• Design, build, and improve monitoring pipelines and observability tooling across globally distributed infrastructure • Define and implement service-level monitoring based on golden signals (latency, traffic, errors, saturation) • Reduce alert fatigue - build meaningful, actionable alerts that engineers trust • Develop and maintain custom exporters, scripts, and integrations for metrics and log collection • Collaborate with the data team on anomaly detection and data-driven operational insights • Understand service signals - know what to measure, why, and what the numbers actually mean

• Ensure content accessibility across a globally distributed edge infrastructure • Design, operate, and improve load balancing and traffic shaping systems at scale • Troubleshoot connection, latency, and accessibility issues end to end • Own HTTP traffic flow - from client to edge to origin and back • Investigate and resolve website and service reachability problems • Work across protocol layers to diagnose issues at the right depth

• Drive the evolution of the company’s DevSecOps function by defining security initiatives, long-term priorities, and promoting a security-first engineering mindset. • Partner with the DevOps team to improve the security and resilience of Kubernetes (EKS), Istio, Service Mesh, and related cloud-native infrastructure. • Support engineering teams during service transitions by embedding security best practices into operational processes and ensuring effective knowledge sharing. • Develop and maintain policy-as-code frameworks and infrastructure validation mechanisms using technologies such as OPA and other compliance automation tools. • Improve the security of infrastructure provisioning and deployment workflows across Terraform, Ansible, and other Infrastructure-as-Code solutions. • Integrate, maintain, and optimise security testing and scanning capabilities throughout the software development and release lifecycle. • Build automation around security monitoring, compliance checks, and operational controls to increase efficiency and reduce manual effort.

• Deploy Harrison.ai solutions, including software installation, configuration, and system testing. • Remotely build, configure, and manage Ubuntu Linux enterprise systems. • Work with our healthcare industry vendor partners to create and maintain integrations for our customer base. • Implement and design integrations with our partners using messaging standards like RESTful APIs and HL7. • Maintain and manage test environments for problem replication. • Provide systems and demos to internal cross-functional teams and for client demonstrations. • Collaborate with customers to validate the proposed solution architecture and ensure alignment with their workflows and objectives. • Maintain close communication with customers regarding ongoing tasks and expectations. • Take ownership of and manage customer cases and customer expectations professionally. • Provide effective and high-quality technical support (Level 2 and 3) to our growing customer base • Troubleshoot and diagnose customer issues using documentation, knowledge base articles, and the wider technical team. • Document troubleshooting and problem resolution steps for future use. • Correctly escalate technical issues to other internal teams, and work with our development group to resolve advanced issues. • Document all work in line with organisational policies and regulatory guidelines in a timely manner.