Advantage Sales & Marketing dba Advantage Solutions

Role Description The Human Resources Generalist is responsible for performing HR related duties such as: - Staying up to date with employment law changes - Conducting market research on HR best practices - Responding to employee questions and concerns - Helping set up employee programs - Offering day-to-day administrative support to the HR team Responsibilities - Proactively supports with the development and implementation of corporate HR programs, policies, and procedures to achieve strategic business unit goals and operational objectives - Stays current with legal requirements and government reporting regulations to ensure policies and procedures are in compliance - Provides guidance and support to associates with the interpretation of HR policies and procedures, and benefits - Partners with business unit leadership to recruit, interview, select, and promote associates - Analyze and provide resolution to Supervisors and Managers on methods and approaches to resolve employee relations issues - Complete investigations into complaints and performance concerns and provide investigation reports and recommendations on resolution to Supervisor for review - Work with teams to deliver corrective actions or separations to employees as appropriate - Advise management on policies, programs, and procedures - Ensure that programs are carried out in accordance with company's policies and procedures - Field general phone calls and questions from associates - Support special projects as assigned Qualifications - Fluent in French and English (verbal and written) considered an asset - Must have five (5) years of human resources experience with progressively increasing responsibility in employee relations, recruitment, or in a generalist role - Post-secondary education in Human Resources or a related field - CHRP or CHRL Designation is a plus - Strong attention to detail and ability to work in a fast-paced environment - Ability to work independently and as a part of a team - Proficient use of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, and Access) Requirements - Education Level: Bachelor's Degree or equivalent experience - 3-5 years of experience in general HR preferred - Experience in employee relations and handling investigations preferred - SPHR or PHR a plus - Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines - Well-organized, detail-oriented, and able to handle a fast-paced work environment - Strong prioritization skills - Flexible and adaptable, able to change and alter according to changes in projects or business environment - Team building skills - Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers Benefits - Full benefits including Medical, Dental, Vision - Short and Long-Term Disability - Generous paid time off - Paid training and ongoing career development certifications and courses

Role Description The Customer Manager is a salesperson responsible for being the sales expert for a designated Customer(s), providing strategic customer insights. The Customer Manager works to ensure joint business plans are executed by the customer. This role works closely with Key Account Managers (KAMs) within that assigned department, as well as order entry, claims, schematics, and retail sales associates to ensure all Client and Customer standards are met. The Customer Manager (CM) must possess the ability to bridge the relationship between the Key Account Management Team (KAM Team) and all stakeholders at assigned customer(s). This teammate will collaborate with customers to develop strategic plans to accomplish the business goals and work with retailer associates (such as buyers, category managers, replenishment managers, and others) on Headquarter calls to implement the programs. Essential Responsibilities - Drive our clients’ business at assigned customer. Increase distribution, grow sales dollars/units/share/other KPI’s, while staying within budget guidelines. - Manage and coordinate Sales Activities, through sales analysis of customer data, sales planning, and sales presentation. - Conduit between Customer(s), Key Account Managers and Clients through product line presentations, new item presentations, display selling. - Manage and delegate KAM and Client Divisional Initiatives (i.e. achieving parity pricing vs. inline and competition, maintain up to date Team Business Trackers, photo request presentation, and special requests). - Secure/ensure timely and accurate responses from customer(s) to KAM Team/Clients which includes promotion forecast. - Manage selling recommendations from the customer(s) to grow and build the business long-term. - Attend and present in client meetings at designated customer(s). - Attend and present in Management Team meetings. - Conduct and manage customer(s) meetings focusing on client promotional events, displays, etc. - Build relationships with buyers and support departments at customer, works with KAM to recommend growth plans, execute plans, assist with tactical issues such as PO’s, cost changes, contract execution and ensuring retail/merchandising execution. - Develop and leverage relationships with key influencers and decision makers in assigned customers. - Sell displays, period promotions, present business reviews, and new item introductions. - Build and present product distributions based on previous performance using the customer scan data. - Present pricing disparities in assigned customer based on client recommendations; achieve parity pricing inline and vs. competition. - Take weekly photos based on client request and needs. - Acquire weekly pricing for clients based on their product(s). Client Quota Achievement - Meets or exceeds Client’s goals for sales, distribution, share, pricing, shelving, and promotional volume. - Launches strategies to pursue new opportunities. Client KPI’s Achievement - Implements retailer headquarter calls and penetrate key positions at the retailer to achieve sales goals by managing and maximizing manufacturer marketing and promotional funds while staying within financial guidelines. - Ensure that all retail pricing and indirect order guides within the division is updated by regularly correcting discrepancies. - Secure Client approved schematics for all Clients’ brands by providing direction and communication to our schematic, reset, and retail departments. - Ensure incremental sales through distribution of new products and maintenance of existing SKU’s. - Collaborate with category management team to develop retailer presentations by using database rationale such as SKU optimization, efficient promotion causal data, and lift analysis. - Manage accounts to achieve the targeted ACV on Innovation. Business / Category Reviews - Builds and maintains effective client and retailer relationships in order to ensure customer access and client perspective that we are connected and engaged with key stakeholders. - Demonstrates sales accomplishments and areas of opportunity by developing sales presentations for Customers and Clients. - Implements Customer HQ Calls and demonstrates an ability to penetrate key positions at the retailer. - Offers strategic input pursuant to annual business plans, problem solving, ongoing customer management. Finds the intersection of retailer and client objectives and drive win/win scenarios. Supervisory Responsibilities - This position does not have supervisory responsibilities for direct reports. - May delegate work of others and provide guidance, direction and mentoring to indirect reports. Minimum Qualifications - Education Level: (Required): Bachelor's Degree or equivalent experience. - 2-4 years in sales or retail experience and knowledge of CPG industry. - Experience managing multiple projects simultaneously. - Knowledge and experience with designated customers preferred. Skills, Knowledge and Abilities - Excellent written communication and verbal communication skills. - Ability to motivate and inspire. - Good interpersonal skills. - Demonstrate conflict management skills. - Excellent decision-making skills. - Ability to exercise sound judgment. - Ability to work effectively with management. - Ability to ensure a high level of service and quality is maintained. - Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers. Environmental & Physical Requirements - Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. - Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.