Support Engineer Remote Jobs in Rhode Island (US)
This page tracks remote support engineer openings that are location-eligible for Rhode Island.
This page tracks remote support engineer openings that are location-eligible for Rhode Island.
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• Handle Critical Escalations: Serve as the final tier of support for the most complex, high-priority, and technically demanding customer issues globally. • Technical Leadership & Mentorship: Elevate the technical baseline of the entire support organization by mentoring junior and senior engineers, leading technical deep-dives, and conducting training sessions. • Bridge Support and Engineering: Work with Engineering, QA, and Product teams to identify bugs, replicate edge-case issues, and advocate for product improvements based on customer impact. • Knowledge Management: Author, review, and maintain high-quality internal and external documentation, knowledge base articles, and troubleshooting guides. • Process & Strategy Optimization: Contribute to Technical Support team strategies, designing and implementing improved processes to enhance time-to-resolution and overall organizational efficiency.
We innovate safety solutions to empower and protect people (every day).
• Analyze large datasets of device telemetry, metrics, and error logs to identify performance trends and system anomalies • Collaborate with Product Management to extract, define, and document clear technical and functional specifications for new firmware • Collaborate with Product Management to define and execute test cases to measure hardware and firmware efficiency under various network conditions • Assist Tier 3 Engineers investigating complex technical escalations from customer support to isolate firmware bugs, hardware defects, or environmental interference • Use data from devices to identify occurrences rates and patterns • Translate raw data from device and system logs into real real business needs by creating dashboards and technical reports for Product Management and Engineering teams to drive data-backed product decisions • Partner with Engineering, Developers, Product Managers, and Quality Assurance teams to validate device performance after software and hardware rollouts • Collaborate with customers as needed to test in real world environments to replicate issues for data collection and/or validate proposed fixes are successful
Role Description The EDI Technical Analyst is responsible for the analysis, implementation, support, and optimization of Electronic Data Interchange (EDI) transactions within a healthcare payer environment. This role serves as a liaison between business stakeholders, trading partners, vendors, and technical teams to ensure the accurate exchange of healthcare data. The analyst supports HIPAA-compliant transactions, troubleshooting, testing, implementation, and ongoing maintenance of EDI processes to improve operational efficiency and data integrity. Key Responsibilities - EDI Analysis & Support - Analyze, configure, implement, and support healthcare EDI transactions including: - 834 Benefit Enrollment and Maintenance - 837 Professional, Institutional, and Dental Claims - 835 Electronic Remittance Advice - 270/271 Eligibility Inquiry and Response - 276/277 Claim Status Inquiry and Response - 278 Prior Authorization - 820 Premium Payments - Monitor daily EDI processing and resolve transaction failures, rejections, and data integrity issues. - Conduct root cause analysis and recommend corrective actions for production issues. - Collaborate with business and operational teams to identify EDI requirements and system enhancements. - Technical Analysis - Analyze inbound and outbound EDI files and transaction sets for compliance with HIPAA standards. - Create and maintain mapping specifications, technical documentation, and data flow diagrams. - Perform impact assessments for system upgrades, regulatory changes, and business initiatives. - Support integration between payer core administration systems (e.g., Facets, QNXT, HealthRules, NetworX) and external trading partners. - Testing & Implementation - Coordinate and execute unit, system, integration, and user acceptance testing. - Develop test plans, test cases, and validation procedures. - Facilitate onboarding of new providers, clearinghouses, employer groups, and vendor trading partners. - Validate EDI transaction accuracy during implementation and system upgrades. - Regulatory Compliance - Ensure compliance with HIPAA X12 standards and CMS regulations. - Stay informed of industry changes affecting EDI transactions and healthcare interoperability. - Support audit requests and regulatory reporting activities. - Stakeholder Collaboration - Partner with business analysts, developers, operations teams, providers, clearinghouses, and external vendors. - Serve as a subject matter expert for EDI-related processes and transaction troubleshooting. - Provide production support and participate in issue resolution meetings. Qualifications - Bachelor's degree in Information Systems, Healthcare Administration, Computer Science, or equivalent work experience. - 3+ years of healthcare EDI experience within a payer organization. - Strong knowledge of HIPAA X12 transaction sets (834, 837, 835, 270/271, 276/277, 278, 820). - Experience working with healthcare claims, enrollment, eligibility, provider, and payment processes. - Proficiency in analyzing EDI files and troubleshooting transaction errors. - Experience with SQL and database querying. - Understanding of healthcare payer operations and managed care concepts. - Strong analytical, problem-solving, and communication skills. Preferred Qualifications - Experience with payer platforms such as Facets, QNXT, or HealthRules Payor. - Experience with EDI tools such as IBM Sterling, Edifecs, BizTalk, or Cleo. - Knowledge of XML, JSON, APIs, and healthcare interoperability standards. - Experience supporting Medicare, Medicaid, and Commercial lines of business. - Familiarity with Agile methodologies and project management practices. Key Competencies - EDI Transaction Management - HIPAA Compliance - Healthcare Claims Processing - Trading Partner Management - Root Cause Analysis - Requirements Gathering - System Integration - SQL and Data Analysis - Testing and Validation - Technical Documentation - Cross-Functional Collaboration Benefits - Choice of multiple health and dental plans with nationally recognized networks. - Vision benefits, a total wellness program, and an employee assistance program. - Competitive wages and retirement savings plans. - Company-paid disability and life insurance. - Pre-tax savings opportunities (HSA and/or FSA). - Professional development offerings and opportunities for remote work. - A generous paid-time-off program. Company Description At Tegria, we bring bold ideas and breakthroughs to improve care, technology, revenue, and operations in ways that move healthcare organizations from patient-centered to human-centered. We are helping healthcare put people first—both patients and those who dedicate their lives to delivering care. Tegria is an equal employment opportunity employer and provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All qualified candidates are encouraged to apply.
