• Handle inbound and outbound phone calls, emails, and patient messages. • Professionally assist patients, providers, and healthcare staff. • Deliver exceptional customer service while maintaining patient confidentiality. • Schedule, reschedule, and confirm patient appointments. • Coordinate provider calendars and daily schedules. • Assist patients with appointment-related questions and follow-up communications. • Verify patient insurance eligibility and benefits. • Maintain and update patient demographics within EMR/EHR systems. • Keep patient records accurate and organized. • Support daily administrative workflows for healthcare providers. • Maintain reports, databases, and administrative documentation. • Assist with special projects and additional administrative responsibilities. • Collaborate with healthcare teams to ensure efficient office operations.

• Handle inbound and outbound phone calls, emails, and patient messages. • Professionally assist patients, providers, and healthcare staff. • Deliver exceptional customer service while maintaining patient confidentiality. • Schedule, reschedule, and confirm patient appointments. • Coordinate provider calendars and daily schedules. • Verify patient insurance eligibility and benefits. • Maintain and update patient demographics within EMR/EHR systems. • Keep patient records accurate and organized. • Support daily administrative workflows for healthcare providers.

• Verify patient insurance eligibility and benefits. • Maintain accurate patient demographics and electronic medical records (EMR/EHR). • Upload laboratory results, referrals, provider notes, and other clinical documentation. • Ensure patient charts remain complete, accurate, and compliant with healthcare regulations. • Assist with medical documentation and record management. • Process prescription refill requests. • Coordinate with pharmacies regarding medication requests and prescription issues. • Assist with medication prior authorizations, including submission, follow-up, status tracking, and denial management. • Monitor prescription statuses to ensure timely patient care. • Assist with both medical/procedure and pharmacy prior authorizations. • Gather and submit required clinical documentation. • Follow up with insurance companies regarding authorization decisions. • Track pending authorizations, denials, appeals, and additional documentation requests. • Assist with provider enrollment for Medicare, Medicaid, and commercial insurance plans. • Maintain provider profiles within CAQH and credentialing platforms. • Track credentialing application progress and provider enrollment status. • Monitor provider licenses, DEA registrations, malpractice insurance, and credential expiration dates. • Coordinate with providers, insurance companies, and patients. • Support daily administrative workflows and office operations. • Maintain confidentiality while handling sensitive patient information.

• Provide essential administrative support to U.S.-based medical practices by managing patient records • Verify insurance eligibility • Coordinate prior authorizations • Support prescription workflows • Maintain provider credentialing documentation • Ensure the accuracy and compliance of medical records • Assist with medical documentation and record management • Process prescription refill requests • Coordinate with pharmacies regarding medication requests and prescription issues • Help with medication prior authorizations including submission, follow-up, status tracking, and denial management • Monitor prescription statuses to ensure timely patient care • Assist with both medical/procedure and pharmacy prior authorizations • Gather and submit required clinical documentation • Follow up with insurance companies regarding authorization decisions • Track pending authorizations, denials, appeals, and additional documentation requests • Assist with provider enrollment for Medicare, Medicaid, and commercial insurance plans • Maintain provider profiles within CAQH and credentialing platforms • Track credentialing application progress and provider enrollment status • Monitor provider licenses, DEA registrations, malpractice insurance, and credential expiration dates • Coordinate with providers, insurance companies, and patients • Support daily administrative workflows and office operations • Maintain confidentiality while handling sensitive patient information