Support Engineer Remote Jobs in Nebraska (US)
This page tracks remote support engineer openings that are location-eligible for Nebraska.
This page tracks remote support engineer openings that are location-eligible for Nebraska.
Open jobs
1,370
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$21 - $122,274
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1370 Jobs
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• Participate in triage calls involving clients and 3rd-party vendors. Analyze reported issues and determine if the reported issue falls within Sureify systems or an external partner and direct the resolution path accordingly. • Go beyond note-taking by performing initial investigation of issues by querying data and reviewing logs. You'll use SQL (or similar tools) to pull information from databases, and add technical context to your tickets. • Translate client discussions into clear, actionable internal tickets for both Project/Development and Production/Support. • Facilitate hand-offs with our India-based engineering teams, including occasional early-morning syncs to align overnight progress with US client priorities. • Design and structure our Professional Services Confluence sites. This includes organizing the site structure, maintaining page content, and keeping our internal "source of truth" accurate and easy to navigate. • Own the end-to-end process for customer satisfaction surveys and feedback loops. This includes facilitating surveys, analyzing response data, and presenting actionable insights to leadership to improve our service delivery. • Take ownership of customer operations projects, such as support portals - gathering requirements, defining scope and delivering solutions to internal teams for ongoing operations.
• Serve as a trusted L1 technical advisor for enterprise customers using Abnormal’s Cloud Email Security, AI Security Agents, and SaaS Security solutions. • Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations. • Deliver timely customer updates, root cause analysis, and solution recommendations that build trust and confidence in the platform. • Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough post-mortem documentation. • Support onboarding and customer engagement efforts alongside Customer Success Managers. • Create and maintain internal and external knowledge base documentation to improve customer self-service and case deflection. • Identify recurring support trends and customer pain points, and provide feedback that helps improve product functionality and user experience.
• Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with timely responses • Works on 3rd party hardware, software, and network related issues that are sold or supported by FUJIFILM • Effectively and efficiently uses the FUJIFULM knowledge resources available to help in the troubleshooting process • Collaborates with peers and other team members when working on more complex technical issues • Effectively documents cases throughout the process of troubleshooting the issue • Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved • Engineers must have the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document the interactions within a case • Works cross-functionally with other Synapse teams/products as required and handles other duties as assigned • Monitors TAC phone system wall boards to ensure that proper statuses are maintained
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Role Description Trillium Health Resources has a career opening for a Business Informatics Support Data Engineer to join our team! The Business Informatics Support Data Engineer is a highly skilled, collaborative, and technical position responsible for the development and maintenance of reporting systems for Trillium. This role is dedicated to supporting business operations through the development of scalable data solutions using SQL, SSRS, and Power BI. On a typical day, you might: - Collaborate with business units to understand data needs and translate them into effective reporting solutions by gathering requirements and delivering high-quality data solutions that support operational and strategic goals. - Develop, maintain, and optimize SSRS reports and Power BI dashboards to provide actionable insights. - Write and troubleshoot SQL queries to extract, transform, and analyze data from various sources. - Ensure data accuracy, consistency, and integrity across all reporting platforms. - Write and optimize SQL queries for data extraction, transformation, and analysis. Qualifications - Associate’s degree and four (4) years of experience in any of the following areas: Information Technology/MIS, Mathematics (Actuarial/Statistics), Data Analytics, Engineering Sciences, Business, Healthcare Administration, Human Service field, healthcare claims environment and reporting development, n-tier and web-based system development and support with strong technical knowledge in the specialized areas of application system programming, including software and tools including; SQL Server 2016 or above, SQL, My SQL, Azure DevOps, Source Control, SSRS, SSIS, SSMS, Visual Studio 2016 or above, C# and Microsoft.NET Framework 4.0 or above. Requires certification. Applicable certification(s) may be substituted to equivalent degree and experience requirements; - OR Equivalent combination of education/experience. - Two-year degrees require certification. - Must have a valid driver’s license. - Must reside within United States. Requirements - Degree in Information Technology/MIS, Mathematics (Actuarial/Statistics), Data Analytics, Engineering Sciences, Business, Healthcare Administration, or Human Service field (preferred). - Recent experience with SQL database management and development (i.e. Power BI, Analytical, R, Python, Visual Studio, and/or SSRS) (preferred). - Experience with one or more of the following technologies: NoSQL, Snowflake, Databricks, Mongo, or Hadoop (preferred). - Applicable certification(s) including Microsoft data systems certifications, CSTP, ISTQB, ASTQB, MTA, MCSA, MCSD, MCSE, ITIL v3, Power BI, as well as INFORMS, IIBA, AWS, Azure, or equivalent certifications will be accepted (preferred). Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies. How to Apply To be considered, submit your application and resume through our ADP Career Center. Your resume must include: - Employer name, dates of service (month/year), average hours worked per week, and essential job duties. - Education details (degree type, date awarded, institution, field of study). - Licensure/certification information, if applicable. After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes. Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
• Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts and others will be escalated from admins) • Validate and clarify the issue reported • Answer how-to questions • Fix end-user issues that are resolvable through the Canvas user interface • Replicate, troubleshoot, and describe simple bugs • Keep thorough, clear, and complete records in the ticketing system of all actions taken • Escalate tickets not resolvable at the L1 level to the L2 Support team • Be friendly, efficient, and dependable, and always provide timely updates to users • When assigned, create documentation of Support processes • Perform other duties as assigned by supervisor
LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.
