This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our client is seeking an experienced Large Loss Property Claims Examiner to manage a portfolio of complex, high-severity Residential and Commercial property claims throughout the New England region. This role requires strong technical expertise, sound judgment, and the ability to independently manage high-exposure and litigated claims while delivering strong outcomes and exceptional service to all stakeholders. The ideal candidate has extensive experience handling large loss property claims including litigation management, and a demonstrated ability to collaborate with legal counsel, independent adjusters, experts, and insureds to drive efficient and compliant claim resolution. This is a fully remote position (must reside in a New England state). - Independently manage a caseload of large loss residential and commercial property claims from initial notice through final resolution. - Conduct detailed investigations to determine coverage, liability, and loss exposure in accordance with applicable policy language and state regulations across the New England region. - Establish and maintain accurate financial reserves based on claim developments, expert evaluations, and potential litigation outcomes. - Direct and manage litigation strategy in partnership with defense counsel, including review of pleadings, participation in mediation, arbitration, and trial preparation when necessary. - Evaluate coverage issues, policy interpretation, and complex liability exposures to ensure accurate claim handling and compliance. - Collaborate with independent adjusters, forensic accountants, engineers, and other experts to evaluate damages and determine appropriate claim strategies. - Negotiate settlements within granted authority and develop resolution strategies that balance fair outcomes with loss cost management. - Ensure timely and accurate administration of claims in compliance with state regulations and company guidelines across multiple New England jurisdictions. - Maintain proactive diary management and drive files toward efficient resolution and closure. - Identify potential subrogation and recovery opportunities and coordinate recovery efforts when applicable. - Provide clear and professional communication with insureds, brokers, claimants, legal counsel, and internal stakeholders. - Analyze claim trends and severity drivers and provide recommendations to mitigate overall loss exposure. - Participate in claim reviews, roundtables, and quality assurance discussions to maintain technical excellence and best practices. Qualifications - 7+ years of experience handling large loss residential and/or commercial property claims, including litigated files. - Strong experience managing high-severity and high-exposure claims. - Experience working for an insurance carrier. - Adjuster license required where applicable within New England states or ability to obtain. - Demonstrated ability to set, evaluate, and manage large loss claim reserves effectively. - Strong knowledge of commercial insurance coverage, liability analysis, and litigation management. - Experience coordinating with defense counsel, independent adjusters, and expert vendors. - Skilled negotiator with strong litigation management and settlement strategy experience. - Proficiency with claims management systems and documentation platforms. - Strong analytical, organizational, and decision-making skills. Benefits - $100,000 – $145,000 annually depending on experience plus bonus - Generous PTO - Remote flexibility within the New England region - Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance - Employer 100% match 401k contributions

• Responsible for the review and processing of claims within the claims transactional system, according to plan benefits and contractual reimbursement terms. • Follows established policies and procedures to pay, pend for additional information, or deny claims. • Process claims subject to Coordination of Benefits (COB) according to plan benefits, COB rules and contractual reimbursement terms • Accountable to meet and maintain established department production and quality standards. • Create claim test cases, execute, and report on the results. • Identify and communicate defects or claim system issues to those responsible for configuration. • Work with configuration to remediate and retest defects. • Identify and communicate inventory issues to department’s management. • Works with internal departments, vendors, business partners, providers, etc. to help coordinate problem solving in an effective and timely manner. • Develop and maintain desk top procedures related to claim adjudication. • Audit auto-adjudicated and/or manually processed claims. • Ability to effectively excel in a virtual work environment through active participation in team huddles, Supervisor 1:1s, Instant Messaging, or check-ins.

