• Identify, formulate, prioritize, and oversee chemical development strategies and activities to address complex technical and supply challenges. • Collaborate with senior leadership, Research, Regulatory, Quality Assurance, Drug Product, Supply Chain, and Clinical Operations, and communicate chemical development risks and timeline impacts promptly. • Lead CDMO process chemistry teams in advancing small molecule drug substances from candidate selection through NDA approval and launch. • Lead route scouting, route selection, and process optimization to improve safety, robustness, yield, purity, scalability, cost, and raw material availability. • Develop phase-appropriate impurity control strategies, including understanding impurity formation, fate, purge, and carryover, as well as mutagenic impurity and nitrosamine risks. • Lead process scale-up, crystallization and isolation development, technology transfer, process characterization, validation, and GMP manufacturing activities. • Design and execute detailed development and manufacturing work plans with CDMOs, providing active technical oversight and holding partners accountable for quality, timelines, budgets, and deliverables. • Author and approve regulatory documents, development reports, manufacturing documentation, and responses to health authority questions, and participate in regulatory interactions. • Review and approve protocols, reports, batch records, deviations, investigations, change controls, and corrective and preventive actions. • Develop budgets, timelines, and resource plans, and manage and mentor internal scientists, consultants, and external technical teams while fostering a culture of urgency, ownership, and collaboration.

Role Description BAYADA Home Health Care is in search of a Director of Senior Living (DSL). The DSL will develop and implement The BAYADA Way of providing Senior Living Services to ensure that all activity in an area is aligned with The BAYADA Way. He/she will collaborate with internal BAYADA Home Health Care partners to deepen BAYADA’s breadth and depth relationships with Senior Living Communities throughout VA to achieve our collective mission and vision. BAYADA’s Senior Living Solutions is a partnership-focused service line that brings a full continuum of care directly into senior living communities, with the goal of helping residents stay safe, healthy, and able to age in place. It offers communities access to multiple services through ONE Team, including: - Fitness and wellness - Therapy - Nursing care - Personal care/companionship - Palliative care - Hospice - Staffing support Qualifications - Exemplifies characteristics of The BAYADA Way: compassion, excellence, and reliability. - Four (4) year college degree. - A minimum of three (3) years health care operations experience required, ideally interacting with regional leadership and local leadership of Senior Living Community organizations. - Experience in leading, training, and driving relationship development through building trusted relationships and implementing programs within Senior Living communities. - Demonstrated exceptional strong interpersonal and relationship building skills. - Demonstrated record of outstanding organizational and problem solving skills. - Demonstrated record of successfully developed strategic marketing and operational plans and implementation with positive growth and quality indicator results. - Track record of demonstrated growth in breadth and depth of relationships and quota attainment working with Senior Living communities. - Understanding of BAYADA’s service lines. - Must exhibit strong leadership ability, strategic insight, operational and team building capability and must exercise good judgment and diplomacy. - Demonstrated record of positive professional team playing attitude, adaptability to shift priorities and multi-task. - Creative and “hands-on”. - Capable of using reports and analyzing operational and quality metrics and field communication to formulate strategic plans and customer specific solutions. - Knowledge and compliance of homecare state and federal regulatory agencies, reimbursement and payor mix. - Intermediate PC skills required to perform job functions including PowerPoint, Excel, and Microsoft Word. - Ability to communicate verbally and in writing effectively and professionally. - Ability to read, write and effectively communicate in English. - Ability to travel throughout BAYADA's VA footprint. - Clinical degree (PT, OT, SLP, RN) preferred, not required. Requirements - Demonstrate and communicate the core values of BAYADA and The BAYADA Way. - Interview, hire, train, develop and evaluate program managers in partnership with directors. - Advise and mentor program manager and operational teams by providing leadership, setting team expectations and reviewing performance with the director on operational objectives for key accounts. - Conduct regular onsite visits with program managers and select clinical leads and business development activities and contacting efforts with Area Sales Directors (ASD) and Service Office Directors to promote skills necessary for communicating and delivering the Senior Living product. - Monitor and evaluate program manager. - Measure growth results in provider of choice communities (# of admissions and average daily census of targeted SL Communities). - Identify and reevaluate targeted SL Communities and refine the operational plan to win market share within those communities for each market supported. - Develop clinical leads and teams within provider of choice communities. - Develop and lead Senior Living training programs. - Mentor as a Senior Living specialist to area offices on effective techniques of identifying opportunities and mechanisms to develop Senior Living Community relationships. - Lead the development and implementation of new Senior Living relationships via systems and program development and implementation, and team development. - Identify programs or niche opportunities as indicated by referral sources or market needs. - Demonstrate the ability to identify needs among key accounts and develop strong relationships with new and existing Senior Living accounts while focusing on quantitative as well as qualitative results. - Demonstrate the ability to develop new relationships with Senior Living Communities via an effective messaging and positioning strategy differentiates BAYADA Senior Living Services from competition. - Maintain and promote BAYADA presence in the community as the provider and employer of choice. - Assist in market research including competitive research and demographic analysis. - Assist the office with annual and quarterly market analysis, goal setting, and tactic implementation. - Develop operational goals, strategy and plan in conjunction with the director, and review regularly. Consistently analyze and measure results and effectiveness. - Analyze and implement strategies to develop and deepen provider of choice relationships, leading to increased census and market share in defined Senior Living markets. - Utilize Tableau Reports to analyze growth and quality indicators and to develop plans to create positive trends. - Maintain a system to track Key Metrics in territories. - Provide Senior Living operational reports to division directors and directors. - Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff. - Perform related duties, or as required or requested by supervisor. Benefits - Base Salary: $115,000-$125,000 / year depending on qualifications. - Quarterly Bonus Opportunity. - BAYADA offers a comprehensive benefits plan that includes: - Paid holidays, vacation and sick leave - Vision, dental and medical health plans - Employer paid life insurance - 401k with company match - Direct deposit - Employee assistance program