Role Description LayerCake is seeking a Support Engineer II to provide intermediate technical support for our clients. This role involves handling support primarily by phone and ticketing system, with onsite assignments as needed. You will follow documented procedures, monitor incoming requests, and ensure service levels are met for both tickets and phone calls. Responsibilities: - Document all activities, projects, and tickets daily in the ticketing system. - Handoff and document in-progress tickets before the end of each shift. - Monitor ticket gateway and designated queues. - Escalate issues according to IT Glue documentation. - Resolve escalations from Level I team as assigned. - Create or update IT Glue articles with new customer findings. - Assist with ISP and vendor calls for downed services. - Build client rapport during onsite assignments (in-person troubleshooting, walkthroughs, client interaction). - Travel up to 25–50% when assigned. Expectations: - Maintain established SLA requirements for calls and tickets. - Maintain customer satisfaction (CSAT) scores as defined by manager. - Submit weekly timesheets by end of shift Friday. - Work and document established billable hours each week. - Be available for on-call weeks and during company-wide outage responses. - Meet annual goals and objectives set in HRIS with quarterly reviews. Technical Proficiencies: - Ticketing software: Incident management and time tracking. - Remote support: Running scripts and pushing approved actions. - Active Directory: Strong knowledge of domain controllers, group policy, and security groups. - Virtualization: Strong knowledge of VMware/Hyper-V for incident and operational support. - Microsoft Windows/Servers: Strong knowledge in patching, maintenance, differentiating physical/virtual servers, and adding drivers to print servers. - Networking: Strong troubleshooting skills (DHCP, DNS), identifying VLAN and ISP circuit issues. - Strong knowledge of AzureAD and Microsoft 365. - Microsoft Servers and network equipment: Installation, troubleshooting, and training. - Proficiency with central repository for project documentation. - Strong understanding of technical infrastructure (servers, networks, applications) for client assignments. - Software as assigned. Physical Requirements: - Ability to handle equipment, talk, hear, read, write, and interpret documents. - Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations). Benefits - 9 paid holidays; 6 mandated holidays, 3 floating holidays - 401K Retirement with matching contributions - Excellent medical, vision, and dental insurance - Life insurance and disability insurance - Unlimited weeks PTO - Eligible for PTO, 401k, benefits, you are a full-time employee Company Description LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.
