• The Employee Benefits Customer Service Representative handles claims resolution, benefits inquiries, coverage eligibility concerns, and other related issues for our clients' administrators and employees. • They work closely with clients and carriers via phone and email to resolve matters within a 24-hour timeframe. • Address client employee insurance concerns, answer benefit-related questions, and assist with claims resolution, patient advocacy, and pre-certifications. • Educate client employees on optimal benefit utilization and provide guidance on cost-effective plan options. • Maintain detailed records of client interactions, entering data into Salesforce and generating client analysis reports as necessary. • Use Salesforce to gather client information and enhance service quality. • Monitor resolution timelines to ensure benefit issues and claims are closed within the designated timeframe. • Review Summary Plan Descriptions (SPDs) and benefit summaries for accuracy. • Offer expertise on insurance billing, coding, employee group benefits, insurance processes, and plan descriptions to clients. • Act as a primary resource within the team, delivering exceptional customer service and support in resolving insurance and benefit-related issues. • Address member eligibility inquiries, enrollment entry and confirmation of coverage.

Role Description Our Member Care team is at the forefront of our business. Their role is easily the most important: supporting our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us and help deliver the best experience in healthcare. Your job will be to help our members - to answer their questions, help them solve problems, and ensure they have access to the care they need. As a startup, there is no shortage of opportunities, responsibilities, and growth! You'll work alongside a dynamic team that is disrupting the healthcare industry and having a positive and meaningful impact on our members' lives every day. Job Responsibilities - Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services - Provide excellent customer service in a timely and positive manner - Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience - Handle issues and complaints where appropriate - Maintain policies and standard operation procedures Qualifications - Education: High school diploma or equivalent required; bachelor’s degree preferred - Bilingual in English and Spanish (preferred) - Experience in healthcare or insurance (preferred) Requirements - Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment - People-first communicator - you listen with empathy, connect easily, and meet members where they are - Clear and confident in both written and spoken communication, with the ability to answer questions in the moment - Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans - Available for one or both of these shifts options (Eastern Standard Time): - Monday–Friday, 8:00am–12:00pm - Saturday–Sunday, 11:00am–3:00pm - Paired with one of the following weekday blocks: - Wednesday–Friday, 8:00am–12:00pm - Wednesday–Friday, 1:00pm–5:00pm - Wednesday–Friday, 4:00pm–8:00pm Benefits - Competitive hourly wage ($19.00 - 20.00) - Paid vacation and company holidays - Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S. Company Description Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and accessible for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen. The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

Role Description SmithRx is looking for an Implementation Support Specialist to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product. As an Implementation Specialist you will support the Implementation Team Members during the overall implementation plan and project phase. - Responsible for being the main point of contact for TPA (an external client) for new group implementations - Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc. - Ensure all requirements are documented in the standard project templates and tools - Assist the Implementation Manager and/or Implementation Analysts with project tasks throughout the new group implementation lifecycle - Maintain a detailed project plan and an open items log for project monitoring purposes - Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity - Conduct administrative tasks supporting data entry of new group implementations within the applicable systems - Build client profile utilizing CRM tool - Act as a liaison between the internal contracting team and the Implementation Team - Act as a liaison between the internal invoicing team and the Implementation Team - Provide go live support to the Implementation Managers, Implementation Analysts and the TPA - Participate in post go live discussion to improve identified performance opportunities - Participate in the new group implementation lifecycle - Participate in internal and external client meetings - Ability to organize high volume tasks and meet the appropriate deadline(s) or project milestones - Provide attention to detail on all project requirements to ensure the client’s needs are met - Ability to be a self-starter and take initiatives Qualifications - Bachelor's degree or equivalent work experience preferred - Healthcare and/or pharmacy experience strongly preferred - Experience coordinating complex tasks across multiple projects and clients - Experience in a customer service role - Corporate experience preferred - Proficiency in Microsoft Office required - Proficiency in the Google platform/apps preferred - Proficiency using Salesforce - Strong communication skills via face-to-face meetings, conference calls and written correspondence - Strong team orientation and desire to succeed - Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company - Ability to work with tight deadlines and solve for near term deliverables - Ability to manage multiple projects and tasks with grace, efficiency, and ownership Benefits - Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance - 3 Weeks Paid Time Off - Paid Company Holidays - Paid Parental Leave Benefits - Flexible Spending Benefits - 401(k) Retirement Savings Program - Short-Term and Long-Term Disability - Wellness Benefits - Commuter Benefits - Employee Assistance Program (EAP) - Well-stocked Kitchen In Office Locations - Professional Development and Training Opportunities

Role Description We are seeking a highly motivated and detail-oriented Virtual Assistant with knowledge of auto parts to join our dynamic team. This remote role is pivotal in managing customer interactions across multiple platforms including Facebook leads, website chat, and phone calls. The ideal candidate will be based in the Islamabad/Rawalpindi and will handle a variety of tasks including processing online orders and providing timely and effective customer support. Key Responsibilities - Respond promptly to customer inquiries via Facebook chat, website chat, and phone calls. - Process online orders accurately and efficiently, with a specific focus on auto parts. - Manage and respond to leads generated from Facebook and other online platforms. - Ensure high levels of customer satisfaction through excellent sales service. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Keep records of customer interactions, transactions, comments, and complaints. - Communicate and coordinate with colleagues as necessary. - Follow communication procedures, guidelines, and policies. Qualifications - Proven experience as a virtual assistant or customer support agent, particularly in the auto parts industry. - Strong command of English, both verbal and written. - Deep knowledge of auto parts and their applications. - Experience with online marketplaces and social media platforms, particularly Facebook. - Excellent phone contact handling skills and active listening abilities. - Familiarity with CRM systems and practices. - Ability to multitask, prioritize, and manage time effectively. - High school diploma; further education in sales, marketing, or automotive technology is a plus. Benefits - Competitive salary and performance incentives. - Opportunities for training and development. - Being part of a vibrant and supportive international team.