• Responsible for engaging with various business units to translate business needs into quality software solutions. • Assists in the design, development, and implementation of identified solutions following Agile Software development practices. • Provides operational support for all managed enterprise-wide software solutions. • Works to maximize opportunities to use technology to improve products, services, and/or business processes. • Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions. • Drives efficient and effective joint business/IT requirements and solution discussions. • Provides high-quality analytical system solutions for key stakeholders. • Identifies software functional gaps and opportunities of improvement. • Collaborates with product owners to create product backlog by using Agile practices. • Creates user stories with relevant acceptance criteria. • Participates with the implementation of projects as technical subject matter expert from beginning to completion. • Participates in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews. • Supports Agile practices and encourages the improvement of service. • Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team. • Provides Tier 2 application support to uphold day-to-day business line operations. • Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. • Establishes and maintains strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions.

• Engaging with various business units to translate business needs into quality software solutions. • Assisting in the design, development, and implementation of identified solutions following Agile Software development practices. • Implementing operational support for all managed enterprise-wide software solutions. • Oversight of all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing and analyzing business needs. • Driving joint business/IT requirements and solution discussions. • Providing high-quality analytical system solutions for key stakeholders. • Identifying software functional gaps and improvement opportunities. • Collaborating with product owners to create product backlog. • Creating user stories with relevant acceptance criteria. • Participating as technical subject matter expert in projects from beginning to completion. • Delivering project support and process improvement across departments. • Supporting Agile practices and encouraging service improvement strategies. • Providing Tier 2 application support for day-to-day operations.

• The Business Systems Analyst II role is responsible for engaging with various business units to translate business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. • Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes. • Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. • Provide high-quality analytical system solutions for key stakeholders. • Identifies software functional gaps and opportunities of improvement. • Collaborates with product owners to create product backlog by using Agile practices. • Creates user stories with relevant acceptance criteria. • Participates with the implementation of projects as technical subject matter expert from beginning to completion. • Participates in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews. • Supports Agile practices and encourages the improvement of service. • Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools. • Provide Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. • Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. • Manage administrative functions such as, but not limited to customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support. • Effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation. • Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication. • Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up. • Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions. • Participate in on-call support for critical response to after hour application impairments or major outages as needed.

• Engaging with various business units to translate business needs into quality software solutions. • Assisting in the design, development, and implementation of identified solutions following Agile Software development practices. • Providing operational support for all managed enterprise-wide software solutions. • Working to maximize opportunities to use technology to improve products, services, and/or business processes. • Overseeing all aspects of the Software Development Lifecycle for enterprise-wide software solutions. • Driving joint business/IT requirements and solution discussions in addition to stakeholder review meetings. • Identifying software functional gaps and opportunities of improvement. • Collaborating with product owners to create product backlog by using Agile practices. • Creating user stories with relevant acceptance criteria. • Participating as a technical subject matter expert in project implementation from beginning to completion. • Supporting Agile practices and encouraging the improvement of service. • Designing, creating, and documenting process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team. • Providing Tier 2 application support to uphold day-to-day business line operations.