1NCE

• Develop and deploy application services and software components to support scalable and reliable platform operations • Create, maintain, and optimize CI/CD pipelines within GitLab to support efficient and automated software delivery processes • Write and maintain unit tests, integration tests, and end-to-end tests to ensure application quality, stability, and reliability • Ensure application services remain operational, stable, and available in production environments • Maintain production applications and ensure systems are kept up to date with the latest security patches and updates • Implement and manage monitoring and alerting mechanisms to proactively identify and address operational issues • Analyze, troubleshoot, and resolve technical issues in a timely and efficient manner • Support change management and incident management processes to ensure operational continuity and controlled deployments • Participate in on-call rotations to support critical systems and respond to operational incidents when required • Maintain accurate and up-to-date development and operational documentation to ensure transparency and knowledge sharing across teams

• Oversee the performance and reliability of 1NCE’s automated first-line customer support platform. • Monitor the daily performance of the automated first-line AI support system. • Review operational dashboards, workflow execution logs, and ticket flows to ensure system stability and performance. • Identify workflow interruptions, failed automation steps, or abnormal behavior within the AI support system. • Ensure SLA adherence for automated support processes. • Manage operational incidents affecting automated support workflows. • Identify and resolve basic operational issues within AI-driven workflows. • Escalate technical problems to engineering or platform teams when required. • Ensure rapid recovery of automated support processes during incidents. • Manage complex or exceptional customer cases that cannot be resolved by automated workflows. • Monitor AI support response quality and resolution performance. • Identify improvement opportunities in automation workflows and operational processes. • Coordinate with internal teams such as Customer Support, Product, Platform Engineering, and AI operations teams.

We are 1NCE 1NCE is a progressive company that continues to innovate in the field of IoT connectivity. As a major player in the industry, our mission is to transform the communications and IoT sectors. 1NCE is funded by SoftBank, and together we are driving sales and marketing in the Asian region. Your team As a key strategic region of growth for the company, join our international Asia Sales Team and take part in the exciting growth potential in Japan! Your mission - Drive and close digital sales, build maintain customer relationships: This role will be mainly responsible for driving digital sales for 1NCE Asia business unit. Job role include establish and nurture connections with mainly medium and small customers through phone and email to Japan based customers. Act as the primary point of sales contact for new webshop buyers and inquiries, and strategically assess potential customers to concentrate on building robust, long-term relationships. Some customers may include internationally based.  - Collaborate with the international team: Work closely with the ASIA and international team to achieve regional and personal goals, emphasizing close teamwork, effective communication, and coordination within the team - Maintain customer focus: Consistently prioritize customer needs in all interactions and activities, actively striving to position the brand (1NCE) as the leading provider of IoT connectivity - Sales forecasting and database management: Develop precise plans for assigned customers and keep the Salesforce database up to date with relevant and current information Your skills - Excellent Communication Skills: Excellent communication skills, fluent in Japanese and English in wring and speaking is a must. Other Asian language such as Korean, Chinese capability will be a plus. - Experience and Background: You have a minimum of 8 years of experience in B2B sales or a similar role, ideally with a background in technical sales - Education: You have a vocational training in business administration or a degree in business administration or similar previous working experience  - Industry Knowledge: A good understanding of the telecommunications sector, especially IoT solutions/connectivity, and various IoT verticals is highly advantageous - Salesforce Experience: Experience in working with Salesforce is required - Collaboration with Partners: You bring a structured and dedicated approach to collaborating with partners such as SoftBank - Team Player: You are an open-minded and dedicated team player - Practical Mentality and Positive Attitude: A practical mentality, positive attitude, and a thirst for knowledge are some of your qualities - Independent Work: You are capable of working independently and goal-oriented, even remotely Your tools As an Account Manager (Inside Sales), you will be working with various applications such as HubSpot, Salesforce, Jira, Confluence, LinkedIn Sales Navigator or other business applications Your gains - Short decision-making paths and a lot of creative freedom - with us you can really get involved and help shape the future - A work environment defined by respect, close and informal communications among teams, departments, and management - Plenty of space for new ideas and strategies where self-started individuals are highly valued and work effort is not measured in time but in results - Working on cutting-edge technologies - Flexible working models to accommodate work-life balance - 26 days of paid annual leave - Global and local events to strengthen our team spirit and have fun together - And many more depending on your location (e.g. gym membership, transportation allowance, language courses, pension scheme, etc.) Your interview process There will be three online meetings : - First meeting with Recruiter to align on position details - Second meeting with Line Manager to have more in-depth discussion - Third meeting with Senior Vice President, as the final step of the process In outstanding cases, amount of meetings may vary Your contact Vladimir Kaiser In case of any additional questions regarding the position: jobs@1nce.com

• Build and maintain customer relationships: Establish and nurture connections with medium and small customers through phone and email, act as the primary point of contact for new webshop buyers and inquiries, and strategically assess potential customers to concentrate on building robust, long-term relationships. • Proactive customer support: Proactively manage existing relationships, ensure the highest satisfaction levels by addressing customer needs and concerns, and contribute to maintaining a predictable order flow, fostering ongoing customer satisfaction. • Collaborate with the international team: Work closely with the international team to achieve regional and personal goals, emphasizing close teamwork, effective communication, and coordination within the team. • Maintain customer focus: Consistently prioritize customer needs in all interactions and activities, actively striving to position the brand (1NCE) as the leading provider of IoT connectivity. • Sales forecasting and database management: Develop precise plans for assigned customers and keep the Salesforce database up to date with relevant and current information. • Trade shows: Occasionally visiting regional or pan-European events, trade shows, and customer visits.

• Craft and implement innovative sales strategies tailored to acquiring new customers and expanding 1NCE's market share in your designated region • Develop accurate forecast models and devise clear, actionable plans to ensure successful execution of sales strategies • Work closely with the international team to achieve regional targets, ensuring a cohesive approach and unified vision • Maintain a customer-obsessed mindset, constantly striving to uphold 1NCE's reputation as the best-in-class IoT connectivity provider • Collaborate with the broader Sales, Partner, and Alliances Teams to forge and sustain relationships with new and existing partners, enhancing our network and reach • Establish and nurture robust, long-lasting relationships with customers and partners. Your focus will be on fostering trust and achieving the highest level of customer satisfaction

• Develop, execute, and optimize high-impact marketing campaigns that drive lead generation, brand awareness, and demand generation for 1NCE. • Identify and target key customer segments, ensuring the seamless execution of integrated campaigns. • Work closely with the sales and product teams to ensure campaigns align with business goals. • Lead the planning and execution of multi-channel campaigns aimed at lead generation, including email marketing, paid advertising, events, social media, and content marketing. • Manage the full lifecycle of campaigns from conception to delivery, ensuring alignment with demand generation goals. • Drive demand generation efforts by identifying key market segments and optimizing lead conversion. • Analyze campaign performance, monitor KPIs, and use insights to optimize future campaigns. • Utilize a variety of digital marketing tactics to generate leads and nurture customer relationships. • Manage the execution of multiple campaigns simultaneously, ensuring deadlines, budgets, and quality standards are met. • Develop and manage campaign assets including landing pages, emails, webinars, whitepapers, banners, and social media content.

• Build and maintain customer relationships, establishing connections with medium and small customers through phone and email • Act as the primary point of contact for new webshop buyers and inquiries • Proactively manage existing relationships, ensuring the highest satisfaction levels by addressing customer needs and concerns • Collaborate with the international team to achieve regional and personal goals with a focus on close teamwork • Maintain customer focus in all interactions, striving to position 1NCE as the leading provider of IoT connectivity • Develop precise plans for assigned customers and keep the Salesforce database up to date • Occasionally visit regional or pan-European events, trade shows, and customer visits

• Build and maintain customer relationships: Establish and nurture connections with medium and small customers through phone and email, act as the primary point of contact for new webshop buyers and inquiries, and strategically assess potential customers to concentrate on building robust, long-term relationships. • Proactive customer support: Proactively manage existing relationships, ensure the highest satisfaction levels by addressing customer needs and concerns, and contribute to maintaining a predictable order flow, fostering ongoing customer satisfaction. • Collaborate with the international team: Work closely with the international team to achieve regional and personal goals, emphasizing close teamwork, effective communication, and coordination within the team. • Maintain customer focus: Consistently prioritize customer needs in all interactions and activities, actively striving to position the brand (1NCE) as the leading provider of IoT connectivity. • Sales forecasting and database management: Develop precise plans for assigned customers and keep the Salesforce database up to date with relevant and current information. • Trade shows: Occasionally visiting regional or pan-European events, trade shows, and customer visits.

• Build and maintain customer relationships: Establish and nurture connections with medium and small customers through phone and email, act as the primary point of contact for new webshop buyers and inquiries, and strategically assess potential customers to concentrate on building robust, long-term relationships. • Proactive customer support: Proactively manage existing relationships, ensure the highest satisfaction levels by addressing customer needs and concerns, and contribute to maintaining a predictable order flow, fostering ongoing customer satisfaction. • Collaborate with the international team: Work closely with the international team to achieve regional and personal goals, emphasizing close teamwork, effective communication, and coordination within the team. • Maintain customer focus: Consistently prioritize customer needs in all interactions and activities, actively striving to position the brand (1NCE) as the leading provider of IoT connectivity. • Sales forecasting and database management: Develop precise plans for assigned customers and keep the Salesforce database up to date with relevant and current information. • Trade shows: Occasionally visiting regional or pan-European events, trade shows, and customer visits.

• You will be focusing on sales KPIs to achieve both your personal and company goals • You build a qualified global pipeline from China by directly engaging potential customers in the region • You actively hunt, engage and communicate with customers, managing the full sales pipeline for your assigned region or territory • You work closely with other colleagues in Asia and global regions, as well as our sales partner to create, qualify and close sales opportunities • You proactively report your weekly sales activities to the line manager • You collaborate closely with Solution Architects in your region to resolve customer-related technical issues • You complete all sales-related activities assigned by the line manager • You maintain a customer-focused mindset to establish the 1NCE brand as the best-in-class IoT connectivity provider • You develop strong and long-lasting relationships with customers and partners, based on trust and aiming for the highest level of customer satisfaction