• Own end-to-end production support delivery for assigned LATAM customers • Act as the primary point of contact for all customer communications, escalations, and governance forums • Build trusted relationships with key customer stakeholders and drive proactive engagement • Ensure high levels of customer satisfaction through responsiveness, transparency, and accountability • Lead and manage day-to-day production support operations, ensuring system stability and availability • Ensure strict adherence to SLAs and KPIs, with a strong focus on continuous service improvement • Drive timely resolution of incidents, problems, and service requests with minimal business impact • Monitor service performance metrics and implement corrective and preventive actions • Lead critical incident management, including escalation handling, stakeholder communication, and resolution coordination • Drive structured root cause analysis (RCA) and preventive action planning • Ensure compliance with ITIL processes including Incident, Problem, and Change-Management • Govern release readiness and support smooth transition of new functionalities into production • Establish and strengthen local support capabilities within the LATAM region • Build, mentor, and manage a high-performing regional production support team • Drive knowledge transfer, cross-training, and skill enhancement initiatives • Ensure strong regional understanding of domain, product, and customer-specific requirements • Collaborate closely with global teams (India and other regions) to ensure seamless 24x7 support coverage • Coordinate with development, infrastructure, and business teams to resolve complex issues • Provide regular service reviews, operational reports, and executive updates • Align regional support strategy with global delivery and organizational objectives • Identify opportunities for automation, process improvements, and efficiency gains • Drive initiatives to reduce incident volumes and improve system reliability • Ensure adherence to governance frameworks, audit requirements, and compliance standards • Participate in strategic planning for scaling support operations in LATAM

• Identify client needs and recommend tailored insurance solutions • Develop and maintain strong client relationships • Educate clients on available policies and coverage options • Stay informed about industry trends and product offerings • Work independently while collaborating with a supportive team

Role Description We're looking for a highly organized Freelance Marketing Producer who thrives on bringing order to complexity. You'll own marketing initiatives from kickoff to launch, coordinating cross-functional teams, managing timelines, identifying risks early, and ensuring every deliverable lands on time. You're the person who keeps projects moving, follows up relentlessly, and never lets details fall through the cracks. Responsibilities - Own project delivery from kickoff through completion, building and maintaining detailed project plans, timelines, dependencies, and resource allocations. - Drive accountability across cross-functional teams by proactively following up on deliverables, identifying risks, and ensuring work is completed on schedule. - Manage multiple concurrent marketing initiatives, balancing competing priorities while maintaining exceptional attention to detail. - Lead project status meetings, track action items, and ensure clear ownership and follow-through across stakeholders. - Anticipate bottlenecks before they impact timelines, escalating issues early and driving solutions to keep projects moving forward. - Serve as the operational backbone of the marketing team, creating structure, visibility, and momentum across all initiatives. - Maintain project documentation, workflows, and reporting within Asana to ensure accurate, real-time visibility into project health and progress. Qualifications - 2+ years of experience using Asana and Slack to manage complex project workflows. - Experience in a marketing or agency environment is required. - Proven track record managing marketing programs and campaigns from planning through execution. - Preferred residency in the Greater LA area and ability to work PST hours. - Strong project management skills, with the ability to manage multiple priorities, competing deadlines, and shifting requirements. - Highly organized and detail-oriented, with a disciplined approach to tracking tasks, timelines, and deliverables. - Comfortable following up persistently with stakeholders to ensure work is completed on time and at a high standard. - Excellent written and verbal communication skills, with the ability to keep teams aligned and informed. - Proactive, resourceful, and solutions-oriented, with the ability to anticipate needs and resolve issues quickly. - Ability to travel 10–15% to onsite locations as needed. Compensation The salary range for this role is $50.00 - $65.00 an hour and applies only to jobs performed in Culver City, California. This range represents the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. Please note that we may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s position within the salary range will be based on several factors, including but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Equal Opportunities Left Field Labs is an equal opportunity employer committed to providing equal employment opportunities to all applicants and team members, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. This includes the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance related to an applicant's criminal history (LAMC 189.00). Left Field Labs makes reasonable accommodations for handicapped and disabled team members. Left Field Labs is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

• Own end-to-end production schedules for AI-generated content projects, from brief intake through final delivery • Coordinate day-to-day between creative technologists, clients, and internal stakeholders, keeping everyone aligned on scope and timeline • Manage budgets, resourcing, and prioritisation across multiple concurrent projects • Build and maintain production trackers and workflows that scale as project volume grows • QA final deliverables against the brief, brand guidelines, and quality bar before they go to the client • Lead client-facing status updates, manage revision rounds, and handle approvals • Coordinate freelance or contractor talent on an as-needed basis • Help document and improve production processes as tools and workflows evolve