• Assist patients with ordering contact lenses, including verifying prescriptions, providing ordering guidance, and coordinating with optical store staff as needed. • Monitor and follow up on contact lens and eyewear orders, providing status updates to patients and resolving fulfillment-related inquiries. • Serve as a liaison between the Contact Center and Optical Stores to facilitate communication, issue resolution, and workflow coordination. • Coordinate contact lens training appointments, including scheduling trial lens fittings and patient education visits. • Educate patients on optical product warranties, replacement policies, and applicable coverage options. • Send eyeglass and contact lens prescriptions electronically to patients in accordance with company policies and regulatory requirements. • Answer patient questions regarding optical products, services, store operations, pricing, promotions, insurance benefits, and ordering processes. • Document all patient interactions, requests, and resolutions accurately within applicable systems and tracking tools. • Escalate complex clinical, operational, or service-related concerns to optical leadership or store teams when appropriate. • Maintain a thorough understanding of Eye Health America's optical offerings, contact lens brands, eyewear products, insurance plans, and practice locations. • Ensure compliance with HIPAA, company policies, and all applicable patient privacy requirements. • Identify recurring patient questions or process issues and communicate findings to leadership to support operational improvements. • Learn and utilize multiple technology platforms to support patient communications, prescription management, scheduling workflows, and order tracking.

• Working with senior leaders to scope and design Appian solutions that meet our clients’ expectations and business needs. • Exhibits the ability to deliver complex development assignments efficiently and comprehensively. • Demonstrates the ability to lead discussions and collaborate with external clients to understand their business processes and technical needs.

• The Clinical Territory Associate (CTA) will work closely with the Clinical Sales Manager to gain knowledge in all aspects of our business to include technical, clinical, and sales. • Train to be a da Vinci® Surgery technical and sales expert across all primary surgical specialties. • Develop surgical robotics programs in the assigned territory. • Focus on the technical and clinical aspect of the job during the first year. • Support a specific region by maximizing the utilization of installed da Vinci® Surgical Systems by leading product demonstrations/in-services and sales activities. • Act as a Medical Device Consultant, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices.

• Assists sales representatives with surgeon trainings, hospitals robotic development, and overall territory management • Guides technical in-services for customers to include OR staff, surgeons, etc. • Sells benefits of advanced technology to existing robotic users to contribute to team overall quotas • Gains experience in goal setting, mapping, and attaining in preparation for quota bearing role to follow CTA position • Manages administrative tasks: reporting of sales/procedures, outcomes of sales activities, submission of expense reports