Abode Money

Role Description As a Customer Support Representative, you'll be on the frontlines of user interaction. You’ll help customers get the most out of Abode, assist with questions or issues, and play a crucial role in building trust with new users. Your empathy and communication skills—both written and verbal—will set the tone for the Abode experience. - Respond to support tickets and emails with clarity, compassion, and professionalism. - Perform manual operational tasks critical to our backend workflows (e.g., data collection & cleanup, and process follow-ups). - Perform manual data entry tasks, including filing property tax protests accurately and on time. - Call potential users to walk them through Abode’s value, answer questions, and help them onboard successfully. - Proactively surface feedback and insights from customer conversations to inform product and process improvements. - Work closely with the product and operations teams to ensure a seamless customer journey. - Ability to be online during US hours. Qualifications - Communicates with empathy, patience, speed, and precision—especially in writing and on the phone. - Has strong attention to detail and follows processes reliably. - Enjoys solving problems and making things easier for others. - Is comfortable with ambiguity and can thrive in a fast-paced, startup environment. - Has experience using tools like Intercom, Zendesk, Notion, or CRMs (a plus, not a must). Company Description Abode is an AI fintech startup helping homeowners automate savings on property taxes, energy, insurance, and more. We use proprietary agentic AI to simplify data retrieval, parsing, analysis, and decisioning to optimize costs on behalf of homeowners. We believe today’s consumer requires a “no-brainer” value proposition and a frictionless user experience. Our users are saving $2,512 per year and it takes <60 seconds to sign up. We’re building Abode in a post-AI world, meaning we’re incredibly lean and layer AI into both our foundational technology and core business functions. Our team operates with a bias for action, a deep sense of customer empathy, and a scrappy, resourceful mindset. We’re backed by Tier 1 investors, including Drive, Sequoia, Goodwater, Core, and 81C. Our mission is simple: Make homeownership more affordable for everyday homeowners. We’re leveraging AI to bring more transparency and less friction to home financial services. Our goal is to be the 1st place every homeowner goes to make any decision related to homeownership. Abode will be to homeowners what Zillow is to homebuyers.

Property Tax Appeals Consultant (California) Hourly (Contract-Based): $75–$100/hour Abode Money is a rapidly growing technology company dedicated to helping homeowners save on the financial aspects of homeownership. With tens of thousands of homeowners already on our platform, we are expanding into California and seeking an experienced Property Tax Advisor to guide our team through regulatory and operational requirements. This contract-based, hourly consulting position is ideal for someone with deep expertise in California’s property tax protest system who can serve as a trusted advisor during our early market entry. There is also potential for this opportunity to evolve into a mutually beneficial partnership as we expand our property tax offering in California. We proudly partner with leading home financial services companies, including USAA, Lemonade, Compass, Nerdwallet, CreditKarma, Monarch Money, Consumer Reports, Thumbtack, and more. What You’ll Do As our Property Tax Appeals Consultant, you will support Abode Money’s team by providing: - Regulatory Insight: Clarify state statutes, administrative processes, and compliance obligations for property tax protests. - County-Specific Knowledge: Advise on unique procedures and nuances for major California counties. - Filing Processes: Guide us on when and how to file petitions (TRIM notices, deadlines, evidence requirements), including online versus paper submission protocols. - Hearing Procedures: Share best practices and insights on hearing preparation and protest strategy. Who We’re Looking For You are an ideal fit if you: - Have direct experience in the California property tax system—through your own practice, as part of a firm, or within a local government agency. - Are deeply familiar with county-specific procedures, deadlines, and rules, especially for California’s five largest counties. - Possess an innovative mindset—ready to find creative solutions while strictly adhering to all relevant guidelines. - Are available to consult on an as-needed, hourly basis via phone or Zoom. Why This Role Matters We are on a mission to make homeownership more affordable. Your expertise will play a pivotal role in helping us expand into new states smoothly and responsibly—ensuring we build on a strong, compliant foundation. This is a flexible, high-impact consulting opportunity to contribute your expertise without requiring a full-time commitment. Interested in advising us? We’d love to connect!

