Role Description We’re looking for independent, ambitious, positive and dependable individuals. We inspect properties virtually for potential damage. Our company represents the property owner to ensure their insurance company treats them with respect & pays them fairly. The job is simple, enjoyable, and the pay is competitive. Our profession is inflation resistant. There is room for steady growth and a greater demand for our services during inclement weather. - Work from home using video-conferencing software. - Must be able to pass State Licensing exam. - Company Overview, Interview and Q&A will be done via ZOOM! Qualifications - No experience necessary. - We provide training! Requirements - Live in the following states: AZ, CA, CO, GA, HI, IN, MD, MN, MT, NV, NJ, NM, NC, OH, OK, PA, RI, UT, VA, WV, WI. Benefits - Positive impact fighting for fair treatment of others. - Unlimited income potential. - Excellent training environment. - Flexible schedule. Company Description We are consumer advocates known as Public Insurance Adjusters licensed by the State Department of Insurance. We have been in business for 32 years, recognized as the largest public adjusting firm in the country. Compensation Commission based: $35,000 to $150,000 Annually. This is a remote position.

• Provide prompt, professional, and enthusiastic assistance to customers through multiple communication channels, including phone, email, text messaging, and live chat. • Ensure online availability to take customer calls throughout your entire shift, except for scheduled breaks and wrap time. • This is a high-volume contact center, and representatives can anticipate resolving more than 70-100 tickets per shift and should demonstrate the ability to handle increased volume during peak/busy periods. • Deliver the highest level of customer support to all customers in every contracted city we serve. • Representatives are responsible for assisting customers across 25 to 40 different bike share programs and brands nationwide. • Conduct thorough investigations of customer service issues, demonstrating a proactive approach to identify effective solutions. • Skillfully de-escalate and resolve challenging situations involving dissatisfied customers, ensuring their concerns are addressed in a professional and satisfactory manner. • Complete detailed, comprehensive, and clear ticket documentation for all customer interactions. • Inspire customers to become and remain passholders and create a lasting positive impression. • Monitor system and perform regular system maintenance, including but not limited to contacting customers with account issues and performing overdue bike audits. • Effectively use customer service software to complete clear and thorough documentation for all customer interactions. • Follow Standard Operating Procedures. • Escalate issues to management as appropriate, including but not limited to customer concerns and updates to policies and procedures. • Stay updated on new products and services from all bike share programs we support. • Other duties as assigned

• Oversee and manage the roll-out of global marketing and lead generation frameworks. • Lead professional interviews to identify and qualify high-level candidates for our leadership programs. • Manage the day-to-day workflows that drive brand expansion and revenue generation. • Provide high-level mentorship and system guidance to an international team of associates.

• System Implementation: Oversee and manage the roll-out of global marketing and lead generation frameworks. • Candidate Screening: Lead professional interviews to identify and qualify high-level candidates for our leadership programs. • Strategic Growth: Manage the day-to-day workflows that drive brand expansion and revenue generation. • Network Support: Provide high-level mentorship and system guidance to an international team of associates.