Role Description We are hiring a dedicated, fully remote team of fluent Dutch speakers to represent a world-renowned leader in payment processing technology. This position brings complete remote-work liberty. Serving as a Fintech Support Consultant, your responsibilities go well beyond standard customer service; you will act as a main brand ambassador, providing expert-level guidance and problem-solving in the fast-paced digital banking world. - Omnichannel Support: Handling incoming client inquiries smoothly via phone calls, emails, and live chat platforms. - Complex Case Resolution: Reviewing and resolving intricate user matters regarding profile safety, payment gateway errors, and detailed invoice queries. - Platform Navigation: Instructing users on how to make full use of our international payment platform and mobile apps using clear, confident directions. - Financial Accuracy: Processing confidential financial tasks—including chargeback requests, billing corrections, and suspected fraud cases—with precise attention to detail. - Interaction Logging: Creating clear records for every customer contact and transferring urgent cases to specialized internal teams. - Regulatory Alignment: Joining regular group meetings to stay fully up to date on app updates and changing financial rules. Qualifications - Dutch: Fluent or near-fluent command (minimum C1 level) across both written and spoken formats. - English: Solid business-level proficiency (minimum B2 level) for team communications and ongoing training. - Work Authorization: Current physical residency in Portugal alongside full, valid authorization to work in the EU. Requirements - Self-Management: High levels of organization and personal accountability required to thrive in a remote work environment. - Effective Communication: A clear, logical approach to breaking down intricate financial concepts for customers. - Tech Familiarity: Comfortable working with online banking platforms, customer portals, and web tools. Benefits - Location Freedom: A stable, long-term position operated entirely from any residential address in mainland Portugal or the islands. - Hardware Included: A full set of modern office equipment—including a high-performance laptop and headset—shipped to your home before your first day. - Guaranteed Income: A steady, fixed monthly base salary plus monthly performance incentives. - Day-One Protection: Comprehensive private health and life insurance plans active from your initial contract date. - Career Growth: Ongoing coaching and defined career paths leading to roles in team management, quality control, or senior fintech advisory. Application Process Ready to start your remote career in financial technology? Click "Apply Now" to upload your English resume and enter the screening phase!

Role Description This opportunity is strictly available to individuals who are already living in Portugal. We cannot evaluate applicants from abroad, and we are unable to offer visa support or relocation packages. We are seeking a fluent Czech speaker to become an integral part of our top-tier customer success group. Operating entirely from home, this position goes beyond basic IT troubleshooting—you will act as the welcoming, empathetic representative for a world-renowned technology brand. From your remote workspace, you will enhance the user experience by guiding customers through hardware setups, software glitches, and account security matters. We place a high value on emotional intelligence and authentic warmth; your primary objective is to transform frustrating tech issues into encouraging, memorable customer experiences. Qualifications - Czech Proficiency: Fluent or near-fluent command (C1/C2 level) in both written and spoken Czech. - English Proficiency: Upper-intermediate to advanced skills (B2/C1 level) for internal company communication and training modules. - Technical Aptitude: A specialized degree isn't necessary, but you should be confident and adept at using smartphones, tablets, and desktop operating systems. - People Skills: An upbeat, supportive communicator who genuinely likes helping people and solving problems. - Prior Experience: Background in a call center, BPO setup, or helpdesk environment is a plus, but not required. Requirements - Work Authorization: You must be a current resident of Portugal, hold a valid Portuguese NIF (tax identifier), and have full legal rights to work locally (through EU citizenship or an existing work/residence permit). - Dedicated Workspace: A quiet, private room at home with a high-speed, reliable internet setup. - Schedule Flexibility: Willingness to work rotating shifts, which might occasionally involve weekends or holidays based on team demands. Benefits - 100% Remote Flexibility: Work from any location within mainland Portugal or the autonomous islands. - Equipment Included: We ship a complete high-performance workstation package—including a computer, accessories, and required software—straight to your door. - Competitive Pay: A dependable base salary alongside monthly performance incentives and a daily meal stipend. - Growth Opportunities: Clear avenues for professional advancement into quality assurance, team management, or specialized IT roles. How to Apply If you live in Portugal and match the language criteria, we would love to connect. Please submit your updated resume in English to start our fully online hiring process.

