• Responsible for customer service and case management. • Work interactively with patients, healthcare providers, specialty pharmacies, and manufacturer clients. • Support various reimbursement functions including benefits investigations, prior authorization support and call triage. • Respond to all patient, nursing, and provider account inquiries. • Document all provider, payer, and client interactions into the CareMetx Connect system. • Acts as a single point of contact and voice for all providers, patients and product/sales team. • Handle escalated accounts and issues. • Serve as a patient advocate and enhance the relationship between the payer, HCP and patient. • Coordinate access to therapies and support services. • Manage a regional case load. • Provide assistance to complete and submit insurance forms and program applications. • Track and follow up on prior authorization and appeal requests. • Provide exceptional customer service to internal and external customers. • Maintain frequent phone contact with provider representatives and pharmacy staff. • Report any reimbursement trends/delays to the supervisor. • Communicate effectively with payors to ensure accurate and timely benefit investigations.

• Work in partnership with the DEI Director and the National Indian Carbon Coalition to develop the organization's outreach strategy to engage Tribal Nations in the Family Forest Carbon Program and conduct in-person outreach to Tribal Nations to assess opportunities to develop nature-based carbon projects, within AFF’s enrolment area. • Serve as the project manager for the implementation of the National Indian Carbon Coalition’s Tribal Carbon and Cobenefits tool with Family Forest Carbon Program enrollees. • Work with Tribal Nations to generate forest carbon projects and practices that integrate Indigenous Knowledge and socio-cultural benefits to restore forest ecosystems. • Explore opportunities to foster equitable access to forest carbon projects for Indigenous communities. • Synthesize and effectively communicate concerns and ideas raised by tribal communities, or equity working group, to the science and enrollment teams and DEI Director and find effective solutions and responses. • Support technical assistance providers with incorporating indigenous knowledge into scientific analyses. • Track and manage the development of a portfolio of relationships, scopes of work, and projects simultaneously which may include enrolment of tribes or small indigenous landowners. • Attend internal meetings regularly via Zoom, teams, slack, or other meeting platforms.

• Responsible for all aspects of the development and implementation of contract tasks. • Knowledge of federal records management laws, regulations, directives, and best practices to ensure compliance. • Provide technical and analytical guidance to the project team and Agency staff. • Develop and maintain Standard Operating Procedures (SOPs), training materials, work plans, project-estimates, and status reports of project activities. • Coordinate the retrieval of retirement submissions in Washington.

• Oversee clinical operations for the location, including patient care delivery, staff management, documentation quality, and regulatory compliance. • Review referrals, determine admission appropriateness, assign clinicians, and ensure Plans of Care meet patient needs and agency standards. • Guide, support, and educate clinicians; help goal‑set, care planning, and clinical decision‑making. • Ensure clinical documentation, audits, and billing meet Medicare, payer, and company standards. • Participate in hiring, training, performance evaluation, coaching, and corrective action for clinical staff. • Conduct ongoing staff education based on documentation review, utilization review findings, and performance improvement data. • Coordinate communication among physicians, team members, and caregivers to support care coordination, discharge planning, and outcome achievement. • Participate in quality improvement, data tracking, budgeting activities, marketing initiatives, and community relationship development. • Provide direct patient care on a limited basis in exceptional or unplanned circumstances and act as Branch Director in their absence. • Perform additional tasks to support clinical operations and organizational goals.