• Oversee support models, professional services offerings, service delivery processes, and training programs that help customers adopt and maximize the Trimble ecosystem and related technology solutions. • Lead and develop the Geospatial Support, Training, Professional Services, and Technology Enablement team, building accountability, capability, and a strong customer-first culture. • Define and continuously improve the customer support and training experience through responsiveness, communication, consistency, professionalism, and technical excellence. • Partner closely with sales teams and other internal stakeholders to align support and training efforts with customer needs and business objectives. • Engage directly with customers of all sizes to understand workflow challenges, provide strategic guidance, and strengthen long-term customer relationships. • Identify opportunities to improve workflow adoption, customer outcomes, operational efficiency, and recurring service revenue across the Geospatial business. • Help identify practical and responsible ways AI and emerging technologies can improve customer support, training efficiency, internal workflows, and the overall customer experience. • Serve as a visible leader who can step into complex customer or team situations and lead from the front when needed.

• Oversee support models, professional services offerings, service delivery processes, and training programs that help customers adopt and maximize the Trimble ecosystem and related technology solutions • Lead and develop the Geospatial Support, Training, Professional Services, and Technology Enablement team, building accountability, capability, and a strong customer-first culture • Define and continuously improve the customer support and training experience through responsiveness, communication, consistency, professionalism, and technical excellence • Partner closely with sales teams and other internal stakeholders to align support and training efforts with customer needs and business objectives • Engage directly with customers of all sizes to understand workflow challenges, provide strategic guidance, and strengthen long-term customer relationships • Identify opportunities to improve workflow adoption, customer outcomes, operational efficiency, and recurring service revenue across the Geospatial business • Help identify practical and responsible ways AI and emerging technologies can improve customer support, training efficiency, internal workflows, and the overall customer experience • Serve as a visible leader who can step into complex customer or team situations and lead from the front when needed

• Supports the development and maintenance of client utility GIS. • Collaborates with utility project stakeholders to ensure timely delivery of GIS information and services. • Produces custom maps and various analyses using ArcGIS software. • Reviews GIS data for accuracy by applying established quality control procedures. • Assists with construction inspections and represents the company at client meetings as needed.

• Developing and maintaining GIS applications and geospatial solutions. • Performing spatial analysis and processing geospatial datasets. • Building and maintaining geospatial ETL pipelines. • Developing integrations with ArcGIS, QGIS, and enterprise analytics platforms. • Working with spatial databases and web mapping services. • Ensuring data quality, consistency, and proper documentation of spatial models. • Collaborating with cross-functional teams to deliver geospatial insights and analytical solutions.