Role Description This remote position is open exclusively to candidates presently living in Greece or those who are independently arranging their move to the country. Applications cannot be processed for candidates based abroad who do not plan to set up official working residency in Greece. We are looking for proactive, highly engaged individuals to represent an industry-leading global brand in the digital travel space. In this position, you will act as a primary brand ambassador while benefiting from a fully virtual career that can be performed from any city, town, or island in Greece. This job extends far past standard customer service. Serving as a virtual travel coordinator, you will protect the brand's elite reputation by resolving detailed reservation challenges and delivering smooth, high-end travel experiences. Acting as a vital bridge between technical precision and guest satisfaction, you will make a direct impact on every journey. Qualifications - Self-motivated professionals who excel in an autonomous, fast-paced digital workplace. - Language Requirements: - Dutch: C2-level proficiency (fluent or bilingual) to ensure maximum guest satisfaction. - English: Minimum B2-level proficiency (Upper-Intermediate) for internal communications, training programs, and software platforms. Requirements - Full legal right to work and reside within Greece. - A private, distraction-free workspace connected to stable, high-speed internet. Benefits - A competitive compensation framework designed to support your work-life balance and long-term career ambitions: - Base Pay: A specialized salary structure tailored for bilingual talent in Greece, incorporating the standard local practice of 14 monthly paychecks per year. - Monthly Incentives: Regular financial bonuses directly tied to exceeding service quality and efficiency benchmarks. - Day-One Coverage: Comprehensive private health and life insurance policies active starting on your first day of employment. - Hardware Supplied: A full setup of high-grade remote work equipment—including a company laptop—shipped directly to your residence. - Internal Progression: Clear, structured pathways for promotion into supervisory, quality assurance, or training roles. - Relocation Assistance (For Candidates Moving to Greece): - Flight Covered: Full coverage for your commercial airfare to Greece. - Temporary Lodging: 30 days of free corporate accommodation to give you time to locate permanent housing. - Administrative Guidance: Direct assistance with local registrations, including step-by-step help securing your Greek tax ID (AFM) and social security credentials (AMKA). How to Apply Ready to advance your virtual career with a world-renowned travel organization? Click "Apply Now" to submit your current resume in English. A representative from our talent acquisition team will review your application and follow up shortly for an initial online interview.

CSSC Manager, OEM Technical Solutions Workplace: Hybrid (office and home-working) Job Location: Oakville, Ontario, Canada | Apodaca, Nuevo León, Mexico | Aurora, Illinois, United States | Brookshire, Texas, United States | Fresno, California, United States | Lenexa, Kansas, United States Contract Type: Full-Time Employment Type: Regular Job Description Are you a technically skilled leader who thrives on building high-performing teams that deliver world-class customer solutions? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our new Customer Sales & Support Center (CSSC) Manager, OEM Technical Solutions, you will be leading and developing an internal sales support team to deliver exceptional technical solutions, quotations, and customer service across digital, telephone, and email channels for our OEM customers. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging. This position follows a hybrid work model and may be based from any Grundfos office across the United States, Canada, or Mexico. What you will be doing As a key part of the Customer Sales & Support Centre (CSSC) team, you'll create impact by driving customer satisfaction and sales growth by empowering your team to deliver timely, expert technical support that strengthens Grundfos's reputation as a trusted partner. Your main responsibilities are to: - Manage, mentor, and develop a team of application engineers, optimising resource allocation to ensure optimal coverage, performance, and professional growth. - Ensure world-class technical quotations, product sizing, and solution advice are delivered within SLA targets and aligned with strategic priorities. - Proactively identify and implement improvements to team efficiency, customer satisfaction, and sales performance. - Lead the team to achieve targets and critical operating tasks through the Performance and Development Dialogue process, fostering a sales-minded culture. - Collaborate with other CSSC Managers to share best practices, benchmark performance, and ensure common process alignment. - Monitor team health, safety, and wellbeing while participating in hiring and ongoing employee development dialogues. What makes you a great fit Above all, you are a customer-focused technical leader with strong people management skills, similar product knowledge, and a passion for continuous improvement and team development. We would also imagine that you have: - A bachelor's degree in a relevant field, or equivalent work experience (5+ years). - Minimum 3 years of management experience in a technical sales support, application engineering, or similar customer-facing technical environment. - Proven experience leading and developing teams with a focus on customer service excellence and technical solutions. - Excellent communication and networking skills together with the ability to build strong and trusting relationship with both Internal and External Stakeholders. It is a plus if you also have: - Experience with pump systems, water technology, or OEM/industrial applications. - Familiarity with Grundfos products, selection tools, and market applications. - Strong working knowledge of SAP (CRM/C4C/SD). - Track record of driving process improvements and fostering a sales-oriented team culture. - The ability to communicate in Spanish. Why you will love working here We care! Day to day, you can look forward to: - A working environment built around your needs, with flexible hours, home working opportunities and parental support. - Annual bonuses, health insurance and a strong focus on well-being activities. - Three days' additional paid leave for volunteering in your community. - Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities. The salary range for this position for candidates in Canada is CAD105,200 – CAD159,020, and for candidates in the US is USD96,400 – USD149,310. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in Oakville, ON, Canada and Lenexa, KS, USA. Qualified candidates must be authorized to work in the country of application without the need for employment-based visa sponsorship now or in the future. We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. To get to know us better, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos. This opportunity is for an existing position within our organization. Our recruitment process is entirely human-driven; we do not employ artificial intelligence or automated systems to evaluate or screen applications. Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply. Learn more about your rights as an applicant. If you require an accommodation to complete your application or interview, please contact. We are committed to providing a fair and accessible hiring process.