• Lead AI initiatives spanning research, software, hardware, infrastructure, product, quality, security, legal, operations, marketing, and developer relations. • Build roadmaps, achievements, ownership models, governance plans, risk tracking, and success metrics. • Partner with technical teams to align model development, training, inference, evaluation, GPU capacity, and production deployment. • Support architecture and integration decisions while resolving cross-team dependencies. • Share clear updates with leaders on progress, tradeoffs, risks, and recommendations.

Role Description We’re looking for a Senior Program Success Lead who genuinely loves working with people. At its core, this role is about human connection. You’ll spend most of your day engaging directly with students, building relationships, and supporting them through an important career transition. If you naturally bring empathy, curiosity, and encouragement into conversations, you’ll thrive here. This is a highly student-facing role where your impact comes from being proactive, present, and invested in each student’s journey. Through phone calls, SMS, and email, you’ll help students stay motivated, build strong habits, and navigate challenges. We’re looking for someone with strong emotional intelligence who can meet students where they are, whether they need accountability, encouragement, or a reset, and help them move forward with clarity and confidence. If you’re energized by building trust quickly and turning conversations into real progress, this role will feel both natural and rewarding. Key Responsibilities - Student Success & Engagement (Primary Focus) - Own a portfolio of students, driving engagement, retention, and completion - Build strong relationships through consistent outreach (calls, SMS, email) - Coach students on time management, study habits, and staying accountable - Proactively reach out to students who are falling behind and help them get back on track - Navigate sensitive or challenging situations with empathy and sound judgment - Cohort Ownership & Partner Support - Own overall cohort health, ensuring students are progressing week over week - Surface risks and wins early to internal teams and partners - Support a high-quality student experience that drives client satisfaction - Collaborate with internal teams (mentors, support, learning, etc.) to resolve issues and support students - Insight Sharing & Continuous Improvement - Use student interactions and data to identify trends and at-risk students - Share clear, actionable insights with internal teams - Contribute to improving how we support students through feedback and ideas - Leverage tools and AI to work more efficiently and consistently Your Typical Day May Include - Calling and messaging students to check in, motivate, and re-engage - Following up with students who need extra support or accountability - Reviewing student progress to identify who needs outreach - Handling student questions or challenges in real time - Participating in team syncs to share updates and flag risks Tools You’ll Use - HubSpot (student communication and tracking) - Slack (team communication) - Google Workspace (notes and light tracking) - AI tools (to support communication and efficiency) Requirements - Have 5+ years in advising, customer success, coaching, or consultative sales - Genuinely enjoy talking to people and building relationships throughout the day - Bring strong emotional intelligence and lead with empathy - Are proactive, action-oriented, and follow through consistently - Can manage a high volume of conversations and priorities - Are comfortable having direct, supportive conversations that drive action - Are energized by helping others stay motivated and succeed Success in This Role Looks Like - Students are consistently engaged, supported, and making progress - At-risk students are identified early and re-engaged quickly - High volume of meaningful student interactions every day - Strong retention and completion outcomes across your caseload - Students feel motivated, confident, and clear on what to do next Benefits - This is a unique opportunity to directly impact people’s lives every day. - You’ll play a hands-on role in helping students stay on track, overcome challenges, and reach their goals. - If you’re someone who thrives on connection, action, and making a real difference through daily interactions, you’ll find this role both meaningful and energizing.

