3500 Square

• Conduct post-interaction follow-up to confirm status, resolution, and next steps. • Coordinate appointments, rescheduling, and recovery of missed appointments, as applicable. • Provide clarifications and resource navigation within the defined scope of the role. • Capture customer feedback and document insights clearly and completely. • Document all interactions, actions taken, and outcomes in authorized systems. • Identify unresolved or complex cases and escalate in accordance with established procedures, ensuring full traceability.

• Develop responsive, dynamic web interfaces using React.js • Design, implement, and maintain backend services leveraging Node.js • Integrate and consume Strapi APIs for content management • Collaborate with cross-functional teams to deliver comprehensive and effective solutions • Document technical processes, workflows, and architectural decisions • Optimize application performance and security through agile methodologies and industry standards.

• Develop and configure Salesforce features, including automation workflows, custom page layouts, and integration of complex data flows. • Partner with business analysts and QA testers to deliver high-quality, maintainable application components supporting grants lifecycle workflows. • Ensure compliance with best practices, data security, and operational standards tailored to federal and commercial environments. • Document technical solutions and participate in system maintenance and enhancements.