Who We Are:
WHY Brands Inc., a parent company of Munchkin, Inc., focuses on creating, incubating, and growing the next generation of consumer lifestyle brands. Founded in 1990, Munchkin is the leading consumer product company and most loved baby lifestyle brand behind the innovative gear and products for children, mothers, and caregivers. Munchkin has sold billions of dollars of products through our key retail partners: Target, Walmart, and Amazon and has global distribution in over 50 countries. With over 350+ patents under our belt and over 250 international product and brand design awards, we continue to create solutions that leave our customers asking, "how did I ever live without this?" Innovation is the core of our company DNA and has been driving our designs for over 30 years! Recognized as #8 on America’s Most Innovative Companies list by Fortune Magazine, innovation is the core of our company DNA and has been driving our designs for 30 years!
We lead with our core values and believe that investing in the community is our responsibility. We create opportunities for every child’s potential and well-being through the Radiant Colors program, work to create a sustainable future, and in partnership with the International Fund for Animal Welfare have committed to animal conservation.
There is no better time than now to join WHY Brands as we embark on our next and biggest growth journey, and you could be the next influential leader to play a key role in driving enormous customer-centered value and rapid growth.
What You’ll Do:
The Complaint Coordinator – Infant Formula is responsible for handling infant formula complaints from the initiation of triage to quality closure. This role will work closely with the Quality Manager for Release and Complaints, the Senior Director of Quality, the Customer Satisfaction Team and Contract Manufacturer(s) to ensure Munchkin’s complaint management process meets all internal procedures and regulatory requirements to ensure food safety and compliance. This role is responsible for execution of Munchkin’s policies, procedures, and electronic systems related to Complaint Management as well as continuous improvement initiatives to maintain the highest level of formula safety and quality. The role functions as an early-warning system for safety and quality risks while enabling scalable growth through disciplined management and escalation of consumer data.
How you will contribute:
- Responsible for the Infant Formula Complaint Program:
- Complaint Management Systems (DOT Complaint and SalesForce CRN), Triage, Investigations, CAPA, Trending, Escalation
- Ensure all complaint records are complete, accurate, inspection-ready and compliant with Munchkin procedures and regulatory requirements
- Manage complaints in a timely and efficient manner
- Coordinate investigations, track status, and maintain documentation throughout the complaint lifecycle
- Monitor and identify emerging trends or patterns in consumer feedback that may indicate quality, manufacturing, formulation, or safety issues
- Prepare and maintain monthly Quality metrics (KPI’s) and reports for Quality Management Review, providing insights into process improvements and risk mitigation
- Ensure timely and accurate escalation to Regulatory Affairs, Quality Assurance, and Legal as required
- Review and assist with drafting controlled document procedures related to complaint handling.
- Support internal audits, inspections, and continuous improvement initiatives related to complaint handling and post-market surveillance
- Provide reports for complaints for audits and inspections (e.g. FDA and / or third-party audits / certifications (e.g. SQF, Kosher, Organic)
- Comply with all policies and procedures
Bring It!
- Bachelor’s degree in life sciences, nutrition, healthcare, quality, regulatory affairs, or a related field, or equivalent professional experience
- 2+ years of experience in customer service, quality, regulatory, or compliance roles within a regulated industry (e.g., food, dietary supplements, medical devices, pharmaceuticals, or infant nutrition preferred)
- Experience with infant formula, pediatric nutrition, or maternal-infant health products strongly preferred
- Working knowledge of FDA complaint handling, adverse event reporting, and quality systems
- Familiarity with HACCP, Preventive Controls, and GFSI-recognized standards; HACCP and FSMA (PCQI) certifications preferred
- Experience supporting audits, inspections, and/or regulated complaint management systems
- Proficiency in ERP systems and Microsoft Office Suite (Word, Excel, PowerPoint), as well as Document Control and Quality Management Systems
We Got You Covered!
As a Great Place to Work Certified™ company, we are committed to offering the best to our employees. We offer a comprehensive benefits package that includes medical, vision, dental, prescription drug coverage, life insurance, wellness benefits, generous employer-matched 401(k) plan, Paid Childcare Leave, among other benefit plans. Our total rewards are top of market and include competitive salary, bonus, and opportunities to earn equity. We focus on supporting employee development and growth.
We regularly hold social functions to foster a genuine camaraderie that enhances teamwork. At our company-wide award functions, we take time to recognize the talent and dedication of the people who make Munchkin the most loved baby lifestyle brand in the world.
To learn more, visit us at www.munchkin.com.
Salary range: $75,000 - $85,000
Munchkin welcomes and values what makes everyone unique. We’re proud to be an equal opportunity and affirmative action employer. All hires for our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status.
Applicant Privacy Statement
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
