This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Just graduated and ready to take charge of your future? Globe Life AO is seeking ambitious, driven individuals who want to launch a career that combines professional development, leadership training, and meaningful work—all in a fully remote environment. This is more than an entry-level role. It’s an opportunity to gain hands-on business experience, develop leadership skills early in your career, and grow based on performance and potential rather than tenure. With structured training, mentorship, and a clear advancement path, you’ll have the support needed to build long-term success from day one. Why Launch Your Career with Globe Life AO - Leadership Development from Day One: Receive ongoing mentorship and training designed to prepare you for leadership opportunities early in your career. - Remote Flexibility: Work from anywhere in the United States while building valuable professional experience. - Accelerated Career Growth: Advance into leadership and management opportunities based on performance and development milestones. - Collaborative Team Culture: Join a network of motivated, goal-oriented professionals who support each other’s growth and success. - Professional Skill Development: Develop valuable skills in communication, client service, problem-solving, and business strategy. - Recognition & Incentives: Top performers may qualify for leadership conventions, travel opportunities, and additional recognition programs. Key Responsibilities - Build relationships with individuals and families to help them understand available benefit options. - Participate in structured mentorship and leadership development programs. - Manage client interactions using virtual communication tools. - Assist with problem-solving and support client needs throughout the process. - Follow a structured development path with measurable milestones for advancement. - Contribute to a team environment focused on service, growth, and performance. Qualifications - No prior industry experience required — comprehensive training provided. - Must be a U.S. citizen or legal resident authorized to work in the United States. - Reliable internet connection and a computer with video capabilities. Ideal Candidate Profile - Recent graduates seeking real-world business and leadership experience. - Strong communicators who enjoy working with people. - Self-motivated individuals who take initiative and embrace responsibility. - Coachable professionals open to feedback and professional development. - Goal-oriented individuals motivated by growth and long-term career opportunities. Why Globe Life AO At Globe Life AO, we invest in individuals early in their careers by providing the tools, mentorship, and structure needed to succeed. Advancement is based on performance and leadership potential—not seniority. Our remote-first model allows team members to build meaningful careers while maintaining flexibility and work-life balance. Ready to Launch Your Career? Don’t settle for an ordinary job after graduation. Take control of your future, develop leadership skills that will last a lifetime, and build a career where your growth and impact truly matter. Apply today to begin your leadership-focused career with Globe Life AO.

• Primary customer advocate and management focal point within Iron Mountain for all assigned customers, exercising independent judgement and discretion to resolve customer escalations • Ensures high-quality service delivery and customer satisfaction through proactive service management and rapid customer response; works in partnership with Leadership to ensure Iron Mountain service quality • Develops and maintains effective relationships to lead the delivery of data center solutions and services to clients & partners • Partners with sales and marketing to identify and help deliver on growth opportunities for Iron Mountain’s business with existing customers • Recognizes value-added customer service opportunities and proactively takes the lead in pursuing • Provides timely feedback to the company regarding service failures or customer concerns • Key participant in major incident process • Manages the streamlining of information flow between customers and the organization, escalating discussions, as appropriate, regarding technology-related status, expectations, concerns, and procedural changes • Analyzes and uses independent judgement to present detailed customer reporting packages, including customer audit participation; ensures reporting and communication is frequent and bi-directional • Ensures issues are resolved and implements corrective actions with urgency. Triages, tracks, prioritizes and resolves all client issues and requests • Assists the accounting team in resolution of customer related billing issues, which requires a detailed understanding of Iron Mountain’s technical specifications and calculation logic. • Ability to explain to our customers the organization and its business processes, products and services so they understand our plans, offerings, and capabilities • Provide escalated second level support of our customers.

• Lead and Elevate a High-Performing CSM Team • Coach, mentor, and develop a team of Client Success Managers to consistently deliver outstanding client outcomes • Set high standards around execution, accountability, and proactive engagement • Provide hands-on support for complex or high-risk engagements • Drive operational excellence — from capacity planning to scalable playbooks and delivery frameworks • Contribute strategically to the evolution of our Client Success function as we scale • Personally manage a portfolio of complex enterprise clients • Lead impactful Executive Business Reviews focused on value realisation and long-term outcomes • Develop multi-year success roadmaps aligned to clients’ safety and operational goals • Partner with Sales to identify expansion and advocacy opportunities • Conduct readiness and change Lead migration planning and execution • Oversee training, enablement, and hyper-care • Stabilise post-migration environments • Design and continuously improve onboarding, adoption, retention, and renewal frameworks • Define and evolve KPIs, health scoring, and value metrics • Use data proactively to identify risk and drive intervention strategies • Partner closely with Product, Technology, Sales, Marketing, and Support • Translate client insights into meaningful product and service improvements • Influence with credibility, insight, and data

• Conduct quality, detailed immigration screenings to help identify viable cases • Build rapport with compassion, active listening, and cultural humility • Screen accurately for information on family and humanitarian immigration options • Collect consultation fees and maintain organized consultation scheduling and documentation • Log intakes for legal assessment, track outcomes, and follow viable vs. non-viable procedures • Support reception to obtain new leads and help route client calls