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management. ***PREVIOUS CONSTRUCTION EXPERIENCE IS REQUIRED FOR THIS POSITION WITHIN OUR CONSTRUCION PRACTICE*** Position Summary: In this role, you will work directly with clients to assist with all claims falling within the programs we have placed in our Construction Practice. In addition, you will assist with various Risk Management needs such as claims program development and training. Our mission is to provide best in class claims services to our clients and advocate on their behalf. Primary Responsibilities: - Serve as an experienced technical resource (both internally and externally) as respects any claim activities for clients - Established liaison between Client/CRP/Carrier/TPA on all claim related matters - Assist and aid with developing Risk Management Programs and Policies for clients within our Construction Practice group - Participate in new business/prospect meetings - Develop solid relationships with key third party vendor experts including Defense Counsel, TPAs, Adjustment Firms, etc. - Organize, facilitate and participate in any claim related meetings with carrier and TPA partners - Participate in Stewardship Meetings with account team as you will be responsible for leading the claims discussion as the SME in this space - Assist in reporting new losses for clients, including reviewing for proper notice to appropriate coverages and following through to claim closure - Work with Client and Construction practice Client Executives and Directors to create standardized wording in contracts for both Additional Insured and Defense & Indemnification language - Review contracts for potential tender opportunities and discuss merits with Carrier/TPA partners - Develop Special Account Instructions for clients to be used in the handling of their claims with carrier/TPA partners - Provide Emergency Claims Response to clients on an as needed basis - Develop and maintain strong working relationship with insurers, wholesale brokers, and other strategic industry partners - Participate as requested in developing and executing our Construction Practices' corporate level goals and initiatives - Provide strategic support and technical expertise to other Construction Practice / Commercial Risk offices as requested - Comply with agency management system processes and procedures - Other duties as assigned Knowledge, Skills & Abilities and Requirements: - Prior experience lending to Construction Claims is a mandatory requirement for this position - Bachelor’s Degree is required - 10-15+ years of Property and Casualty claims experience, with strong exposure to and experience specifically lending to construction - Strong working knowledge of policy language and coverage (multiple lines of coverage a plus) - Solid organizational and collaborative abilities - Ability to work independently and handle multiple tasks simultaneously - Excellent verbal and written communication skills - Strong working knowledge of various computer systems including MS Office and its various applications. As well as familiarity with various claims and RMIS systems - AIC/SCLA/CPCU/ARM/LPC certification, professional designations are desired The starting pay for this position is $145,000 - $150,000+ annually. Salary is negotiable upon time of hire. IMPORTANT NOTICE: This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons. #LI-JK1 Click here for some insight into our culture! The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Property Claims department is seeking a Senior Field Property Adjuster for the Mableton, Georgia territory. This is a remote Full-time/Exempt role with field investigations. POSITION OVERVIEW: The Sr Adjuster Field Service Claims is responsible for independently managing moderate to complex and high-value field property claims. This role requires advanced investigation, evaluation, and negotiation skills to resolve field property claims. It involves thorough analysis, collaboration with internal teams and external experts, and will require travel on short notice. Strong technical expertise and the ability to manage claims in accordance with policy provisions, regulations, and best practices are essential to delivering high-quality service and outcomes. IN THIS ROLE, YOU WILL: - Independently manage field property claims, including those requiring outside field investigations and catastrophe (CAT) response. - Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters. Escalate issues as needed. - Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners. - Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements. - Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts. - Ensure all claims activities comply with regulatory and company standards. Execute jurisdictional compliance requirements and support others in understanding regulatory obligations. - Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed. Maintain awareness of fraud indicators and regulatory reporting obligations. - Set reserves, authorize payments, and make financial decisions within authority and contribute to reserving accuracy and efficiency. - Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents. Lead cross-functional meetings and communicate complex information clearly to diverse audiences. - Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency. Ensure proper data ingestion, labeling, and protection of personally identifiable information (PII). - Maintains comprehensive factual and organized claim records and prepares detailed reports summarizing findings and recommendations. - Serve as a mentor to junior adjusters, providing guidance on complex claims, compliance, and litigation processes. Support training initiatives and contribute to the development of best practices and educational materials. - Deliver empathetic, clear communication throughout the claims process. Educate claimants and stakeholders, affirm next steps, and ensure a positive customer experience. - May represent the company in mediations, arbitrations, and trials. - Must have and maintain appropriate state adjuster licenses, continuing education credits, and a valid driver’s license. WHAT YOU NEED TO APPLY: - Bachelor’s degree or equivalent experience with claim handling. Typically requires 5–10 years of adjusting experience. - Strong knowledge of local geography, regulations, and public safety agencies, as well as the ability to build rapport with insureds and navigate the insurance and legal climate. Strong working knowledge of applicable statues, regulations, case law, and third-party legal liability concepts. - Skilled in negotiation and developing strategies to influence outcomes. Demonstrates sound judgment and decision-making, including litigation and compliance matters. - Communicates clearly and effectively in both verbal and written formats across a variety of situations. Selects appropriate communication channels and consistently demonstrates empathy toward all stakeholders. - Highly organized with the ability to manage complex workflows and project work. Demonstrates strong time management and desk management skills, - Makes informed decisions based on thorough analysis of complex issues. Evaluates risks and outcomes, acts independently within authority, and identifies patterns in claims to support resolution strategies. - Ability to collaborate with internal and external experts, including legal, underwriting, and other stakeholders to ensure thorough evaluation. - Ability to quickly assess customer concerns and anticipate questions, communicate and translate complex and technical terms clearly with easily understood language; deliver difficult messages when needed. - Skilled in using claims systems and Microsoft Office Suite. - Ability to use a personal computer and other standard office equipment. - Ability to sit and/or stand for extended periods. - Required to work on-site as needed. - Ability to travel as necessary. - Ability to work in a fast paced, changing or stressful environment. - Ability to perform work in a noisy/loud work environment. - May be required to have and maintain sufficient home-based internet connection. - Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day. - Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work. - Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable. - Ability to use a ladder safely to get on and off roofs and maintain balance while inspecting roofs. - Ability to perform field work in adverse weather. This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) - Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.