• Vous gérez et optimisez un parc de logements sur les plateformes de location courte durée (Airbnb, Booking, Abritel) dans le cadre du réseau ALB. • Référencement et optimisation des annonces sur les plateformes (photos, description, SEO) • Yield management : tarification dynamique pour maximiser les revenus de chaque bien • Gestion des réservations et de la relation voyageurs (messages, check-in, litiges) • Coordination des équipes ménage et maintenance entre chaque séjour • Prospection de nouveaux propriétaires souhaitant déléguer l'exploitation de leur bien

• Serve as the organization's subject matter expert on our provider network • Own the accuracy, integrity, and management of practice and provider data • Manage end-to-end roster processes • Build deep expertise across our markets and payer relationships • Partner closely with Payer Account Management, Network Development, Practice Operations, and Market Presidents to keep our provider data accurate • Bring analytical rigor and operational precision to payer submissions and contract accuracy reviews • Contribute to CRM development and process improvement • Help build the systems and workflows that will support Diverge's continued growth.

• Supervise and coordinate activities for assigned workers • Execute on operational standards and best practices • Ensure proper escalation and resolution processes are followed • Oversee the incident management process and involve team members in resolving incidents • Drive resolution of outages and work closely across multiple functions within the organization • Mentor and coach technicians at all levels to enhance their skills and knowledge • Facilitate training sessions and create educational materials for NCC staff • Administer internal, external, and customer incident escalations and follow-ups as well as process adherence • Collaborate with other departments to align objectives and streamline processes • Communicate updates on network performance and critical incidents.

• Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies • Monitor real-time traffic and route performance, responding swiftly to network alerts and delivery issues • Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures • Monitor and maintain the Messaging routing scheme ensuring 24/7 availability • Promptly respond and escalate TT's from Customers to Suppliers • Manage and troubleshoot alarms, alerts, and incidents using Alaris monitoring systems • Respond to network issues promptly, escalating to senior teams when necessary • Perform root cause analysis to prevent future occurrences of network disruptions • Collaborate with cross-functional teams to support system upgrades and configuration changes • Document and update operational processes, procedures, and incident reports • Continuously optimize system performance and implement best practices for network reliability