Senior Infrastructure Solution Engineer
Location
Texas
Posted
4 days ago
Salary
$75.1K - $126.3K / year
Seniority
Senior
Job Description
Senior Infrastructure Solution Engineer
Allstate
• Lead proactive monitoring and rapid response to alerts across multiple technology stacks • Champion “Zero Wait” principles in incident response • Critically evaluate and improve Standard Operating Procedures (SOPs) • Provide Level 2 support for enterprise infrastructure systems • Execute incident remediation strategies for documented and novel problems • Perform post-incident Retrospective reviews and problem management activities • Partner closely with engineering teams to implement and validate system changes • Analyze complex incident patterns and trends to architect automation solutions • Develop comprehensive knowledge base strategies
Job Requirements
- 3+ years of experience in technical operations, IT support, or system administration
- Intermediate working knowledge of enterprise systems: Storage SAN, NAS and OBS (Brocade, Hitachi, Pure, Scality, Cisco MDS), UNIX/Linux (RedHat)
- Strong understanding of incident management processes
- Strong troubleshooting and analytical skills
- Strong communication abilities, particularly during high-pressure situations
- Proficient use and knowledge of automation concepts and tools (GitHub, Ansible, Jenkins, CI/CD pipelines)
- Proficient scripting skills (Bash, Python, PowerShell)
- Strong skills with monitoring tools (Datadog, Azure Data Explorer (ADX))
- Familiarity with AI-assisted tools for incident triage, root cause analysis, or automated remediation workflows
- Familiarity with large language model (LLM) tools
Benefits
- Health insurance
- 401(k) matching
- Equipment allowances
- Monthly connectivity reimbursement for internet costs
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