Role Description We are seeking a Program Manager to join our team. You will lead all contractor activities under the Performance Work Statement (PWS), serving as the primary point of contact for government stakeholders and ensuring all contractual, operational, financial, and performance requirements are met. This role oversees multi-task, multi-tiered projects, directs contractor staff, and ensures risks, resources, and client relationships are effectively managed. This position is fully remote. On occasion you will need to visit FEMA sites. The hours of operation are from 8:00am EST to 5:00pm EST, Monday – Friday (expect Federal holidays). During disasters, you may be required to work hours outside normal hours. - Contract Leadership & Governance: - Serve as the single point of contact for the Contracting Officer and COR. - Maintain authority over all contract matters, including the designation and oversight of alternates. - Ensure compliance with all terms, conditions, and performance requirements outlined in the contract. - Remain available during required government hours and respond to technical issues within established timelines. - Obtain approval from the Contracting Officer prior to replacing the Program Manager. - Client & Stakeholder Management: - Build and maintain a knowledge base of each client’s business, structure, and objectives. - Manage day-to-day interactions and set/manage expectations. - Identify client needs, communicate solutions, and strengthen relationships to drive satisfaction and long-term partnership. - Operational & Technical Oversight: - Provide clear technical direction and guidance to contractor staff. - Define success criteria and monitor progress toward deliverables. - Implement productivity, quality, and performance standards. - Ensure all activities comply with contract requirements and government expectations. - Financial Management & Resource Control: - Manage funds and resources using complex reporting mechanisms. - Forecast requirements, prepare budgets, schedule expenditures, and evaluate financial variances. - Initiate corrective actions to ensure financial objectives are met. - Risk Management & Strategic Contribution: - Identify operational and programmatic risks; develop and execute mitigation strategies. - Contribute recommendations to strategic planning, reviews, and operational objective-setting. - Demonstrate independent judgment and capability to work under general direction. - Multi-Project & Multi-Task Management: - Manage multi-tiered projects and/or multiple concurrent projects of varying complexity. - Oversee subcontractors and diverse work streams with structured coordination and control mechanisms. Qualifications - A bachelor’s degree in computer science, information systems, engineering, business, education, management sciences, psychology, human resources development/management. - A minimum of ten (10) years of relevant experience. - Must possess comprehensive Federal Acquisition knowledge of laws, regulations, policies, and procedures. - Advanced proficiency with Microsoft Office Suite. - Strategic communications with internal stakeholders (e.g., business partners, employees) and external oversight bodies (e.g., Congress, auditing agencies). Preferred Qualifications - Advanced design and/or development, as applicable, in Visio, as well as SharePoint, InfoPath, ServiceNow and other web-based tools and SaaS applications. - Advanced technical writing and editing. - Data analytics in support of organizational effectiveness and business process improvements. - Advanced proficiency in data analysis and visualization techniques and technology tools (e.g., creating dashboards). Clearance Requirements - Must be a U.S. citizen. - Must be able to obtain and maintain customer suitability. - A current DoD Secret clearance is highly desired. Company Description UnityTec is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Role Description The Office of Program Performance within the Office of the Ombudsman is committed to ensuring the citizens of the Commonwealth of Kentucky receive the correct benefits and have proper access to public assistance programs administered by the Cabinet. With a focus on SNAP, Medicaid, KTAP, and other public assistance programs, the Office works to provide accurate reviews and valuable feedback to state and federal partners. In the Division of Program Access Compliance, you will be a member of a team that is charged with conducting SNAP and Program Enhancement Reviews in the Cabinet for Health and Family Services (CHFS) Department of Community Based Services (DCBS) County Family Support Offices statewide. The principal objectives of the team are to serve as a mechanism to improve case work accuracy and enhance the quality of customer services provided by DCBS to the citizens of the Commonwealth of Kentucky. - Provide technical assistance to management, Quality Control, and field staff in the interpretation as it relates to resolving errors. - Examine a valid random sample of cases to determine the accuracy, promptness, and compliance of laws, regulations, and policy procedures as mandated by federal and state agencies. - Assure federally set access procedures and formats are utilized appropriately and accurately in a timely and complete manner. - Collect and analyze data for compliance verification purposes. - Conduct on-site visits to interview staff and conduct facility inspections for access compliance. Qualifications - 4 years of current SNAP experience and excellent policy knowledge. - A minimum of 1 year experience with a QA system. - Should be skilled in Microsoft office programs. - Excellent written and verbal communication skills. - The ability to travel throughout the state to achieve Division objectives. - Travel is required to conduct job duties. - Occasional overnight travel may be required to perform job functions. Requirements - EDUCATION: Graduate of a college or university with a bachelor's degree. - EXPERIENCE, TRAINING, OR SKILLS: Three years of experience in reviewing, monitoring, determining eligibility for, or administering the Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, or other public assistance programs. - Substitute EDUCATION for EXPERIENCE: NONE - Substitute EXPERIENCE for EDUCATION: Experience in social work, counseling, providing direct services to individuals and/or families (i.e., employment services, community action agencies), or experience in reviewing, monitoring, determining eligibility for and/or administering the Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance, Medical Assistance Child Care Assistance Program, or other public assistance programs will substitute for the required education on a year-for-year basis. - SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE Company Description