• Provide exceptional support for event-related inquiries and coordination • Assist with ticketing, scheduling, and transactions for events • Troubleshoot issues with tickets and escalate as necessary • Communicate updates and information to customers via phone and email • Manage multiple requests with attention to detail

Role Description SOLD Store support position: - Store support for all SOLD channels US and CA Stores (Includes but not limited to the following): - Order online in Store/Pay in Store: ability to work Store orders placed on our platform and analyze functions to locate order errors and payment discrepancies to ensure orders placed are valid and processed efficiently. - Store fulfillment: must have working knowledge with our OMS (Order Management System) and the stores WMS (Warehouse Management systems) to monitor and assist stores with inventory variance issues; Shipping label creation; order routing; an understanding of all basic fulfillment processes. - Order Online/Pickup in Store: have an understanding of the order flow and how to assist stores in timely claiming and completion of pickup in-store orders. - International Orders: Ability to format and update international address information and consolidate for customer clarity. - Phone and email support and correspondence to stores - Phone and email support and correspondence with Customers - Reviews SOLD Orders OMS – Order management System (Saleswarp) to maximize daily throughput - May require Order research and analytical/statistical information collection for Store training - SOLD Order projects assigned if needed Essential Functions/Major Job Responsibilities: - Edits or updates incoming SOLD Orders in Saleswarp - Edits SOLD Orders; Sold Invalid and Sold Pending Orders in Saleswarp - Finding O.O.S. Product when Fulfillment team cannot locate product on SOLD Orders from Local Stores - Routing of orders in Saleswarp OMS - Assist stores in WMS issues in Saleswarp - Problem solving skills utilizing Legacy office system Apropos - Possess a familiarity with the Shipping carriers used and understanding of the various Ship methods offered with the ability to diagnose and spot order tracking issues. Qualifications - 1-to-2-year Customer service experience preferred - Zumiez in store experience nice to have - High school degree or equivalent (GED) Requirements - Receiving and corresponding to store and customer Emails via Zen Desk Daily - Answers incoming Store support calls in Zen Talk - Excel - Working with Spreadsheets for data input and export to load SOLD Orders - Basic Business math skills for cash sheet analysis - Legacy System Knowledge (Apropos) - reviewing store web payment information - Apropos POS Comment fields to review Apropos Order numbers and Stores entering of Order numbers in their register system Engage - Usage of Report Manager for Store and SOLD Channel Analytics Benefits - Stock purchase program (with minimum hours) - Product discount Physical Demands & Work Environment - No physical demands required - High pace, highly competitive work environment - Daily goals and Projections

Role Description Behavioral Health Networks (BHN) is seeking a highly organized, compassionate, and technology-driven Customer Support Specialist to join our remote team. This position supports one of the nation's leading Emotional Support Animal (ESA) platforms. You'll assist customers, housing providers, and licensed healthcare professionals throughout the ESA evaluation process while ensuring exceptional customer service and compliance. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you. As a Customer Support Specialist, you will be the primary point of contact for customers, landlords, and healthcare providers. Your role is to educate customers, answer questions, resolve issues, process documentation, and ensure cases move efficiently through our system while delivering an outstanding customer experience. Qualifications - Excellent written and verbal communication skills - Strong customer service experience - Computer savvy with the ability to learn new software quickly - Comfortable working in multiple browser tabs and systems simultaneously - Excellent typing and data entry skills - Strong attention to detail - Ability to work independently in a remote environment - Reliable attendance and punctuality Requirements - Desktop or laptop computer - Windows 10 or newer or macOS 12 or newer - Reliable high-speed internet connection - One or two monitors (22" or larger recommended) - Bluetooth or wired headset - Bluetooth or wired mouse - Quiet, dedicated workspace free from distractions (pets, television, ringing phones, background noise, etc.) Preferred Experience - Customer service - Healthcare - Medical administration - Telehealth - CRM software - Gorgias - Google Workspace - Ticket management systems - HIPAA awareness - Remote work Training - Live Google Meet training - One-on-one coaching - Hands-on system training - Process documentation - Ongoing support from management Work Schedule - Monday through Friday - 9:00 AM – 5:00 PM Eastern Time - One-hour lunch break - No evenings - No weekends - No on-call responsibilities Benefits - 100% Remote Position - Competitive compensation - Paid training - Supportive team environment - Consistent weekday schedule - Work-life balance - The opportunity to make a meaningful impact by helping individuals navigate the ESA process with professionalism and compassion How to Apply Please submit: - Your resume - A brief cover letter describing your customer service experience and why you're interested in joining Behavioral Health Networks Qualified candidates will be contacted for an initial virtual interview via Google Meet.

• Respond to users via chat and email with clarity, empathy, and expertise • Triage incoming issues and escalate intelligently with structured repro steps, logs, and context • Guide users through key workflows across our platforms • Ensure SLA compliance = deliver fast, reliable resolutions that help users operate their business smoothly • Help absorb volume spikes during peak periods • Collaborate in a public, written-first environment • Share discoveries with transparency and precision