Role Description As a Business Analyst, you will play a key role in analyzing business needs, identifying opportunities for improvement, and developing solutions to drive business growth and efficiency. You will work closely with stakeholders across the organization to understand business requirements, develop business cases, and implement process improvements. - Business Analysis: - Conduct business needs assessments and identify opportunities for improvement. - Gather and analyze data to inform business decisions. - Develop business cases and recommendations for process improvements. - Process Improvement: - Identify and document current business processes and workflows. - Analyze processes to identify inefficiencies and opportunities for improvement. - Develop and implement process improvements. - Solution Development: - Collaborate with stakeholders to develop solutions that meet business needs. - Work with IT and other teams to implement solutions. - Test and validate solutions to ensure they meet business requirements. - Data Analysis: - Analyze data to identify trends, opportunities, and challenges. - Develop reports and dashboards to track key performance indicators (KPIs). - Provide insights and recommendations to stakeholders based on data analysis. - Stakeholder Management: - Build relationships with stakeholders across the organization. - Communicate business needs, solutions, and progress to stakeholders. Qualifications - Bachelor's degree in Business Administration, Operations, or a related field. - 2-4 years of experience in business analysis, process improvement, or a related field. - Experience in the pest control or related industry is an asset. - Strong analytical and problem-solving skills. - Excellent communication, collaboration, and project management skills. - Ability to work in a fast-paced environment and adapt to changing priorities. - Familiarity with business analysis tools and methodologies (e.g., BPMN, Agile). - Understanding of business operations and process improvement principles. - Familiarity with data analysis and reporting tools (e.g., Excel, Tableau). Requirements - Bachelor's degree in Business Administration, Operations, or a related field. - 2-4 years of experience in business analysis, process improvement, or a related field. - Experience in the pest control or related industry is an asset. - Strong analytical and problem-solving skills. - Excellent communication, collaboration, and project management skills. - Ability to work in a fast-paced environment and adapt to changing priorities. - Familiarity with business analysis tools and methodologies (e.g., BPMN, Agile). - Understanding of business operations and process improvement principles. - Familiarity with data analysis and reporting tools (e.g., Excel, Tableau). Benefits - Competitive salary and benefits package - Opportunities for career growth and professional development - Collaborative and dynamic work environment - Comprehensive training and support

Help power smarter, faster decisions across payments operations. In this role, you will turn complex data into insights leaders can act on—through crisp analysis, intuitive dashboards, and reliable reporting. You will partner closely with product and operations teams to translate needs into measurable outcomes. If you enjoy solving ambiguous problems and improving how work gets done, you will find plenty of opportunity to make an impact here. As a Senior Solutions Analytics in the Strategy, Innovation & Governance Data team within Payments Operations, you will translate business needs into data insights, visualizations, and operational reporting that support day-to-day execution and leadership decisions. You will work with partners across product and operations to design, build, test, and deliver high-quality dashboards and analyses. You will help us strengthen data standards, reduce operational risk, and improve processes through root-cause analysis and continuous improvement. Job responsibilities - Analyze business requirements and convert them into clear analytical deliverables - Design and build dashboards, visualizations, and operational reporting to support management decisions - Develop and validate data queries, datasets, and logic across multiple data sources - Test and deliver high-quality insights using defined team standards and controls - Partner with Product Owners and Operations to refine requirements and implement new capabilities - Interpret operational performance trends and summarize findings for stakeholders at multiple levels - Perform ad hoc analyses to answer time-sensitive business questions - Identify data quality issues and recommend corrective actions - Drive continuous improvement through root-cause analysis and process optimization - Contribute within an agile delivery model to plan, prioritize, and execute work - Learn and apply new tools and techniques as the team’s capabilities evolve Required qualifications, capabilities, and skills - Bachelor’s or Master’s degree in a quantitative field, or equivalent education and/or relevant business experience - Minimum 7 years of experience in business analysis or business application design and development - Minimum 5 years of hands-on experience using SQL and at least one programming/analytics tool such