Role Description As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date. Qualifications - Minimum age: 18 years old - Have the right to work in India - Strong communication skills in English (both written and oral fluency) - Experience working with a computer - The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm - Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required) - You'll need a quiet, distraction-free work space (dedicated office space with a desk and chair) - From a technical perspective, a minimum broadband connection of 100MB download speed and 10MB upload speed using a hard-wire ethernet internet connection (no WIFI) Requirements - Hard-working, articulate, and detail-oriented - Friendly and customer-focused in every situation - Ability to learn quickly and embrace change - Comfortable multi-tasking in a high-energy environment Benefits - Medical insurance - Pension plan - Internet allowance - Lifestyle benefits and retail discounts through our Amazon Extras program - Expert training and ongoing opportunities to learn more and develop your skills

• Responsable de prestar soporte y solución en tiempos óptimos a solicitudes de los partners y clientes finales. • Garantizar una experiencia excepcional a los partners de Justo y clientes finales. • Apoyar con el cumplimiento de los KPI, metas y objetivos del área. • Generar y mantener relación con diversas áreas de la empresa.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a remote position. The Customer Support Specialist serves as the primary point of contact for all incoming application support issues or requests related to software, systems, and hardware. This position is responsible for providing prompt initial response and follow-up, performing preliminary data acquisition, triage, analysis of end-user issues, and building the foundational technical expertise necessary to support application operations. The application helpdesk specialist will resolve basic routine configuration and functionality inquiries through telephone, online, and email channels; accurately document, track, and monitor all assigned service requests; and, when appropriate, escalate or dispatch support issues or requests to support services specialists to ensure timely and effective resolution. - Respond to and provide friendly, patient, and professional customer service for all incoming calls, emails, and online requests for basic application support or technical assistance in a timely and courteous manner. - Gather essential information needed by the Support Services Specialist to accurately triage and troubleshoot customer inquiries. - Document, assign, and track service requests accurately using support tools and systems. - Escalate complex or unresolved technical problems to more senior staff or appropriate support groups. - Develop a working knowledge and growing proficiency in the application, leveraging its features to accurately diagnose and resolve customer issues. - Always maintain a high level of customer service and professionalism. - Participate in team meetings and training sessions as required. - Other duties as assigned by supervisor. - Provide step-by-step guidance using provided documentation or scripts to help end-users resolve common issues. - Follow established procedures and scripts to troubleshoot application and/or technical issues for hardware, software, or network issues. Qualifications - High school diploma or equivalent. - 3 years’ work experience in a customer service-oriented role. - Strong troubleshooting skills. - Ability to have understanding and application of customer service techniques as required to address problems with PC based tools and products; effective and result-oriented customer service skills. - High degree of technical understanding; has the demonstrated ability to follow and participate in technical discussions; technically savvy. - Exceptional interpersonal and team building skills. - Effective organization and time management skills. - Ability to work independently and within a team environment. Requirements - Associate’s degree in computer science, computer programming, computer information systems, or database administration, or closely related field (preferred). - Certifications in the IT field is highly preferred. - 5 years professional work experience in application or technical support (preferred). - Professional work experience in healthcare industry, medical billing, or accounting highly preferred. - Excellent understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment. Benefits - Fully Remote Workforce: As a virtual-first organization, we can attract the best talent no matter where we all live. This allows for added flexibility and a schedule that works for you. - Essential Benefits: We offer medical, dental, and vision insurance; 401(k) with match; legal benefits; short-term and long-term disability coverage; life insurance; and paid time off. - Employee Recognition: Team members can reward each other with points to celebrate everyday wins and going above and beyond. It’s our way of saying “nice job” in a way that really sticks. - Financial Incentives: Employees can benefit financially through the company’s success, referring top talent, and performance-based bonuses. Salary: $42,000 - $48,000

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you! - Answer inbound calls and assist members with questions related to AAA memberships - Deliver personalized, proactive solutions and recommend valuable products and services - Engage with members using strong communication and a friendly, problem-solving mindset - Think quickly and critically to resolve issues—this is not a scripted environment - Navigate multiple systems and tools while actively listening and multitasking - Maintain a positive, can-do attitude in a fast-paced and evolving environment - Participate in ongoing coaching and development to continually enhance your performance Qualifications - Prior customer service experience (recent call center experience preferred) - Spanish fluency is a plus! - Excellent communication skills (written, verbal, and listening) - Ability to multitask and navigate computer systems in real time - A flexible, “can-do” mindset and willingness to adapt to change - High school diploma or GED - Ability to pass a background check and drug screening - Must reside within 80 miles of our Houston Branch office 8508 Highway 6 North, Houston, TX 77095 Requirements - Dedicated, quiet workspace without interruptions - Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.) - Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload - Demonstrated ability to uphold productivity and confidentiality in a remote setting - Regular attendance in virtual team meetings and training sessions - Availability during standard business hours and flexibility for possible shift adjustments Benefits - Health coverage for medical, dental, vision - 401(K) saving plans with company match AND Pension - Tuition assistance - Floating holidays and PTO for community volunteer programs - Paid parental leave - Wellness programs - Employee discounts (membership, insurance, travel, entertainment, services and more!) Company Description Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer. Our organization participates in E-Verify.