• Manage complex projects and configure the system and implement the solution end to end; • Lead end to end implementation across all application modules from start to production delivery; • Document and effectively communicate design ideas to business owners, stakeholders, and vendor teams; • Elicit, document and validate requirements from clients, and translate those requirements into solution designs; • Design and develop process and business workflows; • Participate in discovery sessions to observe, document, and validate business processes; • Collaborate with business and technical analysts, project managers, consultants, and system integrator teams; • Compile and develop project documentation, deliverables, and templates;

• Maintain Ivalua Certifications - L1-L3. • Manage project teams and individual contributors as needed to execute on project goals. • Gather and analyze client requirements, addressing business challenges and opportunities. • Evaluate and enhance existing processes for improved efficiency and effectiveness. • Extract insights from data analysis to inform strategic decision-making. • Design solutions and document specifications, ensuring alignment with client goals. • Manage projects and budget, track milestones, and communicate progress to stakeholders. • Bridge communication between clients and internal teams, adapting to diverse audiences. • Support change management by facilitating smooth transitions to new strategies or systems. • Stay updated on industry trends, bringing innovative ideas to client engagements. • Collaborate with cross-functional teams to deliver projects on time and within scope. • Possess strong analytical skills, adaptability, and excellent communication abilities. • Support business development opportunities for the company as they arise.

• Gather and analyze client requirements, addressing business challenges and opportunities • Evaluate and enhance existing processes for improved efficiency and effectiveness • Extract insights from data analysis to inform strategic decision-making • Design solutions and document specifications, ensuring alignment with client goals • Manage projects, track milestones, and communicate progress to stakeholders • Bridge communication between clients and internal teams, adapting to diverse audiences • Support change management by facilitating smooth transitions to new strategies or systems • Stay updated on industry trends, bringing innovative ideas to client engagements • Collaborate with cross-functional teams to deliver projects on time and within scope

• Assist in the development and implementation of adoption and change management strategies for M365 technologies. • Support the creation and delivery of training materials, including videos, to support user adoption. • Collaborate with stakeholders to identify and address barriers to technology adoption. • Monitor and report on adoption metrics and user feedback. • Ensure best practices are followed in the use of SharePoint, including page design, administration, and permissions management. • Conduct workshops and training sessions for power/super users. • Design and manage SharePoint pages, ensuring they meet organizational needs. • Assist end users with navigating SharePoint, finding and saving files, and managing file access. • Assist end users with tips and tricks for using Word, Excel, Teams, OneDrive. • Develop and maintain documentation on best practices for M365 apps.