as Python or Alteryx in a professional setting - Working knowledge of banking operations, ideally including payment processing - Advanced proficiency in Microsoft Office (including Excel and PowerPoint) - Strong understanding of relational database concepts and data modeling fundamentals - Experience building business intelligence reporting and visualizations using tools such as Tableau or Business Objects - Familiarity with agile delivery and/or the software development life cycle - Strong written and verbal communication skills, including the ability to translate requirements between business and technology teams - Demonstrated ability to synthesize analysis into clear, audience-appropriate takeaways and visuals - Proven ability to manage multiple priorities, work independently under deadlines, and collaborate effectively across teams Preferred qualifications, capabilities, and skills - Experience querying enterprise-scale data warehouses and working with large, complex datasets - Experience creating automated analytics or reporting solutions to reduce manual effort - Experience using Alteryx to prepare, blend, and analyze datasets - Experience building dashboards in Tableau for operational performance management - Experience producing statistical summaries and exploratory analysis to support decision-making - Demonstrated strength in stakeholder management across operations, product, and technology partners - Curiosity and initiative to continuously improve processes, controls, and data quality About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the TeamJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Lead a team that keeps payment investigations moving every day. In this role, you’ll supervise shift delivery, resolve exceptions, and improve how work gets done. You’ll partner closely with other operations sites to meet business targets and support a strong client experience. If you enjoy leading through change and developing others, this role offers meaningful impact and growth. As a Payment Lifecycle Analyst in the Payments Investigations Function, you will manage day-to-day operations by overseeing shift execution and supporting the timely resolution of investigations and exceptions. You will provide indirect leadership for a team of 8 to 10 members, coordinate with partner operations sites, and help deliver business targets through strong execution, reporting, and continuous improvement. Job responsibilities - Supervise shift delivery to ensure work items are completed accurately and on time to agreed service standards. - Monitor exceptions and drive timely resolution through follow-up and escalation as needed. - Track procedure changes and ensure the team is informed and ready to execute updates. - Prepare weekly and monthly management reports to support performance monitoring and decision-making. - Identify opportunities to improve process efficiency and support implementation of improvements. - Assess training needs and partner with the team lead to deliver required training. - Build strong relationships with partner sites and key stakeholders to support smooth daily execution. Required qualifications, capabilities, and skills - Hold a graduate degree. - Have 4 years of experience in financial operations processing, including team leadership experience in a similar environment. - Demonstrate working knowledge of international payment processing operations. - Demonstrate working knowledge of payment messaging standards, including SWIFT and ISO payment message formats. - Demonstrate strong interpersonal skills and ability to communicate effectively at all levels, internally and externally. - Demonstrate excellent written and oral communication skills in English, including people leadership skills. - Demonstrate a proactive approach to problem solving, including ownership through resolution and appropriate escalation. - Demonstrate experience partnering with controls and training stakeholders to meet organizational objectives. - Demonstrate strong analytical skills and proficiency in Microsoft Office applications, with ability to use data tools as needed. Preferred qualifications, capabilities and skills - Demonstrate experience in back-office banking operations as a supervisor. - Demonstrate experience leading investigations involving clients and third-party banks for multi-currency payments. About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the TeamJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

• Participer à la préparation, à l'analyse et au suivi des rapports financiers mensuels, du budget annuel et des prévisions (compte de résultat et flux de trésorerie) • Analyser les écarts par rapport au budget et aux prévisions • Préparer des rapports et des tableaux de bord comprenant divers indicateurs de performance clés (KPI) SaaS requis pour le processus de clôture mensuelle • Préparer les analyses requises pour les dossiers d'audit externe ou interne • Préparer divers rapports analytiques et de gestion (rapport des ventes, rapports sur les revenus clients, etc.) • Assurer le suivi des tableaux de bord et des indicateurs de performance au niveau opérationnel • Participer à l'optimisation des processus liés aux différents systèmes financiers • Répondre aux demandes ponctuelles des gestionnaires