Accor

Title: Bilingual Executive Travel Assistant Location: Canada,Remote Job Description: For over 30 years, we've proudly called Moncton home, earning our reputation as an employer of choice and a pillar of the community. At Accor we create unforgettable luxury experiences with heart. Step into a role where every day brings growth, connection, and impact. Our welcoming culture celebrates diversity, fosters meaningful relationships, and champions responsible hospitality. We’re redefining what service means by honoring every guest’s story and every team Member’s contribution. Be part of a team that’s pioneering change, embracing innovation, and building a future where care and excellence go hand in hand. Discover your potential. Make a difference. Job Description Bilingual Executive Travel Assistant Does Luxury speak to you? As an Executive Travel Assistant, you will anticipate needs, create exceptional travel experiences, find solutions, and deliver outstanding service as the single point of contact for our highest-tier Members, providing personalized recommendations and exclusive Concierge services that truly define luxury. If so, we invite you to become a part of our dynamic team, where, you’ll be the voice behind ensuring seamless VIP experiences, responding to calls and emails with empathy, creativity, and a commitment to excellence. You’ll craft personalized solutions that reflect the luxury and care Accor is known for worldwide. Join a team that values innovation, celebrates diversity, and empowers you to grow every day. Your passion for service will not only be recognized — it will make a real difference. Reporting to the Team Leader, Customer Care - Responding to our top tier Members’ requests and questions via email and phone, as their single point of contact; planning flawless experiences based on your recommendations in both French and English - Acting as their Concierge prior to arrival, proactively curating personalized travel by making recommendations and setting up on-site activities and services - Anticipating our Members’ needs and ensuring their experience exceeds expectations - Supporting our Members throughout their stay and beyond, including assisting with restaurant reservations, transportation, unexpected travel delays, and more - Accurately scheduling and executing tasks to ensure a seamless experience - Researching, recommending, and fulfilling Member requests while providing program benefit information and support Qualifications What you need to be successful: - Professional fluency in both French and English, spoken and written, is required - Excellent communication skills, with the ability to write and speak to guests professionally and warmly, in both official languages, with diverse individuals from around the globe - Experience and/or education in Hospitality, Tourism, Sales, Customer Service, Contact Centre or Luxury Sales and Service - Experienced in handling a range of customer requests, an exemplary positive attitude and a passion for offering unparalleled customer service - Creative problem-solving and decision-making skills, proactive and a strong team player - You are an organizer, and can demonstrate when you have prioritized, followed up and delivered on deadlines - Computer proficiency with excellent knowledge of Microsoft Office and internet browsers; Salesforce is an asset, and you can adapt easily to new technology. Ability to navigate multiple computer programs simultaneously while conversing with guests - Flexibility to be scheduled evenings, weekends and holidays Location and Availability information: - Position is Home Based only. Note: Centre-Based or Hybrid are not an option - Training is done virtually - Must be legally entitled to work full time in Canada - This is full-time, permanent, career position, we are not hiring for part-time schedules, and we do not offer temporary positions for students during school breaks - Must be residing in and intending to work from NB, NS, PEI, QC - You must be flexible and available to work shifts, including evenings, weekends, and holidays, with 2 scheduled consecutive days off - Must have a direct connect high-speed internet connection (not wireless or satellite) and a suitable home office workspace Additional Information Your team and working environment: Executive Travel Assistants are a specialized team of dedicated experts focused on delivering unparalleled luxury service and creating curated guest experiences for our top-tier, invitation-only Members. We foster a collaborative and dynamic work environment that empowers our team to consistently achieve excellence while supporting one another. Why Accor Global Reservation Centre? Our inclusive culture values diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Company Description We are looking for Global Sales Director to join the All Inclusive Collection's Sales team at Ennismore. Based in Miami, Florida and reporting out Vice President of Lux Sales and GSO All Inclusive Collection (AIC), this role is responsible for responsible for driving revenue growth, market penetration, and luxury brand positioning across the LATAM and U.S. markets for Rixos & All Inclusive Collection Hotels . This role leads strategic sales initiatives, key account development, and high-value partnerships while serving as a senior brand ambassador and commercial leader for the Rixos and AIC portfolio. Why This Role Matters Now Rixos & All Inclusive Collection Hotels are entering a pivotal growth phase in the LATAM and U.S. markets, with increasing demand for differentiated luxury and all-inclusive experiences. As competition intensifies and traveler expectations continue to evolve, this role is critical to accelerating market penetration, securing high-value strategic accounts, and strengthening long-term brand loyalty. Job Description More detailed scope of the role Business Development & Market Penetration Brand Advocacy & Representation: Act as a brand ambassador for Rixos & All Inclusive Collection Hotels, promoting the brand’s unique value propositions and brand experiences at major LATAM/ USA market segment events, trade shows, and client engagements. Foster strong relationships with industry influencers and partners to enhance brand visibility and reputation. Aligned Sales Strategy: Work closely with global, regional, and property-based sales teams to elevate market visibility and optimize our presence in the LATAM/USA market segment. Strategic Sales Strategy Development: Development and execution of strategic sales initiatives and detailed reporting. Maintain a robust pipeline and seek continuous improvements to enhance the experience in alignment with brand goals. Strategic Partnerships: Identify and develop partnerships with key stakeholders, and leverage these relationships to drive revenue and brand positioning as a luxury brand. Prospective Accounts: Identify and evaluate potential LATAM/USA accounts by analyzing data, conducting account interviews, and developing tailored action plans to optimize engagement and sales conversion. Strategic Account Management Product Familiarity: Maintain an in-depth understanding of Rixos & All Inclusive Collection Hotel's luxury offerings, rates, and promotions, ensuring proactive cross-selling across segments as needed. Competitive Analysis: Stay updated on competitors' offerings and market trends, delivering regular insights on competitive positioning to inform sales strategies. Customer Relationships: Build and sustain long-term relationships with key accounts, focusing on the LATAM/USA market as a priority. Work collaboratively with the Director of Luxury Sales & Global Sales Team on market-specific strategies. Customized Experiences: Design and implement tailored sales strategies and packages that cater to the specific needs and preferences of LATAM/USA market clientele. Sales Execution & Market Intelligence Sales Blitzes: Lead and participate in city and outstation sales blitzes, driving revenue through proactive outreach in targeted geographies. Market Intelligence & Competitive Positioning: Continuously analyze market trends, competitor offerings, and customer preferences to inform strategic decisions. Proposal Development: Supporting in identifying and developing proposals for new LATAM/USA market segments. Reporting, Planning & Accountability Weekly, Monthly and Yearly Reporting: Prepare accurate weekly, monthly and year-to-date revenue reports, highlighting insights for potential growth opportunities. Forecasting: Complete timely monthly forecasts, expect-to-turn reports, and prepare cost-effective sales trip budgets to maintain pipeline health. Regular Updates: Develop and submit comprehensive call and monthly reports, detailing activities, competitive insights, and forecasted figures. Customer Service & Follow-Through Customer Support: Respond to all client inquiries within 24 hours, ensuring a seamless customer experience and building strong rapport with clients during site visits and events. Action Plans & Goals: Execute and track action plans for key accounts to meet sales targets, specifically focusing on high-priority markets. Client Satisfaction & Retention: Ensure exceptional service across all client touchpoints, establishing Rixos & All Inclusive Collection Hotels as a premier destination for LATAM/USA clients. High client satisfaction and retention rates are essential success indicators for this role. Team Leadership & Development Mentorship & Skill Building: Act as a mentor to the sales team, providing guidance, skill development opportunities, and industry-relevant training to enhance team performance. Performance Tracking & Reporting: Establish and monitor key performance indicators (KPIs) to evaluate sales performance and team effectiveness. Utilize data analytics to provide insights and actionable recommendations for strategic adjustments, driving continuous improvement in the team outcomes. Team Motivation & Cohesion: Promote a collaborative, high-performing work environment. Recognize achievements, foster open communication, and ensure team alignment with shared goals. Talent Growth & Succession Planning: Partner with the T&C Regional team to identify and nurture high-potential team members, supporting their career progression and contributing to a strong pipeline of future leaders within the sales team. Revenue & Rate Management Occupancy & Rate Maximization: Focus on maximizing hotel occupancy and average rates through strategic, selective selling. Yield Management: Collaborate with other Commercial team stakeholders to optimize pricing strategies and implement effective yield management practices tailored to LATAM/USA clientele. Rate Policy Compliance: Ensure all special deals comply with company guidelines, coordinating approvals as needed with the Director of Luxury Sales & Global Sales Team. Key Performance Drivers Revenue Growth : Drive Rixos & All Inclusive Collection Hotels’ growth within the LATAM/USA market segment by enhancing market visibility, securing key accounts, and fostering long-term client loyalty. Brand positioning :  Positioning Rixos & All Inclusive Collection as a preferred choice for LATAM/USA clients through strategic account management and continuous market analysis. Administrative Excellence & Reporting Efficiency in Communications: Optimize administrative duties, ensuring an average of 5-7 face-to-face and 10 phone interactions daily without compromising correspondence efficiency. Technical Upkeep: Regularly update Electronic Distribution Systems in line with hotel operations. Additional Responsibilities Task Force Participation: Participate in task force teams for new openings as required. Miscellaneous Duties: Execute other responsibilities as assigned by leadership, contributing to the overall success of Rixos & All Inclusive Collection Hotels’ LATAM/USA market sales strategy. Qualifications