Property Tax Appeals Consultant (Illinois – Cook County) Hourly (Contract-Based): $75–$100/hour Abode Money is a fast-growing technology company committed to helping homeowners save on the financial aspects of homeownership. With tens of thousands of users on our platform, we are expanding into Illinois—specifically Cook County—and are seeking an experienced Property Tax Advisor to guide our team through the regulatory and operational landscape. This is an hourly, contract-based consulting role—ideal for an expert in Illinois’ property tax protest system who can serve as a trusted guide during the initial stages of our market entry. There is potential for this opportunity to evolve into a long-term, mutually beneficial partnership as we expand our property tax solutions in Illinois. We proudly partner with leading home financial services organizations including USAA, Lemonade, Compass, Nerdwallet, CreditKarma, Monarch Money, Consumer Reports, Thumbtack, and more. What You’ll Do As our advisor, you will collaborate with the Abode Money team by providing: - Regulatory Insight: Clarifying Illinois statutes, administrative processes, and compliance obligations for property tax protests. - County-Specific Knowledge: Advising on local nuances for major counties, with a focus on Cook County. - Filing Processes: Guiding us through how and when to file petitions (e.g., TRIM notices, deadlines, evidence), and explaining requirements for online vs. paper submissions. - Hearing Procedures: Sharing best practices on the hearing process and effective protest preparation. Who We’re Looking For You’re an excellent fit if you: - Have direct experience in Illinois’ property tax system—through your own practice, an established firm, or a government office. - Possess deep knowledge of county-level procedures, deadlines, and regulations, especially for Cook County. - Are an innovative thinker who combines creative problem-solving with a strong commitment to regulatory compliance. - Are available to consult on an as-needed, hourly basis via phone or Zoom. Why This Role Matters Our mission is to make homeownership more affordable. Your expertise will be crucial in helping us expand into new states responsibly and efficiently, ensuring we maintain a strong, compliant foundation. This is a flexible, high-impact opportunity to contribute your expertise without requiring a full-time commitment. Interested in advising us? We’d love to connect!

Property Tax Appeals Consultant (Georgia) Hourly (Contract-Based): $75–$100/hour Abode Money is a rapidly growing technology company focused on helping homeowners save on the financial aspects of homeownership. With tens of thousands of users on our platform, we are expanding into Georgia and are seeking an experienced Property Tax Advisor to steer our team through the state’s regulatory and operational landscape. This is an hourly, contract-based consulting opportunity, ideal for an expert in Georgia’s property tax protest system who can serve as a trusted guide during the early stages of our market entry. There’s also potential for this role to transition into a long-term, mutually beneficial partnership as we build out our property tax solutions in Georgia. We partner with leading home financial services organizations including USAA, Lemonade, Compass, Nerdwallet, CreditKarma, Monarch Money, Consumer Reports, Thumbtack, and many more. What You’ll Do As our advisor, you’ll collaborate with our internal team on: - Regulatory Insight: Clarifying pertinent Georgia statutes, administrative processes, and compliance obligations for property tax protests. - County-Specific Knowledge: Providing guidance on the local nuances and requirements of major counties. - Filing Processes: Advising on how and when to file petitions (including TRIM notices, deadlines, evidence requirements), and distinguishing between online and paper submissions. - Hearing Procedures: Offering insights into hearing processes and best practices for protest preparation. Who We’re Looking For You’re a strong fit if you: - Have direct experience in Georgia’s property tax ecosystem—either through your own practice, an established firm, or local government office. - Possess deep knowledge of county-specific procedures, deadlines, and regulations, especially within Georgia’s five largest counties. - Approach challenges with innovative thinking while adhering to local statutes and guidelines. - Are available to consult on an as-needed, hourly basis by phone or Zoom. Why This Role Matters Our mission is to make homeownership more affordable. Your expertise will be crucial in helping us expand into new states responsibly and efficiently, ensuring we maintain a strong and compliant foundation. This is a flexible, high-impact opportunity where your guidance can make a meaningful difference without the demands of a full-time commitment. Interested in advising us? We’d love to connect!

