Role Description GSD is looking for a Technical Support Specialist to join our Remote Medellin office. This person will provide technical guidance and support to our business and customers. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally. - Act as product expert - Review and respond to all software and hardware issues as reported. - Evaluate the product by testing its capabilities in an ongoing manner. - Determine and report on system capabilities and restrictions. - Evaluate the customer objective and suggest alternatives and recommendations. - Provide customer support - Collaborate with other technical team members to provide exceptional customer service to the client. - Work with programmers to explain any errors found and provide recommendations for a solution. - Improve any current programs by understanding the goal and outcome. Qualifications - Bachelor's degree in Computer Science (or the equivalent) is required. - Four years of related technical support experience. - Technically savvy with strong project management skills. - Experience troubleshooting issues and achieving solutions. - The ability to explain to a non-technical person in a way they will understand. Requirements - Bachelor's degree in Computer Science (or the equivalent) is required. - Four years of related technical support experience. - Technically savvy with strong project management skills. - Experience troubleshooting issues and achieving solutions. - The ability to explain to a non-technical person in a way they will understand. Company Description GSD is a healthcare solutions company built on the synergy of deep medical expertise and strategic operational excellence. Our mission is to simplify and optimize business operations for healthcare and business professionals through high-impact virtual private assistant services. We empower our clients by turning time-consuming tasks into efficient, scalable solutions, so they can focus on delivering exceptional service to their patients and customers.

• Responsible for carrying out installation and commissioning of new equipment • Planned/scheduled maintenance checks • Responding to emergency breakdowns • Manage own diary to ensure appointments are fulfilled in a timely manner.

• Provide technical support to our largest Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring their GitLab environments remain stable and performant. • Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk, logs, and Linux utilities such as strace, through email and video conferencing. • Build strong, proactive relationships with key customer stakeholders, helping them prioritize and address their most important technical blockers. • Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to drive bug fixes, influence feature development, and help shape product goals and roadmap. • Act as a technical expert on GitLab and CI/CD implementations, advising customers on how incidents and service interruptions impact their workflows and how to mitigate them. • Create and improve support content, including documentation and knowledge articles, to help customers and GitLab team members resolve issues more efficiently. • Partner closely with Support Engineering team members through pairing sessions and stable counterpart relationships to share knowledge and solve problems together. • Contribute to team growth by participating in hiring processes, including reviewing applications and assessments and joining interviews.

Role Description Als Technical Presales Engineer Confidential Computing bei Enclaive GmbH hast Du die einzigartige Möglichkeit, an der Spitze der technologischen Innovation im Bereich Confidential Computing zu stehen. Du wirst Teil eines dynamischen Teams, das auf Vertrauen, Innovation und Eigenverantwortung setzt und branchenübergreifend Lösungen entwickelt, die datenschutzfreundliche Innovationen ermöglichen. Deine Arbeit trägt maßgeblich dazu bei, dass Unternehmen mutig und selbstbewusst innovieren können, ohne Kompromisse bei Sicherheit und Datenschutz einzugehen. - Unterstützung des Vertriebsteams bei technischen Präsentationen und Demos zu vertraulichem Computing. - Analyse von Kundenanforderungen und Erarbeitung maßgeschneiderter Lösungen, die den individuellen Sicherheitsbedürfnissen entsprechen. - Zusammenarbeit mit Produktentwicklungsteams, um Kundenfeedback in zukünftige Produkte und aktuelle Verbesserungen einfließen zu lassen. - Durchführung von Schulungen und Workshops für Kunden und Partner, um das Verständnis für vertrauliches Computing und seine Vorteile zu vertiefen. - Teilnahme an Messen und Branchenveranstaltungen zur Förderung unserer Produkte und Technologien im Bereich des vertraulichen Computings. Qualifications - Abgeschlossenes Studium in Informatik, Ingenieurwesen oder einem verwandten Bereich. - Erfahrung im Umgang mit Cloud-Technologien und -Diensten sowie in der Implementierung von IT-Sicherheitslösungen. - Ausgeprägte Fähigkeiten in der technischen Präsentation und im Pre-Sales-Bereich zur Unterstützung von Vertriebsaktivitäten. - Hervorragende Kommunikationsfähigkeiten in Wort und Schrift auf Deutsch und Englisch. - „Get-it-done“-Mentalität und strukturiert in einem dynamischen Startup-Umfeld. - Kenntnisse in den Bereichen Confidential Computing und Kryptographie erleichtern dir den Einstieg. Benefits - Steile Lernkurve & Mastery: Arbeiten mit den klügsten Köpfen der Branche, strukturiertes Mentoring, LinkedIn Learning und interne Initiativen. - Impact & Ownership: Freiheit, Prozesse aktiv zu gestalten und enclaive als Marktführer zu positionieren. - Remote-first & Connection: Modernes Arbeiten mit einem verteilten Team und regelmäßigen Team-Offsites. - Vielfalt als Standard: Talent zählt unabhängig von Herkunft, Religion, Nationalität, Geschlecht, sexueller Orientierung, Alter, Familienstand oder Behinderung.