A. O. Smith

Title: Customer Account Specialist Location(s): Ashland City, TN, US, 37015 Business Unit: CORPORATE Hybrid, Onsite or Remote: Hybrid Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Primary Function Responsible for the collection of delinquent balances and outstanding non-payment collection from external customers. The incumbent will use a variety of communication methods and strategies to ensure funds and payments while maintaining strong customer relations. Responsibilities - Generates aging reports and performs analysis on accounts within an assigned portfolio. - Serves as the first point of contact for customers on account related issues. - Identifies and analyzes accounts with past due balances; portfolio consists of complex, high volume accounts requiring extensive analysis and customer contact. - Contacts external customers to negotiate and ensure account payment and resolution of past due balances by means of telephone, email, mail and by Zoom. - Contacts customer regarding repayment of deductions/short pays and works with other departments to resolve any issues – maintains accurate notes for all deductions and report results at manager meetings. - Analyzes accounts to identify customers that may require credit suspension, rebilling, write-offs, or third-party collections placement and takes appropriate action in each instance. - Records and maintains records of delivery to document services/products were rendered. - Ensures all contact information is correct for assigned portfolio: contacts, phone, address, email, A/P, Payor account, etc. and updated as notified. - Performs account analysis with explanations and answers to any inquiries; handles escalated, complex, or problematic calls from junior level collectors. - Prepares documentation required for Legal Department and submit to management for approval; including analysis of payment history, invoice copies, detail any credits and any other entries on the account. - Notifies appropriate management and sales of bankruptcy status and includes on monthly reporting; maintains all relevant files on designated shared drive. - Communicates complex idea to external and internal customers and all levels of management. - Manipulates large amounts of data and reports in Excel utilizing pivot tables and formulas to validate results. - Identifies root cause issues and addresses customers to influence customer behavior. - Recommends efficiencies to procedures and customer payment plans to ensure department goals are achieved. Qualifications - High school diploma or GED - 3+ years related work experience or training - Strong work ethic - Must be self-motivated in a fast-paced environment Additional Qualifications: - Strong negotiation skills - Excellent business writing and speaking skills - Superior customer service to both external and internal customers - Problem solving skills; able to make quick, accurate, decisions on critical matters - Detail oriented and good organization skills - Demonstrated analytical skills - Solid mathematical comprehension: proficiency with spreadsheets and databases, research and organize large volumes of data, basic accounting knowledge, basic understanding of interpreting financials - Proficient with MS Office including intermediate Excel, Word, and Outlook - Knowledge of SAP - a plus Education High School Diploma or GED We Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. #Appcast ADA Statement & EEO Statement In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Title: Regional Sales Manager - Northwest UT, WA, OR, ID, CO. Location: Milwaukee, WI, US, 53224-9508 Workplace: Sales Department: Sales Job Description: AOS/Ashland City, TN A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Primary Function In order to familiarize the new or prospective Regional Manager (RM) with the requirements of their position, the following job description deals with specific duties and general requirements of a Regional Manager. The Regional Manager is the principal liaison between the DSM's (District Sales Representatives), MR's (Manufacturer’s Representatives) and the company. The RM is responsible directly to the Northern/Southern Sales Manager (NSM/SSM) and indirectly to Vice President of Sales (VPS). Manages sales activities of organization by performing the following duties personally or through subordinate supervisors. Responsibilities - Plan, direct, and monitor the activities of a sales team within a specified region to achieve established sales targets. - Manage the day-to-day activities of a regional sales force in order to implement the organization's overall sales strategy for an assigned region. - Monitor the performance of the sales teams or branches within the region and re-allocate resources to improve overall results. - Contribute to the development of sales, marketing, customer retention, advertising, pricing, and distribution strategies for the region. - Oversee sales support activities such as sales administration, customer service, distribution, invoicing, and credit and collections to ensure that customer orders are processed, dispatched, invoiced, and paid accurately and on time. - Coach sales representatives on the technical aspects of the organization's products and services; on marketing campaigns and sales promotions; and on sales techniques, procedures, and standards that will help them achieve their sales targets. - Other responsibilities may be assigned as needed. Qualifications - Minimum of 5 years related work experience within the plumbing and HVAC indusrty with potential previous knoledge of the gas and electrin water heating business. - 4-5 years of Supervisory/Leadership experience - Experience in sales or new business development with a focus on building strong realtionships with rep agencies and distributors, - Experience implementing professional services and serving as "face of the factory" with customers - Ability to travel as required and manage a territory as one's own business a strong plus. - Proficiency in MS Office Products is required. Experience in Salesforce CRM is a plus. Education Bachelor's Degree in Business Management We Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. #LI-AO #LI-Remote #Appcast ADA Statement & EEO Statement In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Payroll Specialist Location(s): Lebanon, TN, US, 37090 Business Unit: CORPORATE Hybrid, Onsite or Remote: Hybrid Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Primary Function The Payroll Specialist will coordinate with various locations and departments to process full-cycle payroll for company employees and retirees. Additionally, the PR Specialist will serve as a resource and training partner for the support of the Time & Attendance system. The incumbent will work in compliance with internal policies as well as Federal and State laws and regulations. Responsibilities - Prepare and process payroll for U.S. employees and/or retirees, as assigned. Support and work closely with other payroll processors. - Validate and submit periodic payroll tax reporting for employees and retirees - Assist with quarterly tax filing for U. S. business units - Participate in testing and completing payroll system updates - Perform testing for system updates related to state and federal tax updates. - Provide support to corporate and site level business units, including HR, Benefits, Finance, Operations, etc. - Handle payroll customer service calls for assigned payroll group - Prepare reports illustrating payroll expenditures, including tax payments and benefit plan disbursements - Assist with processing and distribution of year end reporting including employee W-2’s and 1099R’s - Assist in the development, testing, and training of UKG Workforce Management updates and enhancements. - Provide user support and training for all new and existing UKG Workforce Management modules. - Perform other activities as needed or as directed. Qualifications - 3+ years experience working with HRIS/Payroll systems such as Success Factors, Workday, ADP, UKG. ADDITIONAL QUALIFICATIONS: - Expert knowledge of FLSA, DOL and other federal and state payroll regulations - Advanced training and customer support skills - Previous successful experience balancing and processing full cycle payroll - Payroll tax regulation and administration advanced knowledge - Detail oriented with strong analytical skills - Ability to work independently, prioritize tasks and meet strict deadlines - Proficient in use of MS Office, especially MS Excel, Word, and Outlook - Ability to effectively communicate both verbally and written to employees at all levels - Maturity and discretion in handling highly confidential information - Willingness to work on a team and demonstrate sound interpersonal skills Education Associate Degree in Accounting or Related Field We Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs, and tuition assistance. #LI-Hybrid ADA Statement & EEO Statement In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Title: Portfolio Director - Tankless Location(s): Ashland City, TN, US, 37015 Business Unit: NAWH Hybrid, Onsite or Remote: Hybrid PRIMARY FUNCTION: Accountable for developing and deploying a comprehensive product vision and strategy to ensure the financial health and viability within the assigned segments. SPECIFIC DUTIES/ACCOUNTABILITIES Product lifecycle from conception to end of life - Using the AOSNPD process, ensure new products are launched on-time and meet market and cost requirements by managing the abnormal and driving the organization to make the critical decisions on-time. - Identify sustaining product activities to be completed to ensure business needs are met. Product Strategy - Responsible for the creation and maintenance of assigned segment strategies. - Responsible for developing 3-year product plans for the assigned product lines. The plans are to be updated no less than annually or as market conditions require. - Drive alignment on product strategies and roadmaps with the business leadership team to ensure appropriate support from all business functions as part of the product planning and development activities. Product Management - Direct, Manage and Develop Product Management resources to support the needs of the product strategy and development activities. - Represents customer needs and deliver products that best meet market needs. - Conduct market research and competitive analysis to identify new product opportunities and ensure current product lines are competitive. Risk Management - Identify potential risks, assess their impact, and develop risk mitigation strategies. - Ensure compliance with regulations and industry standards. - Implement planning and actions to minimize risks. Leadership - Timely decision-making skills. - Guide individuals and teams to make sound decisions. - Make sound decisions and communicate effectively how and why a decision was