Property Tax Appeals Consultant (Nevada) Hourly (Contract-Based): $75–$100/hour Abode Money is a rapidly growing technology company dedicated to helping homeowners save on the financial aspects of homeownership. With tens of thousands of homeowners already on our platform, we are expanding into Nevada and seeking an experienced Property Tax Advisor to guide our team through regulatory and operational requirements. This contract-based, hourly consulting position is ideal for someone with deep expertise in Nevada’s property tax protesting system who can serve as a trusted advisor during our early market entry. There is potential for this opportunity to evolve into a mutually beneficial partnership as we expand our property tax offering in Nevada. We proudly partner with leading home financial services companies, including USAA, Lemonade, Compass, Nerdwallet, CreditKarma, Monarch Money, Consumer Reports, Thumbtack, and more. What You’ll Do As our Property Tax Appeals Consultant, you will support the Abode Money team by providing: - Regulatory Insight: Clarify state statutes, administrative processes, and compliance obligations for property tax protests. - County-Specific Knowledge: Advise on the unique procedures and nuances for major Nevada counties. - Filing Processes: Guide us on when and how to file petitions (TRIM notices, deadlines, evidence requirements), including online versus paper submission protocols. - Hearing Procedures: Share best practices and insights on the hearing process to ensure effective protest preparation. Who We’re Looking For You are an ideal fit if you: - Have direct experience in the Nevada property tax system—through your own practice, as part of a firm, or within a local government agency. - Are deeply familiar with county-specific procedures, deadlines, and rules, especially for Nevada’s five largest counties. - Possess an innovative mindset, ready to find creative solutions while strictly adhering to all relevant guidelines. - Are available to consult on an as-needed, hourly basis via phone or Zoom. Why This Role Matters We are on a mission to make homeownership more affordable. Your expertise will play a critical role in helping us expand into new states smoothly and responsibly—ensuring we build on a strong, compliant foundation. This is a flexible, high-impact consulting opportunity to contribute your expertise without requiring a full-time commitment. Interested in advising us? We’d love to connect!

Property Tax Appeals Advisor (Florida) Hourly (Contract-Based): $75–$100/hour Abode Money is a rapidly growing technology company empowering homeowners to save on the financial elements of homeownership. With tens of thousands of homeowners already on our platform, we are expanding into Florida and seeking an experienced Property Tax Appeals Advisor to guide our team through regulatory and operational requirements during our early market entry. This is an hourly, contract-based consulting role ideal for someone who is an expert in Florida’s property tax appeals system. As a trusted advisor, your expertise will be instrumental during this launch phase. There is also potential for this position to evolve into a deeper partnership as we build out our property tax product in Florida. We currently partner with leading home financial services brands including USAA, Lemonade, Compass, Nerdwallet, CreditKarma, Monarch Money, Consumer Reports, Thumbtack, and more. What You’ll Help With As our advisor, you’ll support the internal Abode Money team in: - Regulatory Insight: Clarifying Florida statutes, administrative processes, and compliance obligations relevant to property tax protests. - County-specific Knowledge: Giving practical guidance on local requirements in key counties—including Miami-Dade, Broward, Palm Beach, Hillsborough, and Orange. - Filing Processes: Coaching our team on petition filing strategies—including TRIM notices, deadlines, evidence requirements, and online vs. paper submissions. - Hearing Procedures: Sharing best practices for navigating the value adjustment board (VAB) process and preparing effective protests. Who We’re Looking For You are a strong fit if you: - Have direct experience in the Florida property tax ecosystem—whether through your own practice, an established firm, or government office. - Possess deep knowledge of county-level procedures, deadlines, and rules, especially in Florida’s five largest counties. - Demonstrate innovative thinking while adhering to all local statutes and regulations surrounding property tax appeals. - Are available for consulting on an as-needed, hourly basis via phone or Zoom. Why This Role Matters Our mission is to make homeownership more affordable—and your guidance is crucial as we responsibly expand into Florida. Your expertise ensures we build on a solid, compliant foundation. This is a flexible and high-impact engagement where you can contribute meaningfully without a full-time commitment. If you’re interested in shaping the next era of homeowner advocacy, we’d love to connect!

