• Provide integrated support to pharmacy staff and Shields Health Solutions Liaisons • Ensure accurate and timely filling and delivery of specialty medications • Place outbound calls to patients and assist them through the refill process • Answer, resolve and triage inbound inquiries • Clarify prescription orders with pharmacist and/or clinician • Proactively coordinate medication refills including data entry • Manage, organize, and update relevant data using database applications • Participate in process improvement initiatives

• Complete remote order entry, order verification, and drug verification • Transitions of care medication reconciliation • Navigate multiple pharmacy information systems (PIS) • Provide drug information and therapeutic guidance to providers • Assess medication appropriateness, dosing (including renal/hepatic adjustments), interactions, and compatibilities • Support specialized populations such as pediatrics, geriatrics, pregnant/nursing patients, HIV, and those with renal/hepatic impairment • Maintain knowledge of IV therapies, TPN, cardiac/narcotic drips, IV antibiotics, chemotherapy, and more • Document interventions and clinical actions accurately and promptly • Communicate effectively with physicians and nurses • Ensure compliance with HIPAA, pharmacy laws, and client policies • Work across VPNs, automation systems, and multiple PIS platforms • Use applications such as Google Suite/Microsoft Office and Snagit • Maintain required licenses, credentials, and system access • Participate in ongoing training (clinical, PIS, and policy updates) • Meet productivity and quality standards

Role Description You'll use your pharmacy technician expertise to support Veterans by assisting with prescription requests, medication-related inquiries, and pharmacy support services from a remote role. Working as part of an interdisciplinary healthcare team, you'll help patients navigate pharmacy services, process prescription requests, document interactions accurately, and collaborate with pharmacists to resolve pharmacy-related issues for Veterans. Key Responsibilities - Support Veterans by answering pharmacy-related telephone inquiries, assisting with prescription requests, and delivering professional customer service. - Process prescription renewals, new prescriptions, and controlled substance requests using established pharmacy procedures. - Review prescription profiles, respond to medication-related inquiries within the pharmacy technician scope of practice, and refer clinical questions to pharmacists as appropriate. - Document patient interactions in CPRS and other required systems while verifying patient identity and maintaining HIPAA and privacy compliance. - Collaborate with pharmacists, providers, and healthcare teams to help resolve medication-related issues for Veterans. - Follow established pharmacy support workflows, call handling procedures, and quality standards while working toward first-contact resolution. - Maintain required pharmacy technician certification and training while performing additional duties within the technician scope of practice. Qualifications - High school diploma or GED. - Current Certified Pharmacy Technician (CPhT) credential through the Pharmacy Technician Certification Board (PTCB) or ExCPT certification through the National Healthcareer Association (NHA). - Graduate of an accredited Pharmacy Technician training program. - Minimum of one (1) year of customer service-related experience. - Ability to read, write, speak, and understand English proficiently. - Strong computer proficiency, keyboarding skills, and ability to navigate multiple software applications simultaneously. - Working knowledge of pharmacy operations, prescription processing, and medication terminology. - Strong verbal communication, customer service, and interpersonal skills. - Ability to work independently in a remote environment while collaborating effectively with an interdisciplinary healthcare team. - Ability to maintain patient confidentiality and comply with HIPAA and applicable privacy requirements. Preferred Qualifications - Experience in a call center, contact center, or centralized pharmacy environment supporting pharmacy services. - Experience using electronic health records such as CPRS or similar healthcare documentation systems. - Experience supporting Veterans, military beneficiaries, or other government healthcare populations. Benefits - Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. - Additional benefits include a 401k plan, paid time off, and an annual bonus. - International SOS Government Medical Services complies with all federal, state, and local minimum wage laws. Additional Information - All your information will be kept confidential according to EEO guidelines. - By clicking “I’m Interested” and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy and agree that International SOS Government Medical Services may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes. - Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. Equal Opportunity Employer (EEO) Statement International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Work Location Remote

• Work with students and professionals pursuing careers in pharmacy • Teach core clinical skills in pharmaceutical knowledge, medication dispensing, and patient consultation • Guide students through certification requirements needed to practice • Support the career side of the journey, including resume review, interview prep, salary negotiation, and networking strategy