• Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process. • API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries. • Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams. • Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results. • Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations. • Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.

• Create polished sales documents, proposals, and presentations that showcase our services. • Conduct market and competitor research to support sales opportunities and campaign planning. • Provide administrative and organizational support for the sales, customer success, and strategy teams. • Collaborate with internal teams to ensure sales materials are accurate, up-to-date, and aligned with our services. • Help track and report on sales and marketing initiatives as needed.

• Monitor inbound contact center queues and channels throughout the day to ensure staffing levels align with forecasted volume • Track agent adherence to scheduled activities and flag deviations in real time • Manage inbound WFM tickets, including schedule change requests and break/lunch modification approvals • Review and update attendance tracking records to ensure accuracy for scheduling and payroll alignment • Engage with team members and escalate behavioral trends to supervisors or leadership as needed • Pull and analyze workforce data from our ACD/telephony platform and WFM system to support accurate scheduling decisions • Capture, store, and report on historical call center statistics including volume, handle time, shrinkage, and off-phone activity • Deliver daily and ad hoc WFM exception reports to leadership • Assist in forecasting and capacity planning by providing data-driven insights on headcount needs across multiple lines of business • Build expertise in IVR testing and QA tasks to support more senior team members • Partner with supervisors, QA, and training teams to align schedules with operational needs • Support coordination with BPO partners to ensure consistent adherence monitoring and reporting across all staffing channels • Contribute to workforce planning discussions by providing reporting support and historical analysis

Role Description Ready for a career change? Want to become a Travel Agent? YGD is Growing! We have work-from-home positions available. While the travel industry is booming now, this is the perfect time to plan your next career move. We will help provide training for you during this downtime before the industry makes its awesome comeback. YGD is looking to add passionate, goal-driven individuals to our team. Your love of travel is important, but your ability to SELL and PROMOTE travel is paramount. If you have strong interpersonal skills, coupled with an amazing ability to market yourself, then we want to hear from you! We are not looking for part-time consultants or hobby enthusiasts. We are looking for travel consultants that intend to make this their next career. Our mission is to change our travelers’ lives, one travel experience at a time. Is this something you want to be part of? These are independent contracting positions, which provide you the opportunity to work and reside anywhere you would like, and you get to create your own hours. Qualifications - Proven work in sales and/or the travel industry - Excellent knowledge of computer systems - Fluency in English; multilingualism is a plus - Strong sales skills and commercial awareness - Ability to interact, communicate and negotiate effectively - Sound knowledge of domestic and international travel trends - Must be at least 18 years old - Must have a computer/laptop/smartphone with internet access Requirements - Proven work in sales and/or the travel industry - Excellent knowledge of computer systems - Fluency in English; multilingualism is a plus - Strong sales skills and commercial awareness - Ability to interact, communicate and negotiate effectively - Sound knowledge of domestic and international travel trends - Must be at least 18 years old - Must have a computer/laptop/smartphone with internet access