Property Tax Appeals Advisor (New Jersey) Hourly (Contract-Based): $75–$100/hour Abode Money is a fast-growing technology company focused on helping homeowners save on the financial aspects of homeownership. With tens of thousands of homeowners already on our platform, we are expanding into New Jersey and are seeking an experienced Property Tax Advisor to guide our team through regulatory and operational requirements. This contract-based, hourly consulting role is perfect for an expert in New Jersey’s property tax protest system who can serve as a trusted advisor during our early-phase market entry. For those interested, there’s potential for this engagement to evolve into a mutually beneficial partnership to help us build out our property tax product in New Jersey. We are currently partnered with leading home financial services companies including USAA, Lemonade, Compass, Nerdwallet, CreditKarma, Monarch Money, Consumer Reports, Thumbtack, and others. What You’ll Do As our Property Tax Appeals Advisor, you’ll support the Abode Money team by providing: - Regulatory Insight: Clarify state statutes, administrative processes, and compliance obligations for property tax protests. - County-Specific Knowledge: Advise on local nuances and requirements for major counties throughout New Jersey. - Filing Processes: Guide us on when and how to file petitions (TRIM notices, deadlines, evidence, etc.), including both online and paper submission requirements. - Hearing Procedures: Share insights and best practices for preparing and navigating protest hearings. Who We’re Looking For You’re an ideal fit if you: - Have direct experience in New Jersey’s property tax ecosystem, whether through your own practice, as part of a firm, or within local government. - Are deeply familiar with county-specific procedures, deadlines, and rules, especially in New Jersey’s five largest counties. - Are an innovative thinker, able to find new approaches while fully adhering to local guidelines. - Are available to consult with our team on an as-needed, hourly basis via phone or Zoom. Why This Role Matters We’re on a mission to make homeownership more affordable. Your expertise will play a critical role in helping us expand into New Jersey smoothly and compliantly, ensuring a strong foundation for our property tax solutions. This is a flexible, high-impact opportunity to contribute your expertise—without requiring a full-time commitment. Interested in advising us? We’d love to connect!

Property Tax Appeals Consultant (Texas) Hourly (Contract-Based): $75–$100/hour Abode Money is a rapidly growing technology company dedicated to making homeownership more affordable by helping homeowners save on the financial elements of homeownership. With tens of thousands of homeowners already on our platform, we are now expanding into Texas and seeking an experienced Property Tax Advisor to lead and guide our team through the unique regulatory and operational landscape of Texas property tax protests. This is a contract-based, hourly consulting role designed for a subject matter expert in the Texas property tax system who can serve as an invaluable advisor during our initial market entry. For the right candidate, there may also be an opportunity for this engagement to transition into a long-term, mutually beneficial partnership to help us build and refine our Texas property tax product. Our partners include top-tier home financial services organizations such as USAA, Lemonade, Compass, Nerdwallet, CreditKarma, Monarch Money, Consumer Reports, Thumbtack, and more. What You’ll Do As a Property Tax Appeals Consultant, you'll collaborate with our internal team by providing: - Regulatory Insight: Clarify Texas state statutes, administrative processes, and compliance obligations related to property tax protests. - County-Specific Knowledge: Advise on local requirements and nuances for major Texas counties, such as Travis, Harris, Tarrant, and Bexar. - Filing Processes: Guide our team on how and when to file petitions, including the specifics of online versus paper submissions. - Hearing Procedures: Share best practices for preparing and presenting property tax protest hearings. Who We’re Looking For You’re an ideal candidate if you: - Bring significant, hands-on experience from within the Texas property tax ecosystem—either via your own practice, with an established firm, or through a role in local government. - Possess an in-depth understanding of county-specific procedures, deadlines, and rules unique to Texas. - Are a creative thinker, able to innovate within the regulatory framework and identify new solutions while ensuring compliance. - Are available for consultation on an as-needed, hourly basis by phone or Zoom. Why This Role Matters We are committed to making homeownership more affordable, and your expertise will be pivotal as we enter the Texas market. You will help us build a strong, compliant foundation for our property tax solutions, ensuring a smooth and responsible expansion. This is a flexible, high-impact opportunity to share your expertise—without requiring a full-time commitment. Interested in advising us? We’d love to connect!

Property Tax Appeals Advisor (Washington State) Hourly (Contract-Based): $75–$100/hour Abode Money is a rapidly growing technology company dedicated to helping homeowners save on the financial aspects of homeownership. With tens of thousands of homeowners already on our platform, we are expanding into Washington and seeking an experienced Property Tax Advisor to guide our team through the state’s regulatory and operational landscape. This contract-based, hourly consulting position is ideal for someone with deep expertise in Washington’s property tax protest system who can act as a trusted advisor during our early market entry. There is also potential for this opportunity to evolve into a mutually beneficial long-term partnership as we expand our property tax offering in Washington. We proudly partner with leading home financial services companies, including USAA, Lemonade, Compass, Nerdwallet, CreditKarma, Monarch Money, Consumer Reports, Thumbtack, and more. What You’ll Do As our advisor, you will support Abode Money’s team by providing: - Regulatory Insight: Clarify Washington statutes, administrative processes, and compliance requirements for property tax protests. - County-Specific Knowledge: Advise on local nuances and best practices for the five largest counties in Washington. - Filing Processes: Guide our team on when and how to file petitions (TRIM notices, deadlines, evidence) and explain requirements for online vs. paper submissions. - Hearing Procedures: Share insights on the hearing process and best practices for effective protest preparation. Who We’re Looking For You’re a great fit if you: - Have direct experience working within the property tax ecosystem—through your own practice, at an established firm, or within a government agency. - Are deeply familiar with county-specific procedures, deadlines, and rules, especially for the largest counties in Washington. - Possess an innovative mindset and are willing to find creative solutions while adhering to all local guidelines. - Are available to consult on an as-needed, hourly basis via phone or Zoom. Why This Role Matters We’re on a mission to make homeownership more affordable. Your guidance will play a critical role in ensuring our Washington expansion is successful, compliant, and impactful. This is a flexible, high-impact opportunity to contribute your expertise without a full-time commitment. Interested in advising us? We’d love to connect!

Property Tax Appeals Advisor (Oregon) Hourly (Contract-Based): $75–$100/hour Abode Money is a rapidly growing technology company dedicated to helping homeowners save on the financial aspects of homeownership. With tens of thousands of homeowners on our platform, we’re expanding into Oregon and seeking an experienced Property Tax Appeals Advisor to guide our team through the regulatory and operational requirements of this new market. This is an hourly, contract-based consulting role, perfect for someone who is an expert in Oregon's property tax protest system and can serve as a trusted advisor during our early phase of market entry. If mutually interested, there’s also potential for this role to evolve into a long-term partnership as we grow our property tax offerings in Oregon. Our partners include leading home financial services companies such as USAA, Lemonade, Compass, Nerdwallet, CreditKarma, Monarch Money, Consumer Reports, Thumbtack, and many more. What You’ll Do As our advisor, you’ll support the Abode Money team with: - Regulatory Insight: Clarifying Oregon statutes, administrative processes, and compliance requirements related to property tax protests. - County-Specific Knowledge: Advising on local nuances and requirements for major Oregon counties. - Filing Processes: Guiding the team on petition filing, timelines (TRIM notices, deadlines, evidence submissions), and differences between online/paper processes. - Hearing Procedures: Offering best practices for navigating hearings and preparing effective property tax protests. Who We’re Looking For You’re an ideal candidate if you: - Have direct experience in Oregon’s property tax system—through your own practice, an established firm, or a government office. - Possess deep knowledge of county-level procedures, deadlines, and regulations, especially in Oregon’s five largest counties. - Combine innovative thinking with a strong commitment to regulatory compliance. - Are available to consult on an as-needed, hourly basis via phone or Zoom. Why This Role Matters Our mission is to make homeownership more affordable—and your expertise is vital as we responsibly expand into new states. Your guidance will help ensure we build on a robust and compliant foundation. This is a flexible, high-impact opportunity to make a meaningful contribution without requiring a full-time commitment. If you’re interested in shaping the next phase of homeowner advocacy, we’d love to connect!