End-to-End Solution Provider specializing in Marketing, Supply Chain, Packaging, and Mobile Device Management Solutions.
Benefit Representative
Location
United States
Posted
8 days ago
Salary
$17 - $18 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Benefit Representative
Group O
Role Description Group O is seeking a Call Center Benefits Representative responsible for efficient and courteous responses to customer questions concerning their employee benefits. As a Call Center Employee Benefits Representative, you will be the primary point of contact for State of Texas employees and retirees seeking information and assistance regarding their workplace benefits packages. Your role is essential in providing timely and accurate guidance regarding their health insurance, retirement plans, paid time off, and other employee benefits. You will manage inquiries, resolve issues, and ensure that employees have a clear understanding of their benefits options and coverage. The ideal candidate for this role possesses strong customer service orientation, knowledge of benefits administration, and effective communication skills. Qualifications - High School Diploma - 3 years’ experience in a customer service or call center role (Preferably in benefits administration or human resources) - Windows based computer experience - Experience working with medical insurance and HIPPA guidelines (preferred) - Knowledge of employee benefits terminology, regulations, and industry trends - Strong verbal communication skills, with the ability to convey complex information clearly and effectively - Ability to type at least forty words per minute - Excellent people skills and a customer-focused attitude, with a commitment to delivering high-quality service - Proficiency in using computer systems, databases, and software applications for data entry, documentation, and research purposes - Ability to multitask, prioritize workload, and manage time effectively in a demanding environment - Demonstrated problem-solving abilities and diligence when resolving employee inquiries or issues Requirements - Serve as a knowledgeable resource for employees and retirees, offering guidance on various aspects of their benefits packages, including eligibility requirements, coverage options, enrollment procedures, and plan details - Respond to incoming calls from employees regarding benefits-related questions, concerns, or requests for assistance - Assist employees with navigating the benefits enrollment process - Investigate and resolve employee inquiries or issues related to benefits discrepancies, claim denials, billing errors, or other concerns - Maintain accurate records of all interactions with employees - Conduct employee training sessions or workshops to educate staff members on new benefits offerings - Strive to deliver exceptional customer service experiences to employees - Identify opportunities to streamline processes, enhance service quality, and improve the overall employee experience Benefits - Medical, Dental, Vision, and Life Insurance - Flexible Spending Accounts (Medical and Dependent Care) - 401(k) Plan with Company Match - Generous Paid Time Off - 10.5 Paid Holidays - Career Development Opportunities
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