. - Best in class Share / Equity Scheme. - 20 days annual leave + statutory holidays. - Take your birthday off work on us as well. - Extensive upskilling and training. - 401k scheme (employee only contributions). - Company funded health insurance. - Company funded dental and vision insurance.

Role Description As a Customer Success Manager at AeroCloud, you'll be pivotal in ensuring our customers' success with our cutting-edge airport technology solutions. You'll act as the primary liaison between AeroCloud and our customers, providing expert guidance, support, and training to help them maximize the value of our products. Your responsibilities will include: - Supporting the onboarding of new clients - Understanding their unique needs - Monitoring their progress - Proactively addressing any issues to ensure their satisfaction and retention - Collaborating closely with our sales, product, and support teams to deliver a seamless and exceptional customer experience - Driving customer loyalty and long-term success Qualifications - 2 - 4 years experience working as Customer Success Manager, ideally at an early stage startup - Driven and proactive by nature, preferably with experience of managing enterprise and strategic level customers - A growth mindset and driven by solving complex customer problems - Experience of managing and constantly achieving commercial targets through expansion opportunities and renewals - Experience of working with complex, multi-geographical customers - Excellent communication and presentation skills, both verbally and written - Committed to constantly improving the customer experience and communicating areas for improvement at AeroCloud - A relationship builder with experience in building strong relationships with C-level executives and other key stakeholders - Experience working cross-functionally with internal teams (commercial, product, support, marketing) - A willingness to travel internationally when required to meet with customers face to face - The ability to speak a second language (French, Spanish, Portuguese or other European languages) would be desirable Company Description AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empowering airports to gain deep insights into the movement of passengers and aircraft around the world. We achieve this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success. At AeroCloud, being the airport’s first call means exceeding expectations at every customer interaction. This is not just a goal; it’s our standard. We prioritize detail, diligence, and a proactive approach in everything we do.