Waterplan is a climate technology startup whose solutions help companies monitor, measure, and respond to changing water risks. Committed to supporting a “wat
Title: Senior Water Advisor - US - Remote Location: Georgia Department: Senior Water Advisor Job Description: Description Are you passionate about making a significant impact on one of our generation's most pressing environmental challenges? Do you have the expertise in project management or program management? Join us in creating and leading a new category in the Climate Tech industry. About Waterplan Waterplan is a pioneering Series A Y Combinator-backed Climate Tech startup dedicated to accelerating the journey toward a water-secure future. Through our leading AI B2B Enterprise SaaS platform, we empower companies to understand, respond, report, and monitor their ever-evolving water risk. We help businesses see the tangible benefits of mitigating water risks – fostering a future where organizations are motivated to conserve water and preserve our precious ecosystems. About the role As a Senior Water Advisor at Waterplan, you will collaborate with customers, partners, and internal teams to assess water-related climate risks and recommend mitigation strategies and disclosures for companies. Your expertise in food and beverage, CPG, data centers, materials, or other industries will help companies manage risk, ensure business continuity, and achieve their sustainability goals. At Waterplan, you will have the opportunity to work at the forefront of the industry alongside world-leading water and sustainability experts. About your core focus ● Take full ownership of delivering high quality, accurate, and clear insights to customers, ensuring timely solutions aligned with our value proposition. ● Provide strategic direction to research efforts, aligning them with customer objectives to create lasting impact. ● Participate along the customer journey as a water subject matter expert and deliver Waterplan’s value proposition. ● Deliver insights and recommendations to our customers through different actions according to their goals, challenges and use cases. ● Collaborate cross-functionally as a subject matter expert - on industry, region, or use case - to help our clients achieve their goals. ● Actively contribute and provide feedback to the Product team to improve and expand our product(s) and services. ● Mentor others and build internal expertise through formal and informal training. ● Proactively research and share trends and developments in industry, policy, reporting frameworks, news, etc. both within the organization and externally. Your profile ● Experience: 6+ years of experience working in a corporate sustainability or consulting capacity within the food and beverage, CPG, data centers, materials, or other industries with a proven track record of assessing water-related risks, developing mitigation strategies, and disclosure. ○ Preferred: Knowledge of European Sustainability Reporting Standards (ESRS) and Corporate Sustainability Reporting Directive (CSRD), and other global sustainability frameworks such as GRI, CDP, TCFD, and others. ● Skills: Outstanding communication skills, both written and verbal, with past experience presenting clearly and concisely to C-suite/VPs/Directors/Managers. Highly organized with the ability to self-train and manage own time and deliverables effectively. ● Education: Degree (Masters preferred) in a water-related science or engineering discipline. ● Mindset: You are proactive and hands-on with a collaborative and iterative continuous improvement mindset and approach. You thrive in early-stage startup environments, where being resourceful and adaptable is crucial. ● Location: USA. ● Language: Fluency in English is required; fluency in Spanish is a plus Why Join Waterplan? ● Impactful Mission: Contribute to a meaningful cause with a clear vision of fostering a water-secure future. ● Dynamic Team: Work alongside a talented and passionate team dedicated to making a difference. ● Growth Opportunity: Be at the forefront of our industry's growth, shaping the future of water security and sustainability. ● Culture & Values: Enjoy a remote working environment with unlimited PTO, rooted in our core values: I dive in & own the outcome; I’m guided by nature when making decisions; I treat every customer as precious as water; I’m always iterating towards excellence; I make others successful; I listen with depth and respect. ● Diversity & Inclusion: Thrive in a workplace that champions diversity and inclusivity at every step of our journey. If you're ready to join a transformative division at a groundbreaking company, then we'd love to get to know you. Apply today and help chart the course to a water-secure world.
Role Description What Makes This Role Great: - You’ll gain hands-on experience across application support, cloud platforms, and system integrations. - You’ll develop real engineering depth in .NET, cloud services, and modern integration tools. - You’ll work directly with cross-functional teams across product, engineering, business operations, and IT/security. - You’ll build proficiency in AI-assisted development tools that accelerate learning and productivity. - You’ll play a key role in keeping SimuTech’s systems stable, connected, and evolving toward a modern cloud architecture. What You’ll Do: - Application Support & User Operations: - Manage user access and permissions across systems. - Troubleshoot login, authentication, and access-related issues. - Respond to user support requests and coordinate issue resolution. - Help maintain uptime through routine maintenance and updates. - Website & System Maintenance: - Perform site updates, content changes, and routine system maintenance. - Support deployments, server updates, and configuration changes. - Assist with monitoring application and system performance. - Development & Code Contribution: - Write and maintain C# code using ASP.NET MVC patterns. - Perform CRUD operations using Entity Framework. - Work with frontend technologies including JavaScript, HTML/CSS, Razor, and Bootstrap. - Consume REST APIs and handle JSON-based integrations. - Apply async/await and modern development practices. - Cloud & Integration Support: - Assist with integrations between .NET applications and Azure/AWS cloud services. - Support