Role Description This is a remote role within a global team that utilizes cutting-edge technology to stay connected with colleagues worldwide. Occasional travel to a local office may be required for in-person collaboration with your team, as well as for company events, team building activities, or strategic meetings. Being a Director of Customer Success (APAC) at iManage Means… - Leading the iManage Customer Success team across the APAC region, driving customer retention, adoption, and advocacy across our strategic portfolio. - Building and scaling the team, defining regional CS processes, and establishing measurable business outcomes that position our customers for long-term success. - Evolving how we engage with customers, improving delivery quality, and growing our regional presence. iM Responsible For… - Defining and executing the APAC customer success strategy aligned with company growth and customer retention goals; establishing regional customer success metrics (NRR, GRR, CSAT, adoption rates) and driving accountability for outcomes. - Owning end-to-end CS delivery across the APAC region, focused on retention, expansion, and strategic engagement. - Driving product adoption and value realization with customers, and partnering with APAC-based partners on onboarding, adoption planning, joint strategies, and governance. - Developing and executing evidence-based customer adoption and engagement strategies informed by customer behaviour data, regional benchmarks, and competitive intelligence. - Leveraging predictive analytics and customer health scoring models to identify at-risk accounts, churn signals, and expansion opportunities. - Establishing and maintaining strategic customer relationships with C-level stakeholders; conducting Executive Business Calls and Quarterly Business Reviews grounded in data analysis, usage metrics, and business outcomes. - Conducting regular customer health assessments combining direct customer conversations with rigorous analysis of usage patterns, feature adoption, support engagement, and business outcomes. - Acting as escalation point of contact for APAC customer issues, overseeing resolution with segment leaders for timely responses. - Partnering with Sales to ensure smooth onboarding handoffs, developing account expansion plans, and identifying upsell and cross-sell opportunities. - Forecasting and managing the CS team budget, including resource planning, tool investments, and headcount. - Leading, mentoring, and developing a team of 4 Customer Success Managers; fostering a culture of accountability, continuous improvement, and customer advocacy. - Developing and mentoring direct reports to think strategically and analytically; fostering a culture of data-driven decision making and continuous learning. Qualifications - 7+ years of customer success, account management, or post-sales leadership experience in a global B2B SaaS environment, preferably with legal tech or enterprise software experience. - 5+ years of people management with proven success building, mentoring, and scaling customer-facing teams. - Demonstrated ability to develop and execute customer retention and adoption strategies that measurably improve customer outcomes and reduce churn. - Strong executive presence and stakeholder management skills with the ability to build trust with C-level customers. - Demonstrated strategic thinking and data-driven decision making; comfort analyzing customer metrics, usage data, and business outcomes. - A strong financial and operational acumen with experience forecasting, resource planning, budget management, and understanding of SaaS economics and metrics. - Proven ability to identify and mitigate customer risks, develop proactive solutions, and communicate transparently with stakeholders. - Experience leading customer success initiatives across multiple geographies or time zones. Requirements - Direct experience in the legal tech industry or familiarity with legal and corporate workflows. - Working knowledge of iManage products, particularly iManage Work, Drive, Tracker, and Insight+. - Hands-on experience with customer success platforms such as Salesforce, or similar SaaS lifecycle tools. - Certification in project management (PMP) or ITIL service delivery frameworks. - Experience with customer segmentation, maturity models, or adoption benchmarking. - Track record of implementing scalable customer success processes and playbooks that support team growth. Benefits - Creating an inclusive environment where you’re encouraged to help shape the culture by bringing your unique perspective. - Providing a market leading salary determined through a fair and consistent process. - Rewarding with an annual performance-based bonus. - Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay). - Offering comprehensive Private Group Health Plan and Superannuation. - Encouraging use of our top-tier flexible time off policy, which includes 20 days of annual leave, 10 days personal carers leave, and public holidays. - Having multiple company wellness days each year to prioritize mental health and well-being. - Providing access to RethinkCare, a global behavioral health platform.

• Responsible for all aspects of field sales execution. Including but not limited to: • Manage the development of market specific Platinum Partner portfolios and assure that all associates have a complete portfolio. • Oversee strategic objective planning and collaboration with the division Client Management Team. • Actively manage Team Leads and Sales Associates to guarantee established sales metrics are being met by using our CRM tool. • Review weekly Sales Team performance and call data to ensure goals are being met. • Provide feedback and coaching to Sales Team based on weekly reporting. • Pro-actively work with in the field and provide specific feedback for your team members on a trimester basis via our Performance Management System. • Selecting, orienting, training, assigning, coaching, and counseling of team members in your Market. • Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions enforcing policies and procedures. • Foster and maintain company culture within your Sales Team. • Establish and foster relationships with client peers, Regional Sales Managers. • Evaluate and ensure that sales resources are accurately aligned to the requirements of the business. Distributor dedication and Platinum Partners. • Manage and develop local distribution relationships within the market. • Review monthly mileage logs via Everlance