Role Description AECOM is seeking Contract Management Support for one of our offices in Sacramento, CA or San Antonio TX. This role will support with the administration and oversight of active contracts and procurement agreements. This position ensures compliance with legal and regulatory standards, supports contract managers with reviews of task orders, invoices, and amendments, and provides timely, detailed analysis and recommendations. - Applies knowledge and utilization of efficient procurement processes, market research, and good business management to ensure timely delivery of goods and services to the customer. - Maintains liaison with the contractor to interpret contractual obligations and provide problem resolution under the direction of the Contract Manager/CAHSR. - Coordinates with legal, finance, and other departments ensuring compliance with legal and regulatory requirements. - Implements contract management policies and procedures and identifies areas for improvement. - Develops and maintains a centralized contract repository, updates electronic contract files and databases, ensuring control and accessibility to ensure audit readiness and transparency. - Identifies and mitigates contractual risks by proactively monitoring key terms, deliverables, and deadlines. - Analyzes contractor performance via reports and deliverables. Drafts, edits, and reviews correspondence, meeting materials, and reports related to contract performance. - Compiles information to support the SSM I, contract managers, and additional leadership for audit readiness, monthly reports, and special projects. - Coordinates contract amendments, renewals, and terminations in collaboration with legal and project teams. - Tracks and reports on Contract Manager (Authority), compliance metrics, and vendor performance to inform strategic decisions. - Supports contract managers with client requirements, including preparing spreadsheets, documents, and emails. - Assists in resolving contract compliance issues by gathering documentation and coordinating corrective actions. - Identifies performance gaps and recommends solutions to enhance contract compliance and efficiency. - Conducts post-award contract reviews to ensure lessons learned are captured and applied to future agreements. - Maintains up-to-date knowledge of federal, state, and local procurement regulations and integrates changes into contract practices. - Collaborates with subject matter experts to ensure accuracy and relevance of training content. - Develops standardized procurement and contract administration tools, templates, and processes to ensure consistency across the Authority. - Assists in the creation of instructional guides, reference manuals, and e-learning modules. - Supports internal audits and external reviews by providing complete and accurate contract documentation and compliance evidence. - Provides training and guidance on contract-related issues to teammates/staff. - Provides review and technical guidance supporting contract managers in verifying contractor invoices in accordance with the executed contracts, and governing laws/regulations. - Manages documentation through the contract management life cycle and ensures the documents are stored and the files are organized per established procedures and guidelines. - Validates that addition/change of personnel or sub-contractor has all the required support documentation and has been approved by the Contract Manager prior to invoice submittal. - Responds to customer and supplier inquiries about order status, changes, or cancellations in a timely manner supporting CAHSR needs. - Collaborates with on-site personnel to gather and assemble records for invoicing, investigations, collecting and reviewing contractor and subcontractor payroll, and communicate concerns regarding non-compliance/non submittal issues, violations, invoice deficiency with Contract Manager. - Analyzes, prepares, and approves invoices by comparing services rendered to contract language. Ensures cost is appropriate and within the scope of the contract. - Under management’s supervision, compares prices, specifications, and delivery dates to support preparation of contractual documentation. - Contributes to the overall success of the PDS and CAHSR office by performing all other duties and responsibilities as assigned. Qualifications - BA/BS + 4 years of relevant experience or demonstrated equivalency of experience and/or education. - Bachelor’s Degree (or higher degree) from an accredited educational institution authorized to grant baccalaureate degrees in Business, Acquisitions, Legal or related field (preferred). - Minimum Four (4) years’ experience in contract management, the principles, contractual terms, pricing structures, pricing tools and data systems, project support, finance, contracting, or proposals. - FAC-C Professional or equivalent. - Ability to continuously improve in a team environment, working with other departments involved in process and execute timely. - Strong interpersonal and communication skills. - CFCM, CPCM (preferred). - Federal Contracting Warrant (preferred). Benefits - Medical, dental, vision, life, AD&D, disability benefits. - Paid time off, leaves of absences, voluntary benefits. - Perks, flexible work options, well-being resources. - Employee assistance program, business travel insurance. - Service recognition awards, retirement savings plan. - Employee stock purchase plan.

• Help B2B e-commerce customers navigate a variety of challenges, from software questions to shipping logistics and financial matters. • Interact with customers across multiple channels; calls, chats, and tickets, ensuring every interaction is professional, helpful, and human. • Empower customers to make confident decisions on their own, transforming them into true shipping experts. • Spot patterns, suggest improvements, and help shape how we deliver world-class customer experiences. • Get opportunities to grow, develop new skills and explore areas like process optimization, product knowledge, or training and quality assurance.

• Du hilfst täglich per E-Mail und Video Call e-Commerce Unternehmer:innen bei buchhaltärischen Problemen. • Sicherstellung einer hohen Kundenzufriedenheit durch klare und freundliche Kommunikation. • Identifikation wiederkehrender Probleme und Verbesserung unserer Lösungen. • Enge Zusammenarbeit mit dem Onboarding Automation Team zur Sicherstellung der Kundenzufriedenheit.

• Provide a personalized relationship with every client and offer exceptional client support. • Resolve incoming calls, emails, and assigned cases from executive clients efficiently and effectively, while satisfying the client’s needs/wants. • Document all client interactions within Salesforce casing system. • Effectively troubleshoot and manage support issues. • Offer personalized assistance to executive clients via multiple channels including phone and email. • Complete behind the scenes research on inbound inquiries, and complete necessary follow-up to the client. • Work closely with and collaborate with other internal departments to ensure a seamless client experience. • Achieve and exceed company and department goals. • Must understand client’s needs and expectations and work within appropriate standards. • Maintain professional competence, knowledge and skills necessary to promote additional services. • Establish and maintain effective work relationships within and outside of the department. • Consistently meet company and department policies and expectations including those surrounding attendance. • Live DentalXChange’s company values: Actively Care, Try Hard, Be Humble, and Feedback in a Gift. • Other duties as assigned.