API connectivity, basic automations, and data flow troubleshooting. - Help resolve cloud-related deployment, performance, and connectivity issues. - Gain exposure to event-driven and message-based architecture. - AI-Assisted Development: - Use tools like GitHub Copilot, Claude, ChatGPT, and similar platforms to: - Accelerate code development. - Troubleshoot technical issues. - Generate tests and scripts. - Improve development efficiency through prompt engineering. - Database Operations: - Write and optimize SQL queries. - Work with stored procedures and assist in data troubleshooting. - Support debugging and resolving database performance issues. - Team Contribution & Learning: - Participate in code reviews and follow established Git workflows. - Document processes and contribute to internal knowledge bases. - Assist with onboarding and supporting new team members. - Continuously grow skills across cloud, integration, and AI-enabled development. Qualifications - 0–3 years of experience with .NET development (C#, ASP.NET MVC). - Basic understanding of SQL Server and relational databases. - Familiarity with REST APIs and JSON. - Experience with Git and version control workflows. - Interest in or exposure to cloud platforms (Azure and/or AWS). - Willingness to use AI tools for development and ongoing learning. Requirements - Preferred Experience: - Experience supporting production web applications. - Exposure to authentication systems (OAuth, login flows, etc.). - Familiarity with Salesforce or SaaS integrations. - Basic Python scripting. Benefits - Short Term Disability - Long Term Disability - 401k plan with employer match - Limited Flexible Spending Account - Life Insurance - Paid Time Off - Professional development assistance - Referral program - Tuition reimbursement - Bonus plan Location USA or Canada Remote Travel Minimal travel may be required. Pay Range $70,000-$85,000 USD (Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, experience, and location) Take the Next Step This is your opportunity to join a forward-thinking engineering team where your curiosity, technical growth, and problem-solving mindset will be valued. Apply today to play a key role in SimuTech Group’s mission to revolutionize the engineering industry through modern cloud, integration, and AI-enabled development.
Everything we do is for educators. We’re partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We believe that by empowering educators to amplify their impact on students’ lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and intuitive experience.
Role Description The Senior Technical Support Specialist provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies. Operates under general supervision. The role is integral to exceeding our customer's expectations by creating a positive experience with each customer interaction. This position primarily supports our Facilities product within our technology suite. Responsibilities - Resolves complex customer questions and issues via escalated tickets in the areas of system configuration/setup, product functionality, and general usage. - Documents resolution processes for escalated issues and serves as a resource for other support areas. - Identifies and pursues opportunities for mentoring and knowledge sharing. - Creates and updates Knowledge Base articles. - Partners with Training Services and Tier 3 by providing assistance in training as requested. - Partners with Development to research and perform root cause analysis on potential product bugs/defects. - Creates and delivers product-specific presentations to customers as needed. - May travel to customer sites to provide training and support during Go Live and other critical times during the school year. - Maintains strong, positive relationships between the company and customers during each interaction to support customer satisfaction and the company's goals. - Other duties as assigned. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. - 3-5 years’ experience in a technical support role, preferably in a SaaS or software environment. - Experience in customer service or client-facing roles. - Proven ability to analyze and resolve technical issues quickly and efficiently. - Strong diagnostic skills with a methodical approach to troubleshooting. - Strong attention to detail and organizational skills. - Ability to work under pressure and manage multiple priorities. - Willingness to learn new technologies and software. - Experience working in a collaborative environment, partnering with development and product teams. - Effective interpersonal and communication skills: excellent writing and verbal skills to clearly communicate solutions to customers. - Proficient PC and technical/software skills. Proficient in CRM software (e.g., Salesforce), Microsoft Office Suite, and general technical/software tools. Work Environment - This role is remote and only open to candidates currently located in the United States and able to work without sponsorship. - It requires a suitable space that provides a private and quiet workplace. - Work hours and schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Physical Requirements - Perform tasks in a home office environment with frequent virtual meetings, communications, and interruptions, requiring effective time management and prioritization. - Prolonged sitting with sustained visual focus on digital screens, requiring the ability to interact at a typical working distance. - Frequent use of keyboard and mouse, involving repetitive hand movements and fine motor skills for typing, navigating, and handling materials. - Occasionally adjust position or move within the workspace to reach, retrieve, or access items, involving bending, twisting, or reaching, and occasionally lifting or carrying items weighing up to 10 pounds. - Travel requirements: Minimal (less than 10%). EEO Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information. Email: recruiting@follettsoftware.com CCPA Notice for California Residents: Notice to California Applicants
General Dynamics is a global aerospace and defense company offering products designed to provide safety and security to people around the world. In the past, Ge
