Role Description
Create and maintain operating procedures for the Consumer & Small Business Banking that comply with overarching operational policies that support Truist values and protect the relationship of the company within the marketplace and regulatory communities.
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
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Create and maintain teammate operating procedures with a moderate to high technical complexity, focusing on efficiency, accuracy, and reducing ambiguity. Assess the need for end user communication when changes are needed or new procedures are created, assist with that communication, and coordinate publication dates.
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Develop and maintain partnerships with Compliance, Legal, Risk, Subject Matter Experts, and End Users through open, timely, and accurate communications. Evaluate and respond to end user feedback by providing answers to teammate questions and scheduling procedure updates as needed.
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Maintain an awareness of the intended and unintended consequences of actions. Assess gaps in processes and make recommendations to solve concerns. Use strategic thinking skills to influence change and gain buy-in from partners.
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Perform an annual review of operating procedures, partnering with appropriate teammates, to determine if changes are needed to comply with regulatory/process changes. Document the review and coordinate end user communication.
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Act as a mentor for other Procedure Specialists, provide training, and assist the Knowledge Delivery Manager with answering daily questions.
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Manage competing priorities effectively and stay organized even with highly detailed work. Day-to-day activities include attending project meetings, updating procedures, educating partners on workflow, managing workflow, reviewing/publishing procedures, and escalating risk-based concerns.
Qualifications
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Bachelor's degree, or equivalent education and/or related training
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5 years' experience in a related field of banking operations or retail/commercial banking
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Demonstrated strong interpersonal, leadership, communications, and analytical skills
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Intermediate PC skills to include a good working knowledge of Microsoft Office
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Demonstrated ability to prioritize, delegate, follow up, and expedite all issues daily
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Solid knowledge of financial industry applicable laws such as Patriot Act, AML, and BSA, core deposit products and related activities, and banking systems
Requirements
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College Degree with a focus on business or technical writing or 3 years' experience in multiple areas of bank operations
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At least two years of experience writing procedures for Truist
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Experience with quality review, audits, and regulatory reporting
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Experience with Truist lending processes and systems
Benefits
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Medical, dental, vision, life insurance, disability, accidental death and dismemberment
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Tax-preferred savings accounts and a 401k plan
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No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment
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10 sick days (also prorated) and paid holidays
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Eligibility for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan
