• Serve as the primary resource and subject matter expert for senior leadership for the immediate resolution of the highest level of escalated or sensitive member/provider complaints and issues. • Research and analyze issues, past operational actions and decisions and operational policies and procedures to determine problems, causes and appropriate solutions. • Assist supervisor with the management of the routine, daily activities of the assigned department. • Includes providing guidance and expertise to less experienced Service Advocates, identifying need for formal training opportunities. • Support continuous improvement efforts through the early identification, investigation and resolution of problems by communicating and coordinating with the appropriate contacts for completion. • May provide feedback and expertise to other areas of the division and/or Company.

Role Description We are seeking an Intelligence Advisor to join OSINT Combine's Capability and Enablement Group (CEG). As the in-house subject-matter expert on NexusXplore, OSINT Combine’s flagship SaaS platform, the Intelligence Advisor bridges customer intelligence needs with tailored technical support to drive both product sales and long-term customer success. This role will help customers in Europe – our newest, fastest-growing region – achieve mission success using NexusXplore. This role suits an experienced intelligence analyst who is OSINT-aware, tech-savvy, and customer-focused. The Advisor will develop deep expertise in our software, training, and services, working closely with both our sales and product development teams. This position reports to the Capability Enablement Group Lead for EMEA. Work Environment: - Fully remote, flexible role based in Europe within a global team, requiring domestic and international travel. - “People First” culture, prioritising wellbeing, family commitments, and mutual support across the team. - We are purpose driven and outcome focused, with a focus on collaboration over competition. - Unique opportunity to regularly contribute to philanthropic causes. - Discretionary time off policy. - Candidates with diverse backgrounds are encouraged to apply. - Deliver pre-sales demonstrations and tradecraft advice to support a solution-focused sales approach. - Drive product adoption, optimise user outcomes, and maximise retention within customer base. - Create and deliver tailored customer solutions including presentations, training, and ongoing support. - Contribute to platform development through feedback, research, and user insights. - Conduct and present OSINT research for internal and external use. - Attend virtual and in-person exhibitions events to support sales and broader company outcomes. - Work with Product and Developer teams to relay customer needs and issues. - Develop and maintain scalable enablement materials like guides and training content. - Document and maintain clear records of customer interactions and outcomes. - Support OSINT Combine’s philanthropic endeavours through analyst contributions. - Identify emerging trends, challenges, and opportunities from the field. Qualifications - Minimum 4 years’ experience working as an analyst in an OSINT or all-source intelligence environment. - Demonstrable experience in delivering successful outcomes in investigative, intelligence or operational settings (Government or Private Sector). - Familiarity with SaaS environments and intelligence software solutions. - Strong analytical mindset with the ability to assess, interpret, and communicate complex information. - Ability to remain agile and flexible in a fast-paced, rapidly growing work environment. - Self-motivated and accountable, and able to work autonomously with limited oversight. - Aligned with OSINT Combine’s vision to help make the world a safer place. - Familiarity with secure information handling, privacy principles, and ethical use of OSINT tools. Requirements - Fluent in German, Polish, or Dutch (in addition to required English fluency). - Experience conducting prepared and ad-hoc product demonstrations in English and other language (if applicable). - Experience conducting financial and cyber investigations. - Previous experience in training delivery and effective teaching principles and techniques. - Experience using or supporting OSINT Combine’s NexusXplore platform. - Ability to translate complex technical features into practical value for non-technical users. Benefits - Competitive salary

• The Sr Advisor, Practice Performance leads provider onboarding, strengthens provider relationships, and drives performance improvement across markets. • Serving as the primary liaison between Evolent and provider practices, this role guides onboarding, supports operational workflows, and ensures a high‑quality provider experience. • Lead all provider onboarding and new market implementations. • Coordinate provider setup, training, and education on policies and workflows. • Maintain regular provider touchpoints to review performance and strengthen relationships. • Oversee and improve the FastPass (goldcard) performance program. • Partner with practices to close performance gaps and meet quality and cost standards. • Serve as subject matter expert for assigned markets in client-facing meetings. • Analyze performance data, identify trends/outliers, and conduct root‑cause reviews. • Resolve day‑to‑day operational issues, including provider inquiries and training needs. • Anticipate provider/practice needs and determine appropriate actions when navigating ambiguity.

Role Description Chcete se soustředit na poradenství v online prostředí, zatímco administrativa zůstane na minimu? Chcete mít čas a energii na opravdový obchod? Hledáme bankovního poradce/poradkyni s „hunter“ mindsetem, který/á rozumí klientským potřebám a umí přinášet řešení, která dávají smysl. - Díky nižší administrativní zátěži budete mít více prostoru pro ONLINE poradenství a obchodní rozhovory, operativu vám převezmou jiné role. - Zaměříte se na hledání nových obchodních příležitostí a komunikaci s potenciálními klienty. - Dostanete se k prodeji komplexních produktů. Qualifications - Obchodník/obchodnice se silným business drivem a profesionální komunikací. - Schopnost přečíst potřeby klienta, pochopit jeho situaci a zvolit správnou strategii vč. péče o jeho finanční zdraví. - Efektivní práci s digitálními nástroji a schopnost využít moderní technologie (včetně AI) pro podporu poradenství i přípravu řešení pro klienty. - Chuť pracovat s daty, vyhodnotit příležitosti a postavit doporučení na reálných informacích. - Rychlou orientaci v nových produktech, procesech a prostředí, které se vyvíjí. Benefits - Možnost nastoupit do role, která má jasný směr a silnou podporu. - Stát se klíčovým hráčem v oblasti digitalizace prodeje. - Prostor pro rozvoj v obchodních dovednostech a autonomii v každodenním rozhodování.