• Process and post insurance, patient, collection, and miscellaneous payments accurately and within established turnaround times. • Manage ERA/EFT enrollment, monitor enrollment status, and maintain electronic payment processing for assigned practices • Download, review, and reconcile electronic remittance advice (ERA), explanation of benefits (EOBs), and payment files from clearinghouses and payer portals • Research and resolve payment discrepancies, denials, recoupments, overpayments, and other account variances • Contact insurance carriers to obtain missing EOBs, verify payment information, and resolve payment-related issues • Reconcile daily payment activity to bank deposits and ensure the accuracy of financial transactions • Review and update patient accounts by applying payments, denials, deductibles, and contractual adjustments in accordance with payer contracts and company guidelines • Create and maintain payer portal access and ensure all payment-related documentation is organized and scanned promptly • Meet departmental productivity and accuracy benchmarks while maintaining confidentiality and delivering exceptional customer service • Cross-train in payment posting functions and provide backup support to ensure timely month-end close and departmental operations

• Strategize and plan community relations activities including electronic communication, face-to-face meetings, and event participation. • Identify and execute presentation, sponsorship and marketing opportunities in the community. • Promote the PTC organization by cultivating and developing referral relationships with existing and potential referral sources. • Identify new referral partners, uncover untapped market opportunities; and raise brand awareness. • Develop and maintain strategic relationships. • Assist patients in accessing services in existing and de novo markets. • Function as a liaison between referral sources, Access Center, and facilities on key business improvements and best practices.

• Lead the full recruitment lifecycle, including sourcing, engaging candidates through various platforms, candidate evaluation, interviews, and offers • Partner with Practice Leadership and staffing team to understand staffing needs, define candidate profiles, create thoughtful recruitment strategies, and support communication and awareness of development offerings across the practice • Create and maintain job descriptions that reflect role expectations, Firm culture, and growth opportunities • Build and maintain relationships with candidates and talent communities as a primary point of contact to support current and future hiring needs while ensuring a positive and transparent experience • Partner with Marketing to strengthen employer branding, recruiting campaigns, and candidate communications • Maintain recruiting systems, candidate information, and hiring data • Develop a strong understanding of Shepley Bulfinch’s career development philosophy, learning resources and growth opportunities • Serve as a knowledgeable resource to help employees connect with development opportunities available across the Firm • Partner with the People + Development team on initiatives that strengthen employee experience, engagement and connection • Lead the Firm’s internship program

• Manage and execute the day-to-day platform operations for content distribution across social media, SMS, and web channels. • Draft content, schedule posts, and perform quality assurance checks before publication. • Monitor comments and messages on social channels, engaging with audience inquiries. • Pull weekly performance data and provide analytics reports to inform content strategy decisions. • Load and manage SMS content targeting and web content scheduling.