IT Service Coordinator
Location
CST (UTC-6)
Posted
5 days ago
Salary
$1.2K - $1.5K / year
Seniority
Mid Level
No structured requirement data.
Job Description
IT Service Coordinator
HireArchi
Role Description We are seeking a dedicated IT Service Coordinator to join our technical support team. This role is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. The Service Coordinator will perform service request intake from clients, assign, schedule and dispatch service engineers for remote or onsite service according to urgency and contractual service level agreements (SLA). This position serves as the single point of contact for clients and requires strong client relations skills. Key Responsibilities - Act as the single point of contact to clients for all types of service requests. - Perform service request intake from clients through email, manual entry, or direct client input. - Pre-process service requests as they arrive and assess urgency levels. - Schedule internal and field technical resources using Halo and Hudu dispatch portal. - Assign and dispatch service engineers for remote or onsite service according to urgency and SLA requirements. - Monitor resource schedules to ensure prompt time entry on service requests. - Enter all work as service tickets into the designated PSA (Professional Services Automation) system. - Coordinate all IT support groups to ensure maximum utilization of billable resources. - Monitor and improve usage and productivity of IT support resources. - Match technical resources to issues appropriately based on technical requirements. - Escalate service requests that cannot be scheduled within agreed service levels. - Report utilization of IT Support resources and successful completion of service requests to the Service Manager. - Maintain ongoing communication with clients: keeping them informed of incident progress. - Notify clients of impending changes or agreed outages. - Ensure fast turnaround of client requests while maintaining service quality. - Improve client service, perception, and satisfaction through proactive communication. - Handle client inquiries and concerns with professionalism and Aloha spirit. - Understand and follow processes in the company's ticketing system. - Generate and distribute service reports and performance metrics. - Maintain accurate documentation of all service requests and client interactions. - Support billing processes and service agreement compliance. - Assist with inventory management and equipment coordination as needed. Qualifications - Bachelor's degree in information technology, Computer Science, Business Administration, or a related field. - Previous client service or phone-related experience required. - Familiarity with computer system support terminology and concepts. - Experience in IT support, help desk, or customer service roles preferred. - MSP environment experience a plus. - Basic computer and operating system knowledge. - Understanding of support tools, techniques, and how technology is used to provide IT services. - Service awareness of key IT services for which support is being provided. - Technical awareness: ability to match resources to technical issues appropriately. - Experience with PSA (Professional Services Automation) systems like Halo and Hudu. - Knowledge of ticketing systems and IT service management processes. Requirements - Strong interpersonal skills including telephony skills, communication skills, and active listening. - Excellent client care and customer service orientation. - Ability to communicate effectively with both technical and non-technical audiences. - Professional phone etiquette and positive attitude. - Team collaboration and communication skills. - Ability to multi-task and adapt to changes quickly in a fast-moving environment. - Strong typing skills to ensure quick and accurate entry of service request details. - Self-motivated with ability to work independently and manage priorities. - Attention to detail and accuracy in documentation and scheduling. - Problem-solving mindset with logical approach to resource allocation. Personal Attributes - Self-motivated with strong work ethic. - Ability to work effectively in a team environment. - Adaptability and willingness to learn new systems and processes. - Positive attitude and professional demeanor. - Commitment to improving client service, perception, and satisfaction.
Related Guides
Related Categories
Related Job Pages
More General Jobs
Role Description We are hiring D1 Athlete Youth Mentors to work one-on-one with student-athletes over video, splitting your time evenly between academic guidance and sports mentorship. You are the steady adult in their day: sitting with them through their academic hours, holding the standard on focus and effort, and then using your Division I athletic experience to shape how they think about training, competition, and the life of a student-athlete. - Guide Your Students Through Their Academic Day: Meet with your students one-on-one over video during their academic hours, keep them focused and on task, and help them move through their learning at pace. - Mentor Them as an Athlete: Use your Division I athletic background to talk with your students about the mental game, training habits, what real recruiting looks like, and how to balance school with serious sport. - Build a Real Relationship: Be the steady, credible adult each of your students looks to for guidance, accountability, and honest feedback across both school and sport. - Support Their Learning: Help your students navigate the learning platform, work through hard material, and build the study and time-management habits that carry them forward. - Reinforce Standards: Hold the line on effort, focus, and how they carry themselves. Give direct feedback when it is needed and give real praise when it is earned. - Communicate With Parents and Staff: Give parents and the academy clear, honest updates on how each student is doing academically, how they are showing up as an athlete, and what they need next. Qualifications - Division I Athletic Background: You competed at the Division I level in any sport. Your athletic experience is central to how you mentor, not a footnote on your resume. - Real Experience Working With Kids: You have worked with young people in a role where you were responsible for their focus, growth, or development. Coaching, tutoring, mentoring, camp counseling, teaching, or similar hands-on work. - Judgment With Young Athletes: You know how to earn trust with a kid, hold the standard, give direct feedback, and read the room when something is off. - Strong Communicator: You are clear and steady on video, comfortable running a one-on-one session, and able to give parents and staff useful updates in writing. - Reliable and Organized: You show up on time, follow through, and keep track of what each of your students needs next. - Location and Setup: Remote (U.S.). Reliable internet and a quiet space you can run video sessions from. U.S. work authorization required. Bonus Points - Recent Graduate: You finished your college athletic career in the last few years and the student-athlete experience is fresh. - Coaching or Camp Experience: You have coached youth athletes, run a camp, or worked with kids in a structured athletic setting. - Teaching or Tutoring Background: You have taught, tutored, or led a classroom before. - Comfortable With Modern Tools: You are comfortable working across video, learning platforms, and messaging tools without much ramp-up. Pay $25/hour
• Leading system maintenance and enhancement activities for a critical government information system that supports human research protection oversight • Planning, coordinating, and overseeing the change request process, data migration, and end-user training • Managing work using an Agile Scrum methodology • Serving as a senior technical leader across the full software development lifecycle of solutions built on the Microsoft Power Platform within a secure government Microsoft 365 cloud environment
• Monitor system usage and user activity to identify data quality issues, anomalous patterns, and process or workflow problems, and report findings to the government • Monitor system health and availability, and support restoration of normal operations following outages or service degradation • Conduct periodic end-user training, including refresher training, for stakeholder staff • Conduct demonstrations of the system for stakeholders • Coordinate stakeholder outreach and assist in planning and scheduling online training sessions • Maintain a secure development and training environment • Develop, test, and maintain custom solutions within approved environments using authorized Microsoft 365 cloud tools, including Power Apps, Power Automate, Power BI, and SharePoint Online • Develop and maintain user training materials, online “how-to” guides, and embedded in-app guidance
• Coordinate revenue product initiatives across Product, Pricing, Operations, and Engineering • Support end-to-end product launches by maintaining launch checklists, rollout plans, readiness tracking, internal communications, and stakeholder alignment • Facilitate recurring stakeholder meetings, capture decisions and action items, and ensure follow-through across owners and due dates • Lead User Acceptance Testing (UAT) coordination by defining test scenarios, tracking issues, managing pilot programs/phased rollouts, capturing feedback and performance metrics, and working with engineering/business teams to prioritize bug fixes • Maintain documentation of product roadmaps, timelines, dependencies, and delivery commitments; provide status updates and executive-level reporting on progress, risks, and key decisions • Use data to track product performance, rollout success, and operational metrics; partner with Analytics teams on reporting, dashboards, and insights • Identify and escalate blockers, dependencies, and risks with actionable recommendations; standardize workflows, templates, and documentation practices

