• Support clients with travel planning and reservations. • Provide clear, professional communication. • Resolve client issues promptly. • Attend ongoing training and webinars. • Collaborate with team members for quality service.

• Support clients with travel planning and reservations. • Provide clear, professional communication. • Resolve client issues promptly. • Attend ongoing training and webinars. • Collaborate with team members for quality service.

• Synthesize go-to-market strategy and apply client-specific lens, advising sales teams on relevant trends, research, and product readiness. • Provides recommendations to clients utilizing available metrics, client feedback, and knowledge of best practices. • Recommend strategy-supporting products, programs and services. • Create lasting client value by owning and executing key delivery activities, ensuring client-specific sold offerings operate in frictionless fashion. • Support key sales activities through tailoring of messaging, content, and offering configuration. • Collaborate with the sales team to provide a high level of value and customer satisfaction. • Execute activities remotely as well as face to face with the client to ensure seamless post-sale delivery of sold products and offerings. • Maintain strong product and offering knowledge, including product roadmap and testing timeline • Attend client meetings and events and leverage knowledge of products, programs, services and value story of the enterprise in support of segment specific business goals and objectives.

Role Description We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience. This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment. Key Responsibilities - Support clients remotely via email, phone, and messaging platforms - Respond to travel-related inquiries in a timely, professional manner - Assist with itinerary changes, cancellations, updates, and special requests - Provide clear information on destinations, travel requirements, and agency processes - Monitor upcoming trips and proactively communicate with clients as needed - Resolve issues efficiently while maintaining a high level of customer satisfaction Qualifications - Strong written and verbal communication skills - Customer service experience (travel, hospitality, or support roles preferred) - Highly organized, dependable, and detail-oriented - Comfortable working independently in a fully remote role - Able to learn new systems, booking platforms, and digital tools quickly - Passionate about travel and delivering excellent client support Benefits - Fully remote position - Flexible scheduling options - Comprehensive training and ongoing support - Growth opportunities within a travel-focused company - Access to travel-related perks and industry discounts - Supportive and collaborative remote team environment