Scaling, Securing, and Managing the Best Open Source Databases on the Most Popular Platforms
• Providing best of breed professional technical support services for MongoDB • Resolving complex problems for customers with demanding deployments and business needs • Assisting fellow support engineers • Leading the way in blogging and Support content creation • Collaborating with other departments • Having a direct, positive impact on product strategy
Role Description We are seeking an experienced AVEVA MES Support & Implementation Engineer to design, implement, integrate, and support enterprise Manufacturing Execution System (MES / MOM) solutions built on AVEVA platforms. The role requires hands-on configuration, business process alignment, and production support across manufacturing operations, quality, and performance management domains. Key Responsibilities - MES Implementation & Solution Delivery - Production execution & work order management - Quality management & genealogy - Performance & OEE - Translate business and shop floor requirements into MES functional and technical designs aligned with ISA 95 - Application & Production Support - Provide L2/L3 MES application support in production environments - Diagnose and resolve MES incidents impacting manufacturing operations, quality, or compliance - Participate in on-call rotations and critical production issue resolution - Support change, incident, and problem management using ITIL aligned processes and tools - Documentation, Validation & Compliance - Develop and maintain configuration specifications - Test plans, validation scripts, and execution reports Qualifications - Bachelor’s degree in Engineering, Computer Science, or equivalent - AVEVA MES / MOM platform experience - Manufacturing process knowledge (production, quality, genealogy, performance) - Strong understanding of ISA 95 / MES architecture - SQL Server (queries, troubleshooting, data validation) - Windows Server and industrial application environments - Strong troubleshooting and analytical skills in live manufacturing environments - Ability to communicate effectively with shop floor, IT, and leadership stakeholders - Customer-oriented mindset with high ownership and accountability - Comfortable working across time zones and global teams Preferred / Nice to Have Skills - AVEVA platform certifications strongly preferred - AVEVA System Platform / InTouch / OMI exposure - MES integration with ERP - OPC / OPC UA and industrial data integration concepts Compensation The base compensation range for this role in the posted location is: $68,911 - $161,544. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. Benefits - Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade - Company paid holidays - Personal Days - Sick Leave - Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) - Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) - Life and disability insurance - Employee assistance programs - Other benefits as provided by local policy and eligibility Important Notice Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion, and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment.
At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.
Role Description The Technical Support Senior Analyst is responsible for automating, maintaining, and enhancing the Facets Booklet System (FBS), which supports customer booklets and certificates. You’ll collaborate with regulatory and product teams to convert legislative and business requirements into system solutions. You’ll automate manual processes and work across multiple authoring systems as needed. - Support a custom Cigna-built system using BPL, a procedural programming language based on C that interfaces with Unix. - Design, code, test, and debug BPL programs to update language and functionality within the Facets Booklet System. - Perform system analysis and Case Installation Tool (CIT) mapping, translating CIT variables into FBS variables. - Review and implement state and federal legislation, product enhancements, and regulatory text provided by the State Filing team, ensuring accuracy and compliance. - Insert and maintain approved content within the FBS database, validating alignment with product and regulatory requirements. - Participate in operational initiatives and process improvement projects to enhance efficiency, service quality, and system performance. - Provide technical support and training guidance to Facets Contract Analysts for booklet support and cross‑functional partners regarding FBS functionality and processes. Qualifications - High School Diploma or GED, required; bachelor’s degree in computer science or technology, preferred. - 3+ years technical and product knowledge experience, strongly preferred. - 3+ years case installation, contract analysis, and state legislation exposure, strongly preferred. - Demonstrated high‑level attention to detail for complex project assessment, disciplined testing, and precise technical coding, required. - 1+ year technical experience related to Facets, BPL, CRISP and Linux, preferred. - Working knowledge of basic logical coding concepts, required. - Desirable skills include knowledge of booklet production using FBS, strongly preferred. - Basic knowledge of UNIX navigation and command line execution, strongly preferred. - Strong Technical proficiency in MS Excel, Word, and Adobe Acrobat, required; MS Access preferred. - Proven analytical, problem‑solving, and organizational skills to independently drive implementations, resolve complex defects, and track and oversee concurrent projects, required. - Excellent communication skills and the ability to drive quality results in a fast‑paced, complex matrix environment, required. Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Benefits - Annual salary of 62,100 - 103,500 USD / yearly, depending on relevant factors, including experience and geographic location. - Eligible to participate in an annual bonus plan. - Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs. - 401(k) and company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays.
Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. Over 4500 employees. 100 different products. A global client base. If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today. Learn from our differences. Celebrate our diversity. Grow and succeed together.
Role Description The Senior Support Engineer – EDI & ERP Integrations is responsible for delivering advanced technical support for complex, business-critical EDI and ERP-integrated environments. This role serves as a Tier 2 escalation point for production incidents, system regressions, and integration failures impacting customer operations. The role operates at the intersection of customer support, professional services, engineering (R&D), and product, with primary accountability for: - Incident ownership - Thorough root cause analysis - Customer communication - Technical documentation - Resolution validation The position operates primarily during US business hours and requires flexibility to collaborate closely with offshore and distributed global teams to ensure timely incident resolution and continuity of service. Qualifications - 10+ years’ experience supporting EDI X12 transactions in production environments. - Demonstrated expertise in ERP-driven EDI integrations and data dependencies. - Ability to analyze EDI errors, validation failures, and mapping outcomes. - Experience supporting warehouse, logistics, invoicing, and fulfillment-related EDI flows. - Proven ability to independently own complex, high-impact technical incidents. - Strong written and verbal communication skills for both technical and non-technical audiences. - Ability to work effectively across engineering, services, global/offshore teams, and customer stakeholders without direct authority. - High attention to detail, accountability for outcomes, and commitment to documentation quality. - Comfort working with emerging technologies, including AI-assisted tools and workflows. Requirements - Own and resolve complex, escalated EDI and ERP integration issues impacting production environments. - Investigate failures across inbound and outbound EDI transactions. - Diagnose issues spanning ERP configuration, master data, EDI mapping, transaction validation, and system behavior. - Restore service and ensure business continuity for customer operations. - Leverage modern tooling, including AI-assisted analysis, automation, and diagnostic capabilities. - Perform defensible root cause analyses to determine whether issues are caused by: - ERP data or configuration gaps - EDI mapping or validation rules - Product defects or regressions - Customizations or integration logic - Produce clear, structured root cause analysis documentation. - Document findings and corrective actions in support cases and internal records. - Partner with Product and Technology teams to escalate confirmed defects. - Collaborate with Professional Services, Product, Support Operations, and offshore engineering or support teams. - Participate in post-deployment and post-upgrade investigations. - Demonstrate familiarity with AI concepts and tooling relevant to support operations. - Act as a senior technical point of contact during escalated customer incidents. - Provide clear, technically accurate explanations of issues, impacts, root causes, and resolutions. - Validate corrected transactions through test or production reprocessing. - Own support cases through the full lifecycle. - Contribute to and maintain high-quality technical documentation. - Investigate issues introduced during upgrades, configuration changes, or feature deployments. Benefits - Competitive pay and robust benefit plans. - Opportunity to grow your career in a fast-paced, flexible, and casual environment. - Outstanding opportunity for career development and growth.
• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web • Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner • Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues • Work to reproduce customer issues and qualify critical issues • Publish Technical Support Bulletins and other user documentation in the Knowledge Base • Build a positive customer experience by working closely with Development, Sales, Quality Assurance • Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc • Provide on-call support 24x7 on an as needed basis
Role Description UPMC Corporate Revenue Cycle is hiring a Coder I, Technical, to join our Same Day Surgery Coding team! This position will be a work-from-home position working Monday through Friday during business hours. In this role, you will: - Code same-day surgery accounts, CPT procedures, and diagnosis coding. - Review the physician script, order, or chief complaint as documented in a diagnostic report to determine the appropriate ICD-10 code. - Ensure diagnosis codes meet local medical necessity guidelines for ancillary tests that were ordered. - Require knowledge of billing and coding guidelines. Responsibilities: - Refer problem accounts to appropriate coding or management personnel for resolution. - Meet appropriate coding productivity and quality standards within the time frame established by management staff. - Adhere to internal department policies and procedures to ensure efficient work processes. - Actively participate in monthly coding meetings and share ideas and suggestions for operational improvements. - Maintain continuing education by attending seminars, reviewing updated CPT assistant guidelines and updated coding clinics. - Review coding for accuracy and completeness prior to submission to billing system utilizing CCI edits. - Utilize standard coding guidelines and principles and coding clinics to assign the appropriate ICD-9-CM/ICD-10-CM, CPT and DSM IV codes for outpatient records to ensure accurate reimbursement. - Determine diagnoses that were treated, monitored and evaluated and procedures done during the episode of care are sequenced in order of their clinical significance to accurately assign the appropriate APC/ASC or payment tier under the Prospective Payment system or DSM IV methodology to guarantee accurate reimbursement on UPMC patients. - Utilize computer applications and resources essential to completing the coding process efficiently, such as hospital information systems, EHR information systems, encoders and electronic medical record repositories. - If applicable, abstract required medical and demographic information from the medical record and enter the data into the appropriate information system to ensure accuracy of the database. - Complete work assignments in a timely manner and understand the workflow of the department including routing cases appropriately in the electronic systems. - Code by assigning and verifying the principle and secondary diagnoses (ICD-9-CM/ICD-10-CM) and procedures (CPT codes or DSM, IV if applicable) by thoroughly reviewing all documentation available at the time of coding. - Complete a non coding time productivity sheet as required/applicable. Qualifications - High School or GED equivalent. - Completed an AHIMA or AACP-certified Coding program or certificate, Bidwell Training School or equivalent program with a curriculum that includes Anatomy and Physiology, Medical Terminology, ICD-9-CM/ICD 10 and CPT Coding Guidelines and Procedures. - Six months hospitals coding experience preferred. Licensure, Certifications, and Clearances - Act 34 Benefits - UPMC is an Equal Opportunity Employer/Disability/Veteran.
Role Description We are looking for a highly skilled Senior Technical Support Engineer to serve as the ultimate escalation point for our clients' technical issues. In this role, you will focus entirely on ensuring the seamless agent deployment, functionality efficiency, and health of our Platform. You will troubleshoot complex system environments, lead agent installations, and conduct client training sessions. - Advanced Technical Troubleshooting: Act as the Tier 2/Escalation point for complex technical issues, diagnosing and resolving deep-rooted system, network, and software problems for our clients. - Agent Installation & Management: Guide clients through, and directly execute, the deployment and configuration of software agents (e.g., EDR, monitoring tools) across diverse enterprise environments (Windows, Linux, Kubernetes, etc.). - Client Training & Onboarding: Design and deliver comprehensive technical training sessions to ensure clients are fully equipped to utilize and maintain our solutions. - Escalation & Communication Management: Lead communications with key client stakeholders (including technical Champions) during high-priority technical roadblocks, translating complex issues into clear, actionable updates. - Knowledge & Process Improvement: Author detailed Knowledge Base (KB) articles and standard operating procedures (SOPs) to streamline future installations and troubleshooting steps. - Team Mentorship: Coach and guide junior support staff on advanced troubleshooting techniques and client management. Qualifications - 5+ years in enterprise technical support, field engineering, or a highly technical, customer-facing B2B SaaS role. - Strong skills in managing and fixing major enterprise operating systems, especially Windows, Linux, and macOS. - Strong understanding of public cloud platforms (AWS, Azure, or GCP) to support and fix software setups in cloud and hybrid environments. - Strong understanding of network setups and protocols, including TCP/IP, DNS, ICMP, and Firewalls, with the ability to use network tools to fix connectivity and installation blocks. - Skilled in PowerShell and Shell scripting (Bash) to automate troubleshooting and handle large-scale software deployments. - Good general understanding of cybersecurity products (like EDR, SIEM, or XDR) only from an installation, system compatibility, and setup standpoint. - Great ability to break down deployment failures, read complex log files, and copy complex client environments in a test lab. - Strong verbal and written communication skills, with the professionalism needed to deliver training and lead important talks during onsite client visits. Benefits - 💰 Competitive Package – Salary + equity options + saving plan - 🧘 Flexible & Remote – Work from anywhere with an outcomes-first culture - 🤝 Team of Experts – Work with designers, engineers, and security pros solving real-world problems - 🚀 Growth-Focused – Your ideas ship, your voice counts, your growth matters - 🌍 Global Impact – Build products that protect critical systems and data
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