• Accurately schedules procedures consistent with physician orders, maintaining an accuracy rate of 98%. • Provide patients with exam appropriate preparations. • Notify the appropriate departments of any schedule changes. • Accurately assign the correct insurance at the time of scheduling, maintaining an accuracy rate of 98%. • Maintain policy, productivity and customer service standards set forth by the department. • Maintain a call abandonment rate of less than 3%. • Perform medical necessity checks as dictated by payor policies and government regulation.

• Managing Information Technology Infrastructure and/or Physical Infrastructure related projects. • Leveraging life-cycle and project management methodologies to tracking and reporting capital project scope, schedule, cost parameters. • Identify, track, mitigate and communicate risks and issues to support successful project delivery. • Measure program success, outcomes, and performance improvement initiatives. • Support the management of projects and programs to enhance productivity and performance. • Develop and contribute to program reports, briefings, and documentation for internal and external stakeholders. • Collaborate with VHA leadership and cross-functional teams to align program goals with Veteran healthcare needs.

Role Description The Centralized Scheduler works under the supervision of the Director or Manager to schedule outpatient ancillary visits, the coordination of tests/procedures for Surgical Services, as well as Inpatient Discharge follow up visits. - Schedules patient visits through the completion of electronic request order. - Properly ensures patient safety by coordinating patient tests according to best practice. - Clinical experience preferred (i.e. LPN, physician's office personnel). - This position has no direct physical contact with patients. - Provides excellent customer service to both internal and external customers. Qualifications - Clinical experience preferred (i.e. LPN, physician's office personnel). Requirements - Candidates residing in the following states will be considered for remote employment: Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, and Virginia. - Remote work will not be permitted from any other state at this time. Company Description

Role Description We are seeking a highly motivated Surgery Scheduler to join our Surgical Oncology team. This job can be performed 100% remotely, and out of state candidates will be considered. The Surgery Scheduler provides administrative support to physicians across all surgery divisions as it relates to the management of day to day interactions with our patient population. Responsibilities include: - Coordinating day to day calendars and logistics for multiple physicians - Managing surgical schedules across multiple sites of practice - Scheduling surgical procedures - Answering patient calls - Verifying patient registration - Completing insurance prior authorizations - Ordering medical devices in advance of surgical procedures - Coordinating patient care across multiple specialties This position works with several clinical computer/electronic systems and it is expected that with adequate training, the incumbent will become proficient in the required systems within the first 2 – 3 months of hire. This position requires a high level of interaction with internal and external customers. The Surgery Scheduler will function as a liaison between the patient and the physician for non-clinical issues. All clinical information will be communicated by a nurse or physician, and inquiries/requests related to such information will be directed appropriately. Essential Duties include: - Managing the assigned physicians’ clinical workload including answering patient phone calls and directing them appropriately - Scheduling patient surgeries for the Division at all metro Denver UCHealth locations via Epic - Obtaining and uploading all necessary documents to patient records prior to appointments and surgery - Coordinating treatment care plans across multiple metro Denver UCHealth locations and specialties - Managing the Surgical Procedure schedule for assigned physicians - Performing high level administrative assistant duties for assigned physicians as required - Responding to special patient requests, i.e. obtaining self-pay estimates, quotes for procedures, obtaining return to work letters, scheduling clinic visits and surgical procedures - Generating various types of letters in EPIC and sending to patients and referring physicians - Calling and confirming upcoming surgery dates and appointments with patients - Attending required meetings to facilitate communication of key information regarding patient scheduling or other activities related to the accomplishment of the Division’s clinical activities Qualifications - High school diploma required - Must have 2+ years of experience in a healthcare setting with exposure to complex patient scheduling - EPIC experience highly preferred - High level verbal and written communication skills in conjunction with professional phone etiquette - Broad knowledge of medical front office operations and medical terminology - Familiarity with insurance plans and ICD/CPT coding Requirements - All applications MUST be submitted via our website. - In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. - You will not be penalized for redacting or removing this information. Benefits - CU Medicine provides generous leave, health plans, and retirement contributions which take your total compensation beyond the number on your paycheck. - Find information about our benefits here .