made. - Comfortable functioning with a high degree of ambiguity. - Delegates work to lowest and appropriate level in the organization. Lead by influence to coordinate cross-functional product activities to drive profitable growth. - Ensuring health and financial viability by monitoring P&L and identify opportunities to optimize financial performance. - Develop, execute, and maintain a communication strategy to ensure that all relevant departments have timely and accurate product information to perform their roles in the organization. - Manage relationships and agreements with third party vendors who supply re-sell products to the business. - Provide teams with a sense of urgency to ensure tasks and projects are completed to meet timelines. BASIC QUALIFICIATIONS: - Bachelor's degree from four-year college or university in Business or Technical Field with 5+ years of related experience in Product Development and/or Product Management. - MBA strongly preferred. - Applicable water related industry knowledge and the experience of the certification process to bring products to market is strongly preferred. - Outstanding all around communication skills including verbal, written, and technical to effectively communicate with internal and external stakeholders. - Ability to understand and articulate financial implications of product line decisions. - Demonstrated ability to build and maintain positive relationships at all levels of the organization and within customer value chain. - Strategic thinker, passionate and driven to succeed. - Demonstrates motivation and potential to move into higher leadership roles. Nearest Major Market: Nashville Job Segment: Market Research, Risk Management, Product Manager, PLM, Marketing, Finance, Operations, Management

Title: Trade Compliance Analyst Location: Ashland City, TN, US, 37015 Workplace: Finance Department: Finance Job Description: Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Primary Function Work with internal warehouse staff, international suppliers, and customers in order to ensure the timely and efficient movement of international freight, while also ensuring that all applicable laws and regulations are followed, and striving to limit the costs associated with international freight, Customs duties, taxes, and other fees. Understand and quickly create import and export shipment documentation, as well as analyze them for accuracy. Understand FCL and LCL shipping, negotiate with Carriers, Freight Forwarders, and Brokers during the international freight bid process. Ensure continued compliance with Customs and other government agencies by assisting in the classification of goods, application of the United States-Mexico-Canada Agreement (USMCA) rules of origin, and in the performance of various auditing activities in order to maintain a high degree of trade compliance. Responsibilities - Provide import/export support to end-users. Track shipments and documents throughout the shipment lifecycle. Understand Customs procedures and work with appointed agents and Customs Brokers. Provides clear Customs documentations for Import and Export shipments. Work with customs brokers to ensure rules and regulations compliance. Knowledge of customs brokers internal processes a plus. - Keep meticulous records in order to meet record keeping requirements. Efficiently expedite correspondences (some of which may be confidential) and update records accordingly. - Conduct audits of import and export documentation and procedures. Monitor, maintain, operate, and analyze CBP and/or CBSA websites and tools. - Conduct restricted party screenings of business partners and end users, document screening results for all Exports outside of the A.O. Smith facilities. - Assist in conducting HTS classification determinations, including gathering and analyzing technical data in connection with product/parts classification projects. - Assist in analyzing the eligibility of goods for various Free Trade Agreements, including USMCA. - Compile, organize and analyze basic information for inclusion in reports and other data analysis efforts, to include regularly scheduled reporting requirements of sufficient detail to support business decisions. - Assist in the solicitation, collection, analysis, and renewal of compliance affidavits, including the support of Conflict Minerals, RoHS, REACH, and other compliance requirements. - Perform other related support duties as requested. Qualifications Required: - Microsoft Office Suite experience required. - Minimum 1 year of applicable work experience. - Ability to organize work, manage time, and follow through with minimal supervision. - Concise written and oral communication skills. - Effective organizational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues. Preferred: - Experience with SAP. - Bachelor degree in Business Administration, International Logistics, or related field. - Minimum of 1 year of trade compliance experience. - Certified Customs Specialists preferred. - Understands Import/Export laws and regulations. - HTS Classification experience. - CBSA and CBP website knowledge regarding C-TPAT, ACE, SNAP-R, AES, CAED. - Experience working with customs brokers and freight forwarders. - Leadership experience, and experience working within a matrix organization. Education High School Diploma or GED We Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. ADA Statement & EEO Statement In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.