Role Description The Implementation Manager role at HMA is responsible for leading and supporting the successful onboarding of new clients, ensuring a smooth transition from sale to go-live. This role drives coordination of implementation activities, manages timelines and deliverables, and partners closely with internal teams and clients to deliver a seamless experience. As the role progresses, it contributes by leading complex implementations, resolving challenges, and enhancing client satisfaction. At senior levels, it also strengthens HMA’s operational excellence by mentoring team members, improving processes, and ensuring consistent, high-quality delivery. What YOU will do: - Client Implementation Support - Coordinate and support new client implementations from handoff through go-live under established processes and timelines. - Schedule and facilitate implementation meetings, including internal prep calls, kickoff calls, and routine touchpoints. - Guide clients through implementation steps, ensuring clarity on next actions, timelines, and responsibilities. - Serve as a day-to-day contact for implementation-related questions and follow-ups. - Project & Timeline Management - Maintain implementation plans, trackers, and documentation (e.g., Smartsheet, status trackers, implementation folders). - Monitor implementation milestones and flag risks or delays to senior implementation team members. - Ensure deliverables are completed on time and documented appropriately. - Keep internal stakeholders informed of implementation status and changes. - Cross-Functional Coordination - Partner with Sales, Account Managers, and internal teams to align on client requirements and sold products/services. - Coordinate participation from internal subject matter experts during implementation calls as needed. - Ensure accurate handoff and information sharing across teams throughout the implementation process. - Documentation & Process Adherence - Maintain accurate and timely documentation in CRM and implementation tools. - Follow established implementation workflows, templates, and best practices. - Support process improvement efforts by providing feedback on tools, templates, and client experience. Qualifications - AA in related field preferred - 1-3+ years of relevant implementation experience or project coordination experience - 3 years of project management experience with a track record of leading successful projects - Exposure to workplace tools like Smartsheet, RFPio, Microsoft Dynamics, Salesforce, MS Office Suite, etc. - Proven ability to work successfully across an organization with multiple business groups - Results driven & detail oriented - Highly organized - Solid communication skills (verbal and written) and ability to communicate in a diverse workplace - Passionate about delighting customers by consistently exceeding their expectations - Eager to be part of a fun, collaborative, fast-paced team Compensation The base salary range for this position in the greater Seattle area is $110,000-$124,000 and varies dependent on geography, skills, experience, education, and other job or market-related factors. Performance-based incentive bonus(es) is available. Benefits - Seventeen (IC) days paid time off (individual contributors) - Twelve paid holidays - Two paid personal and one paid volunteer day - Company-subsidized medical, dental, vision, and prescription insurance - Company-paid disability, life, and AD&D insurances - Voluntary insurances - HSA and FSA pre-tax programs - 401(k)-retirement plan with company match - Annual $500 wellness incentive and a $600 wellness reimbursement - Remote work and continuing education reimbursements - Discount program - Parental leave - Up to $1,000 annual charitable giving match How we Support your Work, Life, and Wellness Goals At HMA, we believe in recognizing and celebrating the achievements of our dedicated staff. We offer flexibility to work schedules that support people in all time zones across the US, ensuring a healthy work-life balance. Employees have the option to work remotely or enjoy the amenities of our renovated office located just outside Seattle with free parking, gym, and a multitude of refreshments. Our performance management program is designed to elevate career growth opportunities, fostering a collaborative work culture where every team member can thrive. We also prioritize having fun together by hosting in-person events throughout the year including an annual all hands, summer picnic, trivia night, and a holiday party. Additional Information HMA requires a background screen prior to employment. Protected Health Information (PHI) Access: Employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know basis and according to HMA’s standard policies and procedures. HMA is an Equal Opportunity Employer.

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Our Implementation Consultants start the customers journey after signature working with our top customers. They own the customer relationship and are responsible for a successful deployment of Samsara’s solution. You understand the value they are trying to achieve and work with them to define and deliver a project plan to achieve this. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. Will require travel to customer sites for up to 30% of the time, which may include overnight stays. You should apply if: - You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. - You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. - You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. - You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. - You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: - Be the Samsara advisor, managing the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment - Own the project management including project plans, RAID logs and governance meetings - Lead solution workshops to develop L1 processes for each business process - Guide customers through change management processes including policy, comms and training - Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases - Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers Minimum requirements for the role: - 4+ years of experience in a senior implementation consultant, project manager, or management consulting role. Enterprise SaaS and hardware experience preferred - Strong project management skills with ability to follow methodologies - 2+ years experience supporting or working with technical products - 2+ years running on-site workshops with over 10 stakeholders - Solutions-oriented with strong problem-solving & project management skills - Excellent consultative skills with experience in end-to-end system implementations - Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software - Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment An ideal candidate also has: - German fluency - Experience using AI or automation into CS workflows to drive measurable productivity improvements. - Experience creating implementation methodologies and/or frameworks - Thrives in an unstructured, fast-paced, and change-heavy environment Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

• Assist in collecting and analyzing business and functional requirements to support solution development • Document current- and future-state business processes, workflows, and system interactions • Collaborate with cross-functional teams to identify pain points and recommend areas for improvement • Participate in system configuration, testing, and user acceptance activities • Support the creation of user documentation, process flows, and training materials • Maintain project deliverables and assist in tracking milestones and timelines • Perform basic data analysis to support solution design and post-implementation success

Role Description As an Implementation Analyst, you will be the bridge between our technical teams and our oil & gas clients during the onboarding and deployment of our technology solutions. You’ll play a critical role in project execution, data integration, user training, and customer success. The ideal candidate has a strong understanding of oil & gas production workflows, thrives in client-facing environments, and is comfortable working with technology platforms. Qualifications - Bachelor’s degree in Engineering, Computer Science, Geoscience, or related field AND 2+ years of experience in a technical or analytical role in the oil & gas industry (Required) - Strong understanding of production operations, SCADA systems, and field data collection. - Proficient in Excel, SQL, and data visualization/reporting tools (JasperSoft, QuickSight, etc.) - Excellent communication and project coordination skills Requirements - Participate in the project planning activities and manage the execution of projects according to plan - Manage relationship with project stakeholders, including internal and external clients - Keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables. - Manage multiple software implementation projects - Develop strong working relationships with clients and ensure client is leveraging Vertrax platforms to optimize their business. - Working closely with product managers to prioritize and coordinate end client needs into software roadmap Key Responsibilities - Collaborate with clients to understand production operations and implementation needs. - Gather, validate, and map operational data (e.g., Field Data Capture, SCADA, production reports) for integration with company software platforms. - Coordinate internal and client-side resources to ensure timely deployment. - Assist in configuring and customizing software based on client requirements. - Conduct testing, troubleshooting, and validation of data and system performance. - Provide training to end-users and deliver clear documentation. - Support go-live activities and monitor early usage to ensure smooth adoption. - Identify opportunities to improve implementation processes and client experience. - Strong Customer Service Skills are essential. - Strong Project Management experience/IT Project Background helpful. - Excellent leadership and communication skills; self-sufficient; comfortable in a fast-paced environment; organized and detail oriented. - Have strong PC skills and local area networking familiarity; should be comfortable with troubleshooting of software applications. Technology enthusiast; - Have a strong problem-solving temperament and ability to manage complex projects. Optional Experience - Experience with oil & gas production software (Scout, FieldDirect, Peloton, Quorum, P2) - Experience with data visualization/reporting tools (JasperSoft, Quicksight, Spotfire, etc.) - PMP or Agile certification is a plus Supervisory Responsibilities - This position has no direct supervisory responsibilities. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift 15 pounds at times. Benefits - Casual business work environment - Generous PTO - Competitive compensation structure that includes sales commissions - Paid health insurance - 401(k)-retirement plan - Positive culture designed around mutual respect - Opportunities for individual growth