activpayroll

• Own payroll operations across EMEA, ensuring seamless delivery through our trusted payroll partner network • Act as the senior point of accountability for payroll quality, accuracy, compliance, and employee experience • Build and maintain strong, collaborative relationships with payroll partners, setting clear expectations and driving consistently high performance • Lead and develop a team of Delivery Managers and payroll professionals across multiple locations, ensuring strong leadership, accountability, and execution • Act as the senior escalation point for complex or high-impact payroll issues, ensuring swift resolution and the implementation of preventative controls • Navigate complexity across multiple jurisdictions, proactively identifying and mitigating operational and compliance risks • Use data, insight, and performance metrics to monitor outcomes, strengthen controls, and drive continuous improvement • Drive standardisation and operational excellence across a diverse regional landscape, balancing consistency with local requirements • Collaborate closely with internal stakeholders (including Finance, Contracts, and Payments) and external partners to ensure fully aligned payroll delivery • Champion strategic initiatives that improve efficiency, service quality, and the overall employee and client experience • Develop leadership capability within your team, fostering a culture of ownership, growth, and collaboration

• Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service • Processing end-to-end Irish payrolls of various headcount and pay complexity in accordance with agreed timelines • Hosting and chairing regular governance calls with clients to track progress, review performance and identify opportunities for improvement • Ensuring that payroll manuals are relevant and updated regularly to reflect current processes • Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed • Answering queries from clients, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels • Preparing and uploading ROS submissions and dealing with Clients Revenue queries on their behalf. • Delivering excellent customer service, responding quickly and effectively to all queries and ensuring that issues are resolved either directly or through the right escalation channels • Making sure that customers are fully updated and never in any doubt as to how their service is being managed • Making sure that any risks to service delivery are communicated quickly and realistically to the client and to the appropriate managers, and being innovative and agile in bringing solutions or mitigations to the table • Being honest and authentic in communicating both positive and difficult conversations • Being a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind