Access Physical Therapy & Wellness

Role Description Access Physical Therapy is looking for a full-time Central Scheduler to join our team! This opportunity is ideal for an individual with excellent organizational and multitasking abilities, a love for continuous learning, and a passion for helping others. - Full-Time M-F - Location: Remote - Pay Rate: $16-$18/HR - Looking for Bilingual Candidate - English/Spanish - Pleasantly answer phones, schedule patients via online chat, phone, email, text, and fax - Interact with patients and referral sources on the phone - Work with internal teams and Regional Office Coordinators to assist with customer service and scheduling efforts - Learn and navigate through 2 EMR systems - Schedule patients for all 34 of our locations in both NJ and PA - Accurately register patients according to company policy and procedures - Ensure required forms are completed and signed by patients - Demonstrate amazing Customer Service and maintain HIPAA Compliance Qualifications - High School Diploma required - MS Office, basic office support skills (telephone, filing, data entry) and basic math skills - Excellent telephone etiquette, pleasant personality, and customer service skills - Excellent multi-tasker in a fast-paced environment - Preferred experience in medical reception but not required - Previous history with and working knowledge of insurance benefits, administrative duties, customer service, and office experience a plus - Bi-Lingual in Spanish and English required Benefits - Employee-centric work culture from the top, down - Medical, dental, vision, STD, LTD insurances - Generous PTO - 401(k) Employer Matching - Free Life Insurance - Family Building and Parental Benefits - And more Company Description Access Physical Therapy is a member of the Confluent Health family of physical therapy and occupational therapy companies. We provide a fun, family-like environment, support, career growth opportunities, and unmatched resources to do amazing work.

Role Description The Financial Clearance Representative is responsible for completing accurate and timely insurance verifications prior to services being rendered. This role ensures patient insurance information is verified, coverage details are confirmed, and financial information is communicated appropriately to support efficient patient care and billing processes. The ideal candidate will have prior medical billing or insurance verification experience, strong communication skills, and the ability to resolve billing-related matters professionally and effectively. - Perform insurance verification for scheduled patient services in a timely and accurate manner. - Confirm patient eligibility, benefits, coverage limitations, and payer requirements. - Review patient accounts to ensure all required financial and insurance information is complete prior to service. - Maintain accurate documentation of verification activities in the appropriate systems. - Collaborate with clinical and administrative staff to support efficient patient scheduling and registration processes. - Ensure compliance with organizational policies, payer guidelines, and confidentiality standards. - Assist with identifying and escalating complex insurance issues as needed. Qualifications - High school diploma or equivalent required. - Previous medical billing, insurance verification, or healthcare registration experience preferred. - Knowledge of insurance plans, eligibility verification, and healthcare billing terminology. - Strong verbal and written communication skills. - Excellent attention to detail and organizational skills. - Ability to multitask and work effectively in a fast-paced healthcare environment. - Proficiency with electronic medical records (EMR) systems and Microsoft Office applications. Requirements - Full-Time (Monday - Friday 8:00 A.M - 4:30 P.M) - Salary: $16.00-$18.00/hour, based on experience Benefits - Competitive salary - Employee-centric work culture from the top, down! - Medical, dental, vision, STD, LTD insurances - Generous PTO - 401(k) Employer Matching - Free Life Insurance - Parental Perks - Commuter Plan Access (parking and mass transit) - employee funded pre-tax benefit