Title: Technical Support & User Engagement Project Manager Job Description: Responsibilities for this Position Location: Any Location / Remote Full Part/Time: Full time Job Req: RQ220636 Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Program Delivery and Execution Job Qualifications: Skills: Analytics, Deliverables Management, Project Cost Management, Project Schedule Management, Record Linkage Certifications: None Experience: 5 + years of related experience US Citizenship Required: No Job Description: GDIT is seeking an experienced Technical Support & User Engagement Project Manager to oversee planning, coordination, and delivery of user support, DUA workflows, privacy, training, analytic output review, and reporting for a large National Institutes of Aging (NIA) data access and linkage initiative. This position works closely with NIA stakeholders to ensure that onboarding, governance reviews, user engagement, training, and program support services are delivered on time and aligned with requirements. How a Technical Support & User Engagement Project Manager Will Make an Impact Lead project management across technical support and user engagement workstreams, turning policy, data access requirements, governance, user needs and requirements into plans, schedules, and deliverables. Coordinate, communications, training, and metrics/reporting to support researchers using the NIA data enclave and linkage services. - Develop and maintain project plans, schedules, milestones and budgets for DUA workflows, privacy board coordination, user support, training, documentation, and reporting. - Manage day-to-day execution across program support workstreams, tracking progress, risks, and issues, ensuring timely completion of key deliverables. - Serve as a primary liaison for user engagement and technical support, ensuring clear communication with federal stakeholders, researchers, and technical teams. - Organize and facilitate user engagement and governance meetings, prepare agendas, capture decisions, and manage action items to closure. - Monitor operational performance using dashboards and metrics, tracking user support responsiveness, DUA turnaround times, training completion, disclosure review volumes, and satisfaction indicators; drive corrective or preventive actions as needed.. - Support all DUA-related workflows, including intake, amendments, non-federal DUAs, requirements tracking, and privacy-related approvals. - Coordinate development of training materials, webinars, masking instructions, user guides, onboarding documentation, and compliance resources that help researchers understand policies and required workflows. - Support analytic output and disclosure review workflows by organizing automated and manual review tasks, coordinating reviewer assignments, tracking timelines, and ensuring compliant documentation. - Capture lessons learned, standardize templates, and proposing process enhancements to improve user experience and throughput. - Assist with project-level planning and execution of study closeout and transfer requirements, including documentation, activity tracking. - Support public-facing website content planning and updates by coordinating documentation, user guidance, training content, and program announcements. What You'll Need to Succeed - Bachelor's degree in public health, health services research, information systems, project management, public administration, or a related discipline. - 5+ years of relevant experience - Experience with CMS Accrual Data. - 3+ years of technical experience providing technical assistance and communicating with grantees. - 2+ years of experience on projects of comparable size and scope - Possess knowledge of federal communication policies. - Current professional certifications (PMP, CISSP, CISM, SANS GSNA) - Demonstrated experience managing projects in federal research, health, or health research environments, involving complex intake, coordination, and policy or governance workflows. - Strong understanding of project management practices, including scope, schedule, risk, stakeholder management, documentation, and reporting in a federal program context. - Ability to collaborate effectively with technical, policy, and user support teams, translating program goals and policies into executable project plans and resource needs. - Experience working with federal data access, privacy, and governance workflows in close coordination with technical and policy leads, including DUAs, privacy board processes, and compliance approval pathways. - Excellent organizational skills, with proven ability to manage multiple concurrent workstreams and deadlines across diverse operational areas. - Strong written and verbal communication skills in English, including preparing clear status reports, stakeholder communications, training materials, and government-ready documentation. - Ability to obtain and maintain a Public Trust or higher and authorization to work in the United States. Work visa sponsorship will not be provided for this position. - Work will be performed during regular business hours, East Coast time - Travel at 10-25% to support on-site collaboration primarily in the DC Metro area. Preferred - 5+ years of experience managing projects involving federal research programs, data access or sharing programs, or health services research operations, including significant stakeholder engagement and training/technical assistance components. - Prior experience supporting HHS agencies on data access, data sharing, or real-world data initiatives, particularly in aging or health services research. - Familiarity with DUA lifecycles, governance reviews, disclosure review processes, program metrics, and workflows for secure research environments. - Washington, DC metropolitan area preferred GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. - Growth: AI-powered career tool that identifies career steps and learning opportunities. - Support: An internal mobility team focused on helping you achieve your career goals. - Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off. - Flexibility: Full-flex work week to own your priorities at work and at home. - Community: Award-winning culture of innovation and a military-friendly workplace. #GDITFedHealthJobs The likely salary range for this position is